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Upstate Heating & Plumbing

Plumbing, Heating and Air Conditioning, Appliance Sales and Installation,

About us

We are a heating, plumbing, and air conditioning contractor. We offer sales and service on all types of heating and cooling systems.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Installation and service of all heating, air conditioning, and plumbing systems both residential and commercial.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
20%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
3.5
value
2.8
professionalism
4.3
responsiveness
4.0
punctuality
4.5
Showing 1-5 of 5 reviews

Na N.
12/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ron D.
04/2012
2.0
plumbing
  + -1 more
Explanation above comments. system kwas not vented.
Description of Work: First I was told that the call would be $65.00 and would be refunded if they did the work. The repairman removed the faucet from the bathroom sink. He did not have a replacement with him,. I went and pruchased the facuet seperately and installed myself. I asked him to check under the crawl space for any leaks to the septic system, and there were no leaks but mentioned that the system was not vented. He was there approximately less then 1 hour.Then he wrote up the bill. I thought that this was a very high price for the service performed.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$140.4

Lynn R.
02/2012
5.0
plumbing
  + -1 more
I was very happy with their work ethic and would call them again and again for any plumbing problems I have.
Description of Work: This time I only had to have my pump worked on. What really impressed me with this company is when they came out last year..end of January after that bitter cold spell we had. I was all frozen up...pipes, drains and even the septic tank. They worked so hard to get me back in shape. They had to run snakes in pipes that were not put in correctly in the first place and had some really bad twists and turns. I unfortunately called late in the day and on service man showed up and got some of it loosened up. He worked so hard that night. The next day 3 guys worked on getting me thawed out. One of them said I needed hay to be put down over the drains and the pipes and septic tanks and went and got it for me and laid it out. When they were checking things out they noticed I had the wrong expansion tank. No one I have never had good water pressure. Had that tank since '76. Made arrangements to have a new one put in. Every time we shower or even turn the faucet on I thank them in my head for pointing that out to me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Juan R.
02/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I called over the weekend and I couldn't find anybody else. They had everything on their truck and everything was in stock. They just fixed me up and it was real fast. The price was excellent and I had no issues.
Description of Work: I have used Upstate Heating & Plumbing for both heating and plumbing. I had no heat and I had a plumbing leak, and they fixed both of those for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Jay C.
07/2011
1.0
heating & air conditioning/hvac, plumbing
  + 0 more
Was supposed to be a complete removal and replacement of all plumbing pipes (old CPVC) with New PEX piping, they were also supposed to put in 2 new shutoff valves, one for the hot water tank (they did this) one for the cold water tank (failed to do this). I was quoted a range of $400-$500, and a time estimate of 4-6 hours. What they did was replace the cold pipe under the house but not up to the fixtures as they were supposed to, and 8 foot of the hot water pipe (left the rest of the CPVC which was not supposed to happen). I was charged originally $625.xx however after complaining that they had stated on the phone that it was a $75 fee to quote the job but that was taken off the bill if they did the work and they credit it at first they credited the fee plus tax back to get the 544.04 total. In short I would NEVER suggest them to anyone, and I did in fact report them to the BBB and will file a complaint with the Attorney General as well.
Description of Work: Replace all plumbing pipe (no fixtures) in a double wide mobile home

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$544.04

Response from Upstate Heating & Plumbing
The member is referring to his second use of our services. He used us again because I'm assuming he was happy with our company. His bill came to $422.54 which he came in and paid for. At no time during his conversation with the owner or secretary did he mention any concern or problems with the services he got. He actually talked with the owner about possibly purchasing a heater from us after paying his bill. The only concern the member let us know he had was that he did not want to pay for a service call fee. As we always like to accomodate our customers, we removed $75 off of his bill. It wasn't until a letter from the BBB that we found out the member was unhappy with some work. As we told the BBB, we would of definetly tried to fix any problems with any work that was performed had we known of the problem. The solution the member wanted was for us to do all of the plumbing work in a trailer he recently purchased, which had nothing to do with the work we did.

    Contact information

    2261 State Rte 11, North Bangor, NY 12966

    www.upstatehp.com

    Service hours

    Sunday:
    11:00 AM - 4:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 4:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Appliance Sales and Installation,
    Drain Pipe Installation

    FAQ

    Upstate Heating & Plumbing is currently rated 3.4 overall out of 5.

    Sunday: 11:00 AM - 4:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 4:00 PM

    Upstate Heating & Plumbing accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Upstate Heating & Plumbing offers free project estimates.
    Yes, Upstate Heating & Plumbing offers eco-friendly accreditations.
    No, Upstate Heating & Plumbing does not offer a senior discount.
    Yes, Upstate Heating & Plumbing offers emergency services.
    Yes, Upstate Heating & Plumbing offers warranties.
    Upstate Heating & Plumbing offers the following services: Installation and service of all heating, air conditioning, and plumbing systems both residential and commercial.

    Contact information

    2261 State Rte 11, North Bangor, NY 12966

    www.upstatehp.com

    Service hours

    Sunday:
    11:00 AM - 4:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 4:00 PM