Zulk Appliance Repair

We've spent over $1000 for 4 trips by these guys. Each time they find something else causing the problem and order a new part for us but still the dryer does not work. The repairman once didn't show up for his appointment and never gave an explanation. We had to call to reschedule. Also twice we were never told when the parts came in - again, we had to call. And this last time the repairman made a mess, clogged our sink, and never tested the dryer to see if it worked.

I called to make an appointment and got a booking for the next morning. Mike called when he was 40 minutes away, arrived right on time and got the machine fixed very quickly. Since it was a relatively simple issue, they only charged for a service call ($95). I would definitely recommend the company and will use them again!

The technician; his name is Mike. He's always good, fixes everything and never gives me the run around. He tells me what exactly the problem is and the estimate to get it fixed. I trust him.

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Very knowledgeable neat and explained everything they did.Great Job!!!!

I was researching the problem and I called Zulk to service my Sub-Zero. SubZero can be put in Can be placed in diagnostic mode and it will give you a read out to troubleshoot and guide you to the correct direction if there is an issue. You simply have to go inline and search troubleshooting subzero and the model number. I had done this before the repairman arrived since I do not trust repairmen. When he got to my home he had asked what was wrong. I also told him about the trouble shooting procedure he can do in order to ascertain what the issue could be. I also printed out the trouble shooting guide. (Something I think he should have known about since they mention Sub-Zero in their ads) He felt it was the condenser fan (on the top of the unit) was causing a frost problem with the freezer. Was told it was not spinning as fast as it should. He proceeded to defrost the freezer and replaced the condenser fan charged me around $300 to fix. He said he was 90% sure that was the problem. I questioned it but what he told me seemed to make sense. The freezer after a week again started to frost and warm up. SAME problem that Zulk was called to fix. I contacted Zulk again through Angie?s list. I was told to call and make an appointment. I was p***** no offer was made to adjust the previous bill at least the labor portion for a fix that was clearly not needed! I was not going to let a place that claims they specialize in SUB Zero play a guessing game with my checkbook! I did not know who to call (sub-z was way too expensive to have come) I contacted another place that specializes in Sub-Z based in New Jersey and gets raved reviews here, but since they do not service my area he asked what was the freezer doing, he told me I was having a defrost issue without even looking at it. I was told to replace the defrost heater. I had to now find someone to call. I asked a friend who has a Sub Z and was given the name of who they used. I called Speedy Refrigeration in Freeport, was told to ask for GUY to do my service (He KNOWS SUB Z) he came and he diagnosed defrost heater changed that and two sensors he said were looking bad. Bill was $600. Ironically on his way from a service call to fix another Sub Z that Zulk did not. Was Zulk nice, yes, were they quick with the call, yes, they cleaned up after themselves yes. While I cannot comment on what they know about other appliance brands, if you have a Subzero DO NOT CALL THEM! They have no clue about these units! My Refrigerator now works like new!

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They did an excellent job. I ordered the deal and they came the same day.

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Cost was based on an Angie's List Big Deal. The technician was thorough and recommended several repairs. However parts for one of the necessary repairs are no longer available, so we decided to replace the range instead.

I reached out to them regarding my appliance problem and scheduling. They informed me that they did not service my area. I advised that my city was listed on their info page on Angie's List. They did contact Angie's List to try stop payment before it hit my account. The charge did end up going through and so I contacted Angie's List for the refund.

Mike made several visit and several different repairs. Excellent service.