THE CONTAINER STORE

My experience with the Container Store was very good. In terms of the design process, it can really vary. When I first investigated doing my closet, the original designer with whom I worked was frustrating. I left the store disappointed, thinking the components would not work for my space. The Elfa sale is what enticed me to go back, and I'm glad I did! The new designer was MUCH improved! He was very innovative, and made suggestions I would not have come up with myself. He also displayed patience, which was much appreciated -- closets are a big investment these days, and I wanted to make sure I was doing it right. The installation portion was fantastic. The department who arranges the appointments called to see if I needed a Certificate of Insurance for my co-op, and had it faxed to my managing agent within an hour. The installer arrived on time, and was very professional. There were a few things he wanted me to see, as even in the hour of installation, there were some choices available to make. He gave me his input as well, and I felt it was a collaborative effort. The process was swift -- I think it took all of a few hours, and happily, I had a new closet! As far as the materials, I felt that the drawers were a little flimsy, however, this is nothing I didn't know before I decided to include them in the design. That said, one was bent upon arrival, and I still have to take it back to be replaced. I also have to reiterate, Elfa is not inexpensive, even when it's on sale, but overall, I am very satisfied. No surprises at all, and I feel like I definitely made a very good investment. I would consider using Elfa products and the Container Store again, should the need arise.