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Reviews
4.929 Reviews
Showing 1-25 of 29 reviews
Stacy H.
10/2017
computer repair
+ -1 moreLoves it but they went out of business, didn't they?
Description of Work: I needed a desktop computer with large screen and advanced capacity.
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Yes, I recommend this pro
Susan M.
06/2014
computer repair
+ -1 moreVery fast, expert service--and they explained everything they did in a way that a non-technical person (me!) could understand. They were very pleasant and answered all my questions to my great satisfaction. And they went the extra mile to do the repair quickly so that she could finish her term paper, which was due a few days later! Will definitely use again for any and all computer related needs.
Description of Work: Fixed my daughter's computer (replaced the logic board) and cloned the hard drive onto an external drive.
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Yes, I recommend this pro
$300
Phillip F.
06/2014
computer repair
+ -1 moreThis went perfectly. My laptop was over 3 years old and out of warranty. They allowed me to trade in for a immediate credit towards a new laptop.
Description of Work: The store did an evaluation of my laptop and applied the credit to buying a new laptop.
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Yes, I recommend this pro
$400
John R.
05/2013
computer sales
+ -1 moreI needed my optical drive checked out possibly fixed it was not burning, which was under warrantee I wanted to drop it off and pick it up either fixed or unfixed with an explanation as to why? But Tekserve has never been good with servicing customers in a timely manner. It's the system and the employees that are the problem. First the color coded order, it doesn't matter to the consumer, it may matter to you, but it doesn't work. Someone needs to monitor the customer agitation asking how long have you been waiting, is something wrong. No one can tell who is in front of them because another person with a different colored numbered ticket maybe in the store elsewhere. So who knows if they’ve been there. Because you seat people behind a monitor at the ticket counter and it’s a mindless job they surf the web, have buddy conversations with the other employees when their true concern should be are all the customers happy are numbers being called has anyone been left behind. The color system should be eliminated, so should the person at the desk replaced with a 1 color ticket system and the ticket puncher should be eliminated, it’s a waste of money and actually frustrates customers. There are waiting times for the computer to be checked on, and good bedside manner is appreciated by customers. But when the technician tells stories, to only all the single women who are there to drop off, when a iPhone drop off takes 25 minutes because of story time while the technician next to him finishes one off in 5-10 minutes clearly something is wrong. You can not teach an employee to love their job to stop with putting their own intentions ahead of the employee, easiest way is to replace him. The guy who called 61 ahead of 55, send him back to algebra 101, do not accept him back until he scores an A. You might say an oversight but it is common and I run into in constantly with people in charge of money who cannot do simple addition and subtraction.
Description of Work: I was experiencing optical drive problems, I was unable to burn disks on my Mac Book Pro, which was under warrantee and under a year old. I waited for my number to be called after 30 minutes I dropped of the computer and was told it would be ready by Wednesday. Due to work I couldn't make it in until Saturday, I showed up at noon, I received my yellow ticket with two numbers of yellow ahead of me and 3 other people waiting. Because people can wander the store instead of staying seated one can't tell if they have been there for a while, pretty soon every seat was full. No one was calling any yellow tickets. I observed the ticket guy, his job should be to help people choose a ticket, make sure the tickets are being called, no one is left behind. 1 hour and I still haven't been called. The guy behind the counter is supposed to be helping people but he's flirting with the female customers about Seinfeld reruns, places to eat, where they're from. "Don't ya just hate waiting, like that Seinfeld episode where they're in an office waiting to be called only to be called and directed to another waiting room." YES I BELIEVE THE EPISODE WAS CALLED TEK SERVE AND IT'S PLAYING RIGHT NOW! "One time I was in a waiting room etc, etc, etc,... It only occurred when he had females in front of him around his own age. After staring daggers at one of the regular workers, he saw I was not happy! it was now 1:20 and the check in guy was alerted something wrong. He announced the Yellows aren't registering or being called, sorry about that. We need to call yellows it's now been 1.5 hours waiting. The guy I've been staring daggers at says who's a yellow ticket and waiting? The monitor reads yellow 53, I'm yellow 55, I state I'm yellow 55, one guy says I'm 61. The guy then calls Yellow 61? Oops sorry is their response, let's see who's next. My response was it's me no matter what number and color you call out, I'm next, they took me and said I guess this isn't how you wanted to spend your Saturday, and this came from the flirt. He told me the optical drive was fixed and have a nice day, which took about 1 minute. I threw my trash at him and told him to throw it out. On the way out I stopped at the ticket guy and said who's your manager? He told me I could email the review, I decided to do much more. BTW my Drive is not burning properly after I received my computer back.
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Vernon L.
04/2013
computer repair, computer sales, electronic repair
+ 1 moreOn April 4, 2013, I visited Tekserve and told the front door greeter I needed to know if my MacBook was dead or repairable. He directed me to seating for customers waiting for Repairs and gave me a number, so I'd know my place in the Repair line. (I love getting a seat: it relieves my arthritis.) My number was 36. An overhead screen told me #32 was being served by one of the 3 repair staff on duty. In 10 minutes my number was called. I told the repair person that my MacBook kept shutting itself off after a few seconds and asked if it could be repaired, and, if so, for how much. He connected my laptop to Tekserve's system, and diagnostic software indicated in seconds that the rechargeable laptop battery had gone bad. On removing the old battery, he pointed out it was not just bad, it was also bulging, maybe putting pressure on my laptop's components. He told me, however, that the bulging aspect seemed recent and since the battery hadn't leaked yet, a new battery would probably make my MacBook useable again. He offered 2 options: I could get a new Apple replacement battery, or for a few dollars less, buy another maker's compatible replacement battery. I opted for the cheaper replacement. Tekserve also offered to recycle the cardboard packaging my new battery came in and to recycle my old battery. That saved me from having to lug home the heavy almost exploding battery only to worry about its safe disposal. If I need to exercise the new battery's 1-year replacement guarantee, the necessary info is included in Tekserve's system with the bill of sale. So, my 6-yr old MacBook is working again--I'm using it to write this review--for much less than the price of a new laptop. I'm a repeat user of Tekserve going on 10 or so years. I don't think I've ever been looked after by the same staffer twice, but every staffer I've met--including the guy wearing multiple facial studs, black eyeliner and matching nail polish--has been friendly, attentive, efficient, organized, remarkably proficient in all things Apple and Apple compatible, and never pushed a product on me (I believe Tekserve sales people do not operate on commission.) I recommend going to an Apple Store to try out Apple products. But to buy or repair them, go to Tekserve.
Description of Work: A Tekserve repair person diagnosed and fixed a problem on my 6-yr. old MacBook by replacing the original battery with a new one for $99.00. It took 30 minutes from the time I walked in to Tekserve to the time I left with my repaired laptop.
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Yes, I recommend this pro
$99
judith L.
12/2012
computer repair, computer sales
+ 0 moreI've been using them for a long time and they are great. They are an Apple affiliated company and they offer at least as good a help as you would get at the regular Apple store.
Description of Work: I have used TEKSERVE CORP. They looked at our defunced computer and we bought a new computer from them.
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Yes, I recommend this pro
$12,000
Judy K.
11/2012
computer repair
+ -1 moreMy entire experience w/ TekServe was excellent from my first phone call to resolution of my issue. They live up to the hype I've heard about for years. TekServe really does customer service right. They take the time to understand your issue before starting the work. I had complicated iPhone and PC incompatibility issues that no one else would touch. HUGE compliments to Matt Giddarie, the tech repp who worked tirelessly with me until he'd resolved all my seemingly unsolvable problems, and he stayed calm and friendly the whole time. TekServe aren't the least expensive upfront, but they are extremely cost effective. I certainly got way more than my money's worth and I'm sure I saved money in the long-run. I would absolutely go back and refer them to anyone who asks. I love my iPhone, but I also love my PC. I only wish they would do more work with PC's not just Apple products.
Description of Work: I had complicated iPhone & PC incompatibility issues that no one else would touch.
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Yes, I recommend this pro
$215
Rich K.
09/2012
computer repair
+ -1 moreHe sells and repairs Macs and other equipment that works with Macs. They also run an amazing assortment of seminars that are all free. They have fixed things that other people have told me are not repairable.
Description of Work: I use Tekserve to service my Apple Mac computer. The last time I was there I attended an audio seminar. I also have bought equipment and had equipment repaired here.
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Yes, I recommend this pro
Jeff M.
07/2011
computer repair
+ -1 moreThey are very helpful and have a well organized ticketing system for managing wait times. They have high expertise in the Mac world. They are very knowledgeable and very helpful.
Description of Work: I have taken my Mac here for repair.
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Yes, I recommend this pro
Sharen F.
05/2011
computer repair
+ -1 moreThey were excellent. I probably spent less than $200 for the repair work. They were wonderful and I loved them. I am going to miss them since they are in New York and I have moved now. They just do Mac and that’s one thing people should know if they are looking for a Mac place. I first went to the Apple store for the work, but they wanted to keep my computer and I was in the middle of a big project for work. They actually recommended that I go to Tekserve because they have loaner laptops. If you are having a repair done, you either don’t have to pay for it all or it’s like a really minor charge. If you ever need a loaner laptop, then it is $100 a week, which is really reasonable. You can make sure that the loaner has everything on it that you need. I am a graphic designer. So, they made sure that the one that I got had all the programs on it and it was wonderful. They are really nice and they explain everything to you. You do have to wait in line. You come in and there is a person right at the door. You will then get a number depending on whether you are looking to purchase something or you need repair work. They have a place where you can sit down, but you would never know how long the wait is going to be and the wait can be a while. It was the same at the other store and so, it is just the way that is. They were really good in responding and they were good all around. They were on time. In fact, they completed my job early. Their professionalism was excellent too.
Description of Work: I used the services of Tekserve for computer repair within the last year. They replaced the fan on my laptop and I got a new battery. They also upgraded my memory.
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Yes, I recommend this pro
$125
Douglas G.
05/2008
computer repair
+ -1 moreThe tech promised it by Monday but we received an email saying that it was ready for pick up on Thursday (four days earlier). They were efficient, courteous and reasonably priced.
Description of Work: Examined my G5 and determined that the power supply unit had expired. I was billed for the part and one hour of labor. I paid and left the machine.
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Yes, I recommend this pro
$236
Anne R.
10/2007
computer repair
+ -1 moreThey are courteous, pleasant, and knowledgeable. They go above and beyond. A great company.
Description of Work: They made a repair on an Apple computer and transferred the information from one computer to another one.
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Yes, I recommend this pro
TERESA N.
09/2007
computer repair
+ -1 moreI was having problems with my laptop and they diagnosed the problem immediately. They said that the battery was causing the trouble and gave me good advice on how to keep the battery from draining. They are competent, honest, and trusting. I drive to New York for the service.
Description of Work: They replaced the battery in my laptop. The service and battery was covered by my Apple Care Plan.
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Yes, I recommend this pro
Anya F.
08/2007
computer repair
+ -1 moreI've used Tekserve Corporation many times to repair my computers. They seem to know a lot about Macintosh computers. I've been mostly happy with their work. This time I had to tell them what was wrong because they couldn't figure it out on their own, but that's okay with me. I think their prices are a little on the high side.
Description of Work: I took my Macintosh computer in to them because I needed more memory. They added more memory for me.
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Yes, I recommend this pro
SKIP B.
07/2007
computer repair
+ -1 moreThey were fast and the price is right. They informed me that without a warranty it would be better to get a new computer, so they didn't even charge me for their estimate. I would use them again.
Description of Work: I took the computer in to get repaired.
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Yes, I recommend this pro
CAROLINE G.
07/2007
computer repair
+ -1 moreThe care at this facility is good. The only thing I do not like is the wait. They could improve on their punctuality. They do charge reasonable rates though and they are good at what they do, I would have to say.
Description of Work: My Mac PC needed work done. It was having problems with the hard drive. I brought it into this facility where they did some minor repairs that solved the problem.
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Yes, I recommend this pro
$35
ANTHONY W J.
08/2006
computer repair
+ -1 moreOne of the best stores and services in the city. This was a wonderful experience. They were far more friendly and helpful than either Apple Store. This is THE place to purchase or repair an Apple computer or iPod.
Description of Work: The laptop had lost it's screen and any way to display what was on it's hard drive. All the data was transferred to two DVDs
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Yes, I recommend this pro
$150
03/2006
computer repair
+ -1 moreIT'S GREAT THAT THEY CAN REPAIR OLDER MACHINES. THEY ARE A PRETTY GOOD COMPANY. TEKSERVE IS STAFFED BY KNOWLEDGEABLE EXPERTS. THEY ARE ABLE TO DO MANY DIFFERENT REPAIRS AND SERVICES.
Description of Work: THEY RECOVERED FILES THAT HAD BEEN ACCIDENTALLY ERASED.
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Yes, I recommend this pro
$175
DONNA S.
03/2006
computer repair
+ -1 moreI ALWAYS HAVE A GOOD EXPERIENCE WITH THIS COMPANY. THEY ARE HIGHLY PROFESSIONAL AND VERY FRIENDLY PEOPLE. THEY ALWAYS TAKE REALLY GOOD CARE OF MY NEEDS. I HAVE RECOMMENDED THEM TO OTHERS.
Description of Work: THEY REPLACED A LOGIC BOARD, AND THE HARD DRIVE ON MY COMPUTER.
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Yes, I recommend this pro
$30
03/2006
computer repair
+ -1 moreTHEY ARE VERY FRIENDLY. THEY ARE EXTREMELY KNOWLEDGEABLE AND EFFICIENT IN THEIR WORK. THEY FOUND EVERY SINGLE FILE THAT I NEEDED FROM MY OLD HARD DRIVE IN NO TIME AT ALL.
Description of Work: THEY REPLACED MY HARD DRIVE, AND RETRIEVED ALL OF MY OLD FILES FROM THE OLD HARD DRIVE.
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Yes, I recommend this pro
$200
02/2006
computer repair
+ -1 moreTHEY ARE FANTASTIC. I CHOOSE TO GO TO THEM RATHER THAN GO TO APPLE DIRECTLY SO THAT SAYS SOMETHING. IT'S JUST MORE PERSONAL SERVICE. WHEN YOU GET UP TO SOMEBODY, IT SEEMS A LITTLE MORE LOCAL.
Description of Work: THEY REPLACED THE MOTHERBOARD IN A BRAND NEW COMPUTER AND INSTALLED MORE RAM.
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Yes, I recommend this pro
$700
Anne H.
02/2006
computer repair
+ -1 moreI HAVE USED THIS COMPANY BEFORE, AND THEY ARE JUST WONDERFUL. IT ONLY TOOK THEM HALF AN HOUR TO FIND, AND FIX THE PROBLEM. THEY ARE VERY PROFESSIONAL AND COURTEOUS. EVERYONE SHOULD USE THIS COMPANY.
Description of Work: MY LAPTOP COMPUTER WAS NOT RESPONDING TO THE KEYS I PUSHED ON THE KEYBOARD, SO THEY WENT IN AND FIXED SOMETHING IN THE WIRING.
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Yes, I recommend this pro
$400
PEGGY Q.
02/2006
computer repair
+ -1 moreI TOOK MY COMPUTER TO THEM AND IN A COUPLE OF HOURS THEY FIXED THE PROBLEM. IT WAS UNDER WARRANTY SO I DID NOT HAVE TO PAY FOR ANYTHING. THEY WERE GREAT.
Description of Work: MY APPLE COMPUTER WAS OVERHEATING.
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Yes, I recommend this pro
$50
DANIEL W.
02/2006
computer repair
+ -1 moreI FOUND THEM VERY RESPONSIVE AND UNDERSTANDING. THEY WERE VERY KNOWLEDGEABLE OF MICROSOFT AND APPLE EQUIPMENT. IT DID NOT TAKE THEM VERY LONG TO FIX THE PROBLEM.
Description of Work: THEY FIXED THE HARD DRIVE ON MY COMPUTER.
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Yes, I recommend this pro
$50
DAVE W.
01/2006
computer repair
+ -1 moreTHEY ARE A GOOD COMPANY. THEY ARE SORT OF TOO BUSY BECAUSE IT TAKES USUALLY ABOUT TWO WEEKS TO GET THINGS DONE. THEY ARE THE BEST COMPANY ON THE EAST COAST FOR MACS.
Description of Work: THEY HAD TO RETRIEVE INFORMATION FROM THE HARD DRIVE TO GIVE TO THE NEW HARD DRIVE. I GOT NEW RAM AND INSTALLED OTHER SOFTWARE.
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Yes, I recommend this pro
$1,200
- 1(current)
- 2
Contact information
119 W 23rd St, New York, NY 10011
www.tekserve.comService hours
Sunday:
12:00 PM - 6:00 PMMonday:
9:00 AM - 8:00 PMTuesday:
9:00 AM - 8:00 PMSaturday:
10:00 AM - 6:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales,
Electronic Gadget Repair
FAQ
Tekserve is currently rated 4.9 overall out of 5.
Sunday: 12:00 PM - 6:00 PM
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Saturday: 10:00 AM - 6:00 PM
Tekserve accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Tekserve offers free project estimates.
No, Tekserve does not offer eco-friendly accreditations.
No, Tekserve does not offer a senior discount.
No, Tekserve does not offer emergency services.
Yes, Tekserve offers warranties.
Tekserve offers the following services: Data recovery, warranty & non-warranty service for macs & iPod. Out of warranty service & battery upgrades for iPod & iPhone. Apple reseller-configure & deliver the same day: MacBook, MacBook pros, mac pros, iMacs, mac minis, hard drives, ram, final cut pro systems, large inventory & selection of monitors, printers, scanners, cameras, toner, ink, cables, batteries, books, software & accessories, also carry iPod, iPods, iPod & iPhone accessories.
PC Service Except For Data Transfers and Data Recovery
Contact information
119 W 23rd St, New York, NY 10011
www.tekserve.comService hours
Sunday:
12:00 PM - 6:00 PMMonday:
9:00 AM - 8:00 PMTuesday:
9:00 AM - 8:00 PMSaturday:
10:00 AM - 6:00 PM