Stone Source

I would not recommend using Stone Source if a) you are not in the trade and b) you do not have a huge job and especially 3) not if you are working to any type of schedule. We were promised a 3 week start-to-finish timetable and it ended up being 6+ weeks before we had to cancel the order all together, having never received the stone. We went to their showroom in Manhattan and found them generally unhelpful because we were not in the trade. We left our order with them (as we were working with a designer and contractor) and were told that the stone was in stock and that someone would get back to us the following day and that a sample would be sent. This did not happen. They (salesperson "L.C.") were unresponsive to our calls and when we finally got their attention and received a sample the following week (we decided to move forward with the order immediately), we were told that it was not in stock after all. Inaccurate info led to a week delay. They finally located a slab of our stone and we chose it immediately just before we left the country for a big trip. Four weeks later, we returned and discovered that they had dragged their feet 2+weeks on getting the invoice to our contractor and that the stone hadn't even been scheduled to be cut yet! The reason given to our designer was that we were such a small job and Stone Source was busy with bigger clients so we would have to wait another two weeks. By this time the job was pre-paid in full and 6 weeks past the date we decided to move forward! Ultimately, we decided to cancel the order and are moving forward with another supplier who will return our calls, give us accurate information about product availability, and ultimately do the job we hired them to do.

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