SERVPRO of Midtown Manhattan

Having your first floor and basement flooded by waste water is stressful enough, l thought employing a "professional" company like Servpro would not only help fix the problem but would also give me some peace of mind. Servpro of Midtown Manhattan, managed to make the problem worse and 100x more stressful. The first day they brought in drying machines and dehumidifiers one of which leaked and flooded my first floor which seeped through to my basement causing more damage and making the situation worse. This was then replace by a second leaky machine, so in the first 48 hours they added more water than they removed. They then tried to get away with doing half the work they reported they would do to me and the insurance company. They would tell me one thing and tell the workers another thing blatantly lying to me when I queried it. Thus they could bill for full work whilst doing half as much. To remove about dehumidifiers ft of sheetrock, I was told and know can be done in hours took them 4 full days. They are now 8 days in to a job that should have taken a day and have cost me and my business so much time and energy for no reason. One day they slowly and painstakingly spent half a day removing a 4x2 section of floor boards and told me they had to come back the next day as they had the wrong tools, their job for that day was the floor boards, who goes to a job without their tools? Before starting the 100sqft work I had requested several times to cover my belongings with plastic, I was reassured 4 times this would happen, only for me to come down and find all my belongings covered in dust with no covering. I was told on day 1 they would go through my contents with me and clean what could be salvaged and correctly remove porous materials that couldn't be. This work normally takes place on day one for some reason they did it day 7. After spending a full day of my time and following workers instructions on what needs to be done. they bagged all the "infected" porous object in bags and put them in truck for correct disposal. I then get a call from the project "manager" Lou Miccio (who as a project manager had spent all of 10 mins on site over that week) Lou proceeded with the most aggressive and unprofessional phone call i have ever received. I quote "why the 'F' are you F'ing' telling my workers to through out you F'ing" shit" "I am here to make money and not F**k around with your sh*t" he went on and on. Rather taken back by this outburst I explained I had not told them to do anything, I was told by them that this is what is the procedure and has to happen. He continued his aggressive rant telling me the workers he sent have only worked there for 2 months and "don't know sh*t", he has been doing for 12 years and I should talk to him. As if it was my problem as I was meant to know as a project manager he was sending me unqualified and untrained people. And me (the client) who has know knowledge of water mitigation should see they ignorance and call the guy who hired and trained them. This was absurd and possibly the most unprofessional and demolition dealing I have had with anyone. After swearing at me and his workers Lou ordered my infected content back into my house. It's now 8 days after the incident have walls that were effected by the water that should have been removed not removed, have all the contents that has been covered in waste water and is dangerous still in my house after wasting all this time sorting it out. The place where the leak started has not been cleaned and the area they contaminated with dirty contents they did not clean either. I cannot recommend you choose a competitor and not these people highly enough, I don't wish anyone to experience what I have been through with Servpro Manhattan. It may be that their other teams are OK but if you have to use them do not work with Lou Miccio, he is the most disorganized and unprofessional mangers I have met. Avoid him at all costs. I feel sorry for his workers having to deal with this and being blamed for his unprofessionalism and mismanagement. One of the workers also had a severe case of bronchitis and coughed ridiculous all over my house for a week and no surprise I am now getting sick to make the situation that much worse. I had flagged this with the "supervisor" Anthony on day one, I was told Anthony would be back the next day and the sick worked would be replaced. Anthony never came back and the sick worker was there everyday. This was an uncontrollably experience dealing with this company, daily there were issues and instead of fixing them they made them worse, blaming me, their employees and not taking responsibility for their terrible management.

ServPro of Midtown Manhattan helped me to clean out and move out of a five story walk up apartment. The employees were extremely hard working and exceptionally pleasant. I highly recommend ServPro of Midtown Manhattan

The Staff was extremely professional. They came to look at the damages and did a full assessment, and estimate and it was very affordable. I thought I would have had to rebuild my entire kitchen but thankfully because I called Servpro right away, they were able to start the restoration/remediation process immediately. The team did daily checkups on their work and were very sweet to my family and I, which I find important during an emergency situation. Wonderful team!! keep up the great work

A few months back when I was pregnant, my husband and I had a water damage at our home in SOHO-- & we both felt we should have the air re-tested before our little boy Gabriel was due, so we called SERVPRO of midtown manhattan, since they are certified to do work in all of the 5 Burroughs/ all over manhattan; and were highly recommended by a few friends of ours. The experience was great, affordable, and servpro did a much better job than the previous company we used to remove the mold that was here after the water damage occured. ** USE SERVPRO MIDTOWN MANHATTAN/SOUTHERN STATEN ISLAND!! seriously, 5 stars!!! No one wants to have mold in their home, nor do they want their children exposed to it. Servpro made sure that wasnt going to happen.

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I would highly recommend SERVPRO of Midtown Manhattan. The crews were very clean and worked diligently while at my home. They thoroughly removed all mold, and even cleaned the surfaces of the rooms which they were working in once they were done. The process was very smooth and painless.

My experience with SERVPRO of Midtown Manhattan was excellent. They arrived in the middle of the night and went straight to work, the crews were courteous and professional. They removed all water, affected sheet rock and items. The thoroughly cleaned and sanitized the affected areas, when all was said and done I was more than happy with my experience.

We had smoke damage in our apartment, so I called my Allstate broker and said we need to paint, but she said, use ServPro, who get paid directly by Allstate. ServPro cleaned surfaces (including flat latex walls) with chemical sponges. This didn't work, so another company came and did the same thing. That didn't work, so the Allstate adjuster came in and said we had to paint, because flat latex walls cannot be cleaned of smoke soot. Why did Allstate send in ServPro to clean flat latex walls, when they knew this was a waste of time? We have 14 9-foot windows with cloth shades. Although ServPro collected our rugs for ozone cleaning, they did nothing with the 14 huge shades that had collected tons of smoke soot. On our own, we found a shades cleaner for them. The minute those 14 shades were out of the apartment, the odor improved significantly. ServPro used 4 HEPA airscrubbers for several days, they cut back to 2, then went back to 4. I never figured out why they removed 2, then brought them back.

This is a terrible company with suspect and questionable billing and service practices. They charged me $45,000.00 for an after construction clean-up of a 3,000 sq. ft private home. There was little content, no flood damage and freshly painted walls. After a review of their invoice they included over $20,000 for work that was never even performed. They actually expressed "What does it matter to me since my insurance company would pay for it." The consumer always pays for it in the end. Don't even think of using this company without an advance written estimate.

They did a good job.