Roadway Moving

We used Roadway Moving to move our apartment to VA and they did a fantastic job. All items packed and delivered with no damage. Adrian and his crew even helped put bed and furniture back together. Took great care of expensive china dishes. Friendly movers and very appreciative of the tip I gave. My husband and I are very happy. We will definitely use this company if we have to move again.

I?m very happy I chose Roadway Moving as my moving company. From start to finish they did a first class job with my move. I felt my belongings were safe with them, and on top of that they provided me with free storage time. Each and every worker put forth full effort to do their job to the fullest capacity. Thank you very much for making this experience mostly pleasant.

Reader beware THIS IS A LONG POST and I am an ANGRY customer.. As many of you know, when you move, or even plan to move, its one of the most stressful things, and part of paying a company like this is to feel confident and reassured that everything is taken care of, you feel good about them taking that one part of stress off your plate and comfortable that all will go smoothly...Roadway sales and customer service are NOT that company From the beginning of this transaction and contact with company, I received inept POOR untrained service, I specifically stated multiple times, between jury duty and work , I would only be able to see someone on the weekend, and i was transfered to someone that was going to schedule the initial walk through of my house, when i was transfered, the person said, its impossible to do that so lets schedule it for the day after, I arranged with my work schedule to come to work late so i could get this done, and even when i was scheduling this, I said, the person HAS to be here between 830- 9am you are giving me this window of time for a reason and he assured me of course of course, but OF COURSE no one showed up, at 830 or 9 or even 930...and when I called, and said, no one is there, they said, OH you were scheduled for a walk through on 7/5 THE DAY OF MY MOVE...really? so i tell this person, that makes no sense, they said of course of course its my fault, ill fix it, somoene will come tomorrow....SAME TIME...so now, i have wasted ONE morning, and will have to wait another day and take more time off work...sure things happen, but this is really inconvinient right? Next day...i wait for the person, of course once again, no one shows up, and i call the office and they go...let me transfer you to someone else (again, just passing me around to multiple people) to find out, as the person helping me said, well this guy is new and he didnt know how to use the device we gave him, then he didnt get the email on his ipad and just got it now so, hes now on his way.....anyone out there ok with this? by the way, nice job blaming "the new guy" "the device" "technology" and not your half a** shotty inconsistant, untrained staff. Then I get a call from Dan, who says to me, its not my fault, they never told me i was going there til now ( another example of now the blame going back to someone else) he says to me also, he will be there in 45 min, hes already late 30 min, and then add another 45... WHICH i want to mention, the guy on the phone who blamed DAN for everything said, hes on his way and super close and should be there shortly...LIAR SO, Dan shows up, nice enough at first, keeps telling me how its not his fault , of course, is being the sales man and saying things like, it shoudlnt be like this, we are such a great company, we are so reputable, everyone loves us, brings up the numerous amazing reviews the company has, etc etc...and then says, ill give you the packing materials for free since all this happened to you, which is about 300 dollars savings, acting as if he did this MASSIVE thing for me, and saying he will get in trouble with the owner etc..and i was thinking you should be in trouble with the owner becuase you were late, your customer service team sucks and your company employees are UNDER TRAINED or UN INFORMED .....anyways, he leaves tells me i have to a decision soon since im moving in 10 days or so, etc etc all things i know, i say, i have to figure out my budget, we discuss possibly having packers added on, i tell him , ill get in touch... about an hour and half later, i get an email with the binding quote, and then another email, in a span of a few hours, i get another call from customer service and mind you, im in jury duty, which I told DAN about.. then a little before 3p i get a text, and i responded and said im just trying to figure stuff out.., he plays nice and so on, answers a few more questions for me, and thats that, i call him and confirm that i will do this later that day, and tell him lets add the packing as well..he goes sure sure, no problem i tell him that I want to use Angies List coupon as well for $200 off moving , he goes no problem, the office knows how to handle that, just buy the coupon and they will do it. NOW, the next day, and the following day, im in jury duty and I sign the documents and send them back, I send an email to him saying waht about the packers fee...no response i call the office to ask about that, and got voice mail (during the day) so i leave a message that im worried that the contract said nothing about packers, I get a call to scheulde the movers for 8 am and say I need to know is that eought time with the packers and is that part of the whole 8 hour day...the woman says i dont konw and transfers me, says that he is waiting for me, and then i get voice mail I leave a message, and he calls back, ...OH to note, the conversation with the woman before, in that conversation I ask again about my angies list coupon and get told, yeah of course, its getting taken off, the computer is automatic and they know its there. ( this part is important for later in this review) I am now speaking to who i think is the same guy from days back (customer service) that at that time was SO apologetic and saying he will take responsibility (the only person that at that time said that) is now, not only got massive attitude, every question I ask, he is "defensive" and says things like "well i dont know who you spoke to" "well this is the first im hearing of it" I say to him, I just want to know about the packers and why its not in the contract "..and then SPECIFIALLY SAY, "I KNOW ITS 850 extra I just want to know that its going to get DONE"...he transfers me to my SALES rep..oh guess what its Dan, and the conversation starts with me going, DAN, please tell me whats going on Im confused, are packers coming or not, to which he goes well the guys says you think its PART of the 1705...i said ABSOLUTELY 100 percent NOT what i said, I said over and over again i know its extra, he wasnt hearing me, he goes, well I dont know this, and I didnt know you wanted packers and I didnt this and I dont that, and basically I lose my s***, and say, you are telling me you didnt know i wanted packers, the conversations we had, you are saying i never mentioned packers and BY the way, what about angies list coupon, why isnt it reflected on this contract, that i now have signed 2x. he goes, ok ok yes packers are coming, and then promptly just dismisses me by transfering me back to James, ...AMAZING people skills this guy SO now here I am with James, who is also annoyed with me, and has no problem showing me, and says to me YOU NEED TO CALM DOWN,...which is HYSTERICAL becuase their Inadequete service and knowledge and information is what got me to this place to begin with, how about you take your job more seriously and not tell your customer to calm down? Next, he says do you need a paper confirming insurance, I ddidnt really know, and was never asked this before so just to be safe i say, sure why not, NOW mind you, i have a binding quote, that says all this stuff is included...YET he says thats $25 more dollars, im like no im not paying extra and he decided to threaten me, after i said nevermind i dont need it, he says, well we wont show up on saturday mornig then if you need it and dont buy it, since you just told me you need it..i say..HEY i texted my landlord he will tell me so dont tell me you are not SHOWING UP...what the h*** kind of business practice is this???INSANE ... my landlord says its not requried but just get it just in case, and tells me where to make it out to, i call James back and tell him, OH not to mention after his threat he said i need to know today, to which i kept repeating you will know today, i texted my landlord, of course he wasnt listening, why would he, no one at this company does SO now, lets skip to moving day, the ONLY saving grace for this company, ANDREI and his team arrived promptly (give or take 15min) and proceeded to work their butts off, and was so nice so helpful SO incredibly polite and just overall really good group of guys, asked if they could use the bathroom, asked if there was anything particular to look out for...etc got the whole place packed in record time in my opinion...I bought them lunch becuase they worked so hard and then had them meet me at my new place Once in the new place they HUSTLED and got everything inside in a few hours... NOW comes the fun part WHEN it was time for me to pay, once again i brought up Angies list coupon becuase...when he gave me the price to pay, it was 200 more than what it shoudl be, when i said no i organized it with the office this coupon, he goes, i dont have any info on that, i say, CALL DAN or call anyone at the office, and OF COURSE he did, and not only tried to take care of it quickly but wow, just the reassurance and pleasantness was refreshing no argument no backpeddling,he really knows customer service, and apprerently this is not the first time it happened with him, and so that is why he knows how to deal with this siutation THIS company, becuase its a moving company, deservingly ALL the credit goes to Andrei and his crew and if i was just reviewing them, they get a 9 out of10 (only becuase alittle bit of the organization of stuff in side the boxes and at my house was interesting and they also wrapped some dirty dishes (odd) and also indiviudally wrapped coffee pods and snakes LOL) but overall this company needs to figure out who they are hiring as people that represent the FACE of the company at first, REALLY poor people skills , POOR knowledge of trouble shooting, incredibly crass customer service, and I cant tell you how much i hated this whole experience. Im sure ill get a horrible note from somoene at roadway...great..send it my way. I can only be honest so people after me get a better experience

The experience I had with them was awesome. It’s the best moving experience I ever had. They were super personal and super fast. Everything went fine. I will recommend them.

It took them 14 days to deliver my furniture. The customer service department had received messages from me and I asked where my furniture was and they never gave me a straight answer. They would say they would get back to me and never did, So when my furniture finally arrived there were a lot of damages and I would not reccomend this company to anyone.

Professional, courteous, packed carefully and quickly. Highly recommend.

Roadway Moving were awesome, on time, very professional & courteous, we were extremely pleased with our choice of movers down to Boynton Beach Florida. Every detail that we were told by Jeff their Relocation Consultant/On site Estimator was followed, they even gave us an re-quote when I alerted Roadway of some items from the original quote that we would not now be taking with us. The crew who came to remove all our items & furniture for shipping were beyond awesome.....came on time, very careful & respectful & very speedy, they even cleared any trash made from the shipping materials. They were a credit to their company! Roadway kept us informed when our goods actually started the journey down to Florida, with phone calls from the delivery crew on when to expect them,especially on the actual day. The delivery crew again were very professional & courteous, would not let us help, they got completely on with unloading,re-assembling our furniture & placing all items that was easy for us to manage, all we had to do the whole time was just tick off the inventory list as the numbered boxes etc. were brought into the house. Again, they like the packing & shipping crew were a credit to their company. Would we recommend or use Roadway again...you bet! The whole moving experience was effortless for us, Roadway completely had everything in hand, all our goods arrived safe & sound & we were very happy with the price which we will add was the quoted price no additional add-ons like some companies tend to do.

It turned out pretty good. They moved everything without breaking anything. They were also punctual and it was a good moving experience. I would use them again.

All of my things arrived intact and the movers were very courteous and professional. Chakira and Brandy (in customer service) were very responsive and helpful in resolving a few issues that came up.

They showed up on time and delivered the furniture as contracted.

Jeffrey was great with coordination of job Juan was great as head mover would definitely recommend them

Scheduling was fine and he was upfront about additional costs for additional time needed. There was some confusion on their end as to the address but they were good about accommodating needing to be rescheduled. They also wrapped needed items up such as the bed and other furniture they needed to be careful with such as a hutch. Nothing got broken and they were very responsive. The size of the truck was fine for living room furniture, bedroom furniture, etc. They overcame a spacing obstacle with moving a loveseat into the basement. Overall, they were very cooperative and I would recommend their services to others. I got other quotes and theirs was less expensive.

Overall, the move went well. I have moved many times with various carriers before. However, I felt the Roadway movers took good precautions such as shrink wrapping furniture and appliances. They also removed couch legs etc. upon my suggestion to help fit the sofa through the door. My only concern here is with the initial billing. My concern was fully resolved by the company after I objected. However, I don't think I should have had to raise an objection in the first place. I paid for three movers upfront for two hours (excluding one hour travel). One of the movers (the foreman) became injured on the job just one hour into the move. The cost after two hours was $120 / hour as part of the Angie List Big Deal. However, this original cost basis model was not realistic for my move after the injury on the job took place because I had only two movers which obviously slows progress. In addition, there was no productivity from any mover for at least one hour as I called 911 for the injured foreman mover while his two colleagues had to assist him with ice until the ambulance came and took him to the hospital. Fortunately, he was OK. He said I would not be charged any more for the move. However, the Roadway rep in the office informed me I would have to pay another $240 based on how long the move would take to complete. I informed the rep this did not make sense to be charged the three-mover rate for just two movers and I was not compensated for the hour when there was no productivity. The rep got back with me and then kept the same price. I was satisfied with the final resolution but concerned I would have been billed substantially more had I not raised the matter supported by the above facts. Aside from the billing matter, the moving experience was very good.

I saw their big deal on Anies list, and the reviews are good. Then I contacted with them. The communications could be through phone and email. I got a pretty accurate quote. The person I contacted was very nice and professional. My apartment is a management building and requires the proof of insurance and labor comp. They can provide them without any issue. The movers arrived in time, and pack everything for us. They were very efficient and professional.

They were very exceptional. We had to move in a hurry and they were able to schedule within two days. They were prompt and courteous. Very careful with everything and put appropriate items in correct boxes. Very calm and professional with confidence in everything they did. Goods were delivered in excellent shape and delivered on time.

They were reasonbaly priced and nice.

They were really generous with their time,supportive, friendly, and gave us good pricing.

Though expensive, everyone at Roadway from people in the office, to estimators to the movers were totally responsible and professional. I would definitely use them again and recommend them highly.

Three young strong men were sent. They were careful, quick and efficient. The job was done with time to spare. I would use them again.

They were great. We have lots of art and fragile items and they were all cared for. They sent packers beforehand to get everything ready and so the actual moving out process was quick. On the other end they were a little slow ad so I got yelled at by my new board for going over the 5pm move-in curfew, but only by about 20 minutes. As an environmentalist I would have liked a little less excessive use of paper packing/stuffing, but I suppose in some instances it is unavoidable.

I Used roadway to move into my place in Brooklyn. Everything went great. What I liked about them is they were transparent everything they said they would do they did with no hassle . Mario was great.

They did come on time and there was no hassle with that. This turned out fine but I couldn't get them to send me a bill. I needed it for my landlord and to document that I had paid. I had called them several times. They did do a decent job in the moving. They were supposed to take some things to the Salvation Army or Goodwill and they claimed that neither would accept them and threw them in the dump. I felt this was furniture that was still very serviceable, so it seemed odd that both places would turn them down. They charged me extra for taking these items to dump. Overall, I wasn't exactly happy about what they did.

We bought the deal for 3 movers and a truck. The customer service was excellent and they explained all the potential costs at the outset before we confirmed the move.... Then on moving day, the movers showed up on time and called me first... They were professional and fast. I was worried they would work slowly to add more hours, but they didn't and actually finished the job earlier than the estimate we were given. The movers had to deal with a lot of stairs but they were good spirited about it and pleasant. Overall, great customer service and wonderful movers. I highly recommend. Also, the company had to quickly get my landlord a cert. of insurance... which they did with no problem. Roadway is great!!

They called ahead of time to give me an estimated time of arrival. They were on time, professional and very nice. They moved very, very fast and were extremely efficient.

They provided a good service. They were punctual, efficient, and they followed up. They didn't charge more than the Big Deal amount, but the one that I was not told that I was told by the gentleman when he was already there was that we had to pay for the tolls.