Roadway Moving

this company keeps delivering excellent service! this move wasnt easy, it was 1 day of packing and day after moving. moving is tuff already but moving with a pregnant wife and full schedule at work is harder, for this you need great moving and packing service. roadway delivered 20 plastic bins for free few days before we moved so we can pack our personal items, they came the day of and in few hours the five movers finished all packing and labeling. day after the movers showed up 15 minutes earlier than start time and waited for my call outside, we all got our Starbucks coffee and started to move! by 3 PM the move plus UNPACKING was done! no missing items, no damages and an happy wife. will recommend and use again.

Everything started off well enough. The phone rep was very pleasant and easy to deal with. He set up a walk through for the following week to get a better look at what we had, and to give us a firm price on the move. We had a 1 hour time frame set for the agent to arrive. Towards the end of the time frame we got a call that they were stuck in traffic in Manhattan. Seeing as they could not make it in time, we rescheduled for another time the following week. The second time around, the agent showed up punctually and did a great job with the estimate. She was pleasant and the process was very fast. She was also quite informative about the ins and outs of the move. A day later I got a quote from the original person I talked to for appx $8000. The document said the offer was good for 72 hours. I felt the price was a bit high compared to other companies, but I still wanted to see if we could figure something out, so over the course of the next 2 days we went back and mutually forth and tried to get to a better price point. Finally on the 3rd day, while waiting for a reply, I get an email saying they could do the move but not provide the storage. At this point I was a bit upset having wasted so much time with them on the estimate and price negotiation. If you cant provide storage or werent sure, why not disclose that upfront? Even though they said they could only move and not store our things, I was actually still considering using them for a move and providing my own local storage. However, when I asked a follow up question about the size of the move and what kind of facilities they would require (elevator, drive up, etc), I never got a reply. In the end, I though the staff we dealt with were nice enough. But the reality is that Roadway could not even provide me with an accurate list of services up front nor provide or answer simple emails when they reneged on their offer. I would not recommend Roadway. There are too many other companies out there to deal with this kind of stuff.

Everybody that worked with was very professional and very polite. Nothing is broken so far. They were very careful in both my old house and new house to make sure that they didn't scratch my walls. They did a great job. Overall they were very professional. I would use them again and will recommend them. The only thing negative I have to say is they were an hour late outside the 3 hour window they gave me.

Javier and his team moved us from our apartment in NYC to NJ including packing in about 10 hours. Javier called me the morning of the move with an approximate arrival time and he arrived according to schedule. His team packed all of our belongings and our storage unit which was no small task. Upon arrival in NJ they placed my furniture and boxes in the requested rooms throughout the home. His team was professional and worked incredibly h****** one of the hottest days of the summer. I'd highly recommend Javier and his crew.

I was very pleased. My things arrived in my new home within 24 hours. Everyone was professional and helpful. Everything arrived in its original condition.

These guys were punctual and polite. They worked hard. The price was fair. I want to give them a great review but I have to point a couple of things out. They unscrewed an ornament at the top of our staircase to try get a mattress base down the stairs. This didn't work and they eventually got it down another way. However, they did not attempt to screw the ornament back in and the top of the bannister was left damaged. I did not notice till later that they had done this or I would have told them to fix it and I'm sure they would have tried to. When they drove their truck into the driveway they pulled down a wire outside the house without fixing it and were starting their van to leave when I pointed this out to them, and they then fixed the problem. They were not careful with all our furniture, did not secure some larger dining pieces at the new house, which we discovered later, and did not fold out a dining table properly. In summary, I would say they were efficient, trustworthy and good value. The cons were that they hurried, perhaps because it was a set price and not a per hour price. I would not call it white glove service but I would recommend them as trustworthy and no furniture was broken. There were no major issues and I WOULD use them again. Nobody's perfect but that little bit more consideration would have gone a long way.

We ended up not using them because the price exceeded our budget.. But, we'd definitely consider using them in the future. They were very thorough & professional.

On both sides movers were extremely efficient, courteous and professional and handled our furniture with the utmost care. There was a wait of 10 days for furniture to be delivered to new location which I did not realize was customary.

So far they moved all of my stuff into storage and it's gone really well!

A professional, high-quality move. With the Angie's List coupon, they beat all other quotes by about $300. Everything arrived in great shape, including a large painting that they packed incredibly well.

From start to finish, our move went very well. Efrain, the agent in the New York City office, was terrific. By the time I spoke to him, I was pretty overwhelmed with prices and promises I'd received from other companies. Roadway's price was on the low side, so I was somewhat nervous about hidden charges. The excellent reviews on Angie's List and Efrain's professional manner put me at ease. The moving crew on the New Jersey end were cheerful, efficient and professional. They shrink-wrapped and padded our furniture, including two antique pieces over 150 years old. The moving crew on the South Carolina end were just as great. They unwrapped our pieces, quickly assembled them, and put them in place. Everything arrived in great shape. Roadway's price was exactly as Efrain quoted. I would not hesitate to use Roadway again.

Our move went several hours over scheduled but that was to no fault of their own. Moving just takes time. they still came around the estimate from Flat Rate. the 3 provided movers were friendly, quick, and professional. we've moved several times over the years and this was our most pleasant experience so far. I worked with Joe from the administrative end and he was very responsive and helpful.

The movers certainly did not move with any sense of urgency and did not seem at all concerned with property damage. A move that was originally planned to take 3 hours , instead took about 6 1/2 hours. An estimate of $825 ballooned up to $1250. They damaged my back door by taking it off its hinges and then not placing it back properly. The supporting wood frame has been damaged and the door is not firmly in place. Worse yet I can neither bang the hinge pin in further or extract it. I'll likely have to hire a pro to fix it. They damaged the railing and some pergo steps going down to my basement. No apology was offered by the actual movers. The office did contact my fiancée. They extended an apology and offered to refund us $277. It brings the actual move to under $1000 which is a good price and will be a good start towards the anticipated repair costs. I'm changing my grade from a D to a C due to the sincerity of the front office people. I can not in good faith give a higher grade due to the experience and the future projects the movers have added to my to do list.

Had a 2nd mover come out to provide an estimate as well. Roadway said they would attempt to reduce their rate to be competitive, which they did. By the time came back to me with their competitive rate they informed me that they were all booked for the day I needed. Which was too late for other mover also.

They were methodical, friendly, and competent. It all went as quickly as possible, given the clunkiness of the treadmill and the narrow staircase from basement to first floor. At the other end, the praise did not end, including the word "Mensch." That's a real compliment.

First I must start off by saying I can not say enough good things about this company. Having used Roadway to move myself in the past, when my daughter told me that she had finally received the offer she had been hoping for from a potential new job, although it was going to be a bit overwhelming for us because it meant moving her so far away (almost 3000 miles away to California!) I knew that it had to be done right. We have moved many times over the years.. but long distance was something less familiar to us. I remembered after moving with Roadway recently that the foreman mentioned that they moved long distance and that he actually spent most of his time on the road doing those types of moves. I said to myself if they made me feel this comfortable moving locally, and these were the types of people that would be picking up my daughters stuff to move to the other side of the country. Then these were the guys that had to do it for me. It was a no brainer. When I called they walked me through the whole process explaining how they came up with the initial cost and explained to me the best way for us to be prepared and the different options they offered when it came to packing etc.. Let's put it this way. We couldn't have been happier. They did everything for us which is great cause my daughter has enough on her plate already with starting a new job and getting settled with her new apartment etc..These guys again made the process that much easier for us. They helped her pack almost everything except for a few things she wanted to do herself since she is very particular. Not to mention the most important part how efficient hard working, patient and friendly they were they were. From the moment we set everything up the level of service is truly refreshing. They might even be locating me and the wife out next after these last several winters. Thank you again guys, You definitely helped ease our stress.

Great team effort. Everyone was super nice. Took great care of our things. Placed boxes and furniture wherever I asked. If recommend them highly.

The move was very hectic and but made sure that it was a pleasant experience. They were able to work around my schedule. They were very accommodating company. Thank you Angie's List!!

Excellent company at all levels. They insisted on a on site estimate and then did another one a week before because I thought I added more stuff. Movers were professional, courteous and very hard working. Discount was applied. And they even sent a $100 gift card towards my next move, or to give to a friend.

It was really well. It went very smoothly. Everything was on time. We are pretty satisfied with that. The total price was for five hours. Everything worked out fine. They are really professional. That’s what impressed us the most. They were a little bit on the expensive side.

Great experience. Everything went as planned. I actually used them twice for this move as I had furniture going to two addresses. I moved from a house to an apartment walk up no elevator and narrow staircase. The three man crew was professional, careful and strong! No breakage! Call them you will not be disappointed!

Roadway was absolutely fantastic! I scheduled a move with them to come to my current location (which I might add is a 6 flight walk up..4th floor an old pre war building, so you get the drift) in which I needed to move some home office equipment, furniture and boxes to a new location for my business. After this they then met me at a family members residence where I had some boxes and few furniture items that I wanted to drop off that I had been planning to give to them for some time now but never got around to doing it. So I figured since the office relocation should be simple why not tackle it all it one shot. Plus, this is something that I find myself doing every few years living here and after awhile you get sick of trying to climb up and down these stairs yourself so the assistance was well needed. That is exactly what they did. Sent an excellent crew of really nice guys who were super thorough in everything they did in making sure we get everything done within a reasonable time frame. Very pleasant to deal with. I can't thank them so much again. They will be recommended!

roadway made a very complicated move seamless, 2 floors office in the city to a Xl floor in a very tuff management buliding in the city was done amazingly smooth; from the estimate to the execution it was perfect. we also had to send 60 monitor to FL and have it there in 5 days, deliver goods to a manhatten apartment, deliver some good to austin texas a 3 full trucks to 650 third ave in the city. everything went according to the plan , everything was labeled and barcoded and we had not even one damaged items. the crew of 12 men was super professional and polite and just great to work with. by far the most organized movers i have seen.

I thought the service rep was really good. Really helpful, really friendly. I think at the end of the day everything turned out well. There was just one little thing. They over promised the date when they were going to get my boxes and then I had to really push and scream because I was in such a bind, I wasn't local, I was driving in. It took 5 hours and there was no way I'd be able to have turned it around and made the deadline for them to pick up if the guys didn't deliver the boxes. They were like 4 hours late so at least they got it in a timely. So, then they just got so backed up that they couldn't get it to me. I complained enough and I almost broke down crying because I was sick and everything. I was in a bind. I think they realized I was serious so they made it happen but I had to push for it to make it happen. At the end of the day they did follow through and it did work out.

We hired Roadway for a cross-country move in February, in large part based on the reviews on Angie's List. We were not disappointed. Everyone that we dealt with was very nice and professional. When we called for an estimate, we spoke with a gentleman who became our "go-to" person for all things move-related--every time we called with questions or to talk about scheduling, he was there to help. He was extremely patient, courteous, and responsive. We also spoke with customer service and dispatch both before and during the move, and they were very helpful and pleasant, as well. The move went pretty well. The movers came on time and worked very hard to load up our things. On the other end, our things were delivered right in the middle of our "window." Everything arrived in good condition (there were a few minor dings on a couple of things, but that's pretty unavoidable). On the delivery date, the movers arrived on time and worked very hard to get everything unloaded and unwrapped. I would definitely use them again for a major move.