Roadway Moving

Workers were punctual and friendly. Also very efficient and move went smooth. Highly recommend this company.

Better than I could possibly imagine with a few minor mishaps. I was very stressed out as my Brooklyn apartment hadn't sold and I had already bought my house in Tucson. The first moving coordinator did not show up for our appointment and I contacted Roadway and they told me person was sick, but someone else would take care of my move. That was Avi. He was wonderful. He showed up for our appointment EARLY! He was very flexible when I had to change the contents of my move from moving everything (when I thought my apartment would sell) to moving most of my stuff but leaving enough for me to be able to stay in the 834 square foot apartment that hadn't sold (after all, I was still paying for it!). He brought the price down to reflect the fact that I was no longer moving everything. I packed most everything myself other than kitchen and electronics and heavy/big stuff that wouldn't fit into the cartons they supplied. The movers came on time with a big crew (7 people) who were terrific. They took about 6 hours with an hour lunch break, and they asked permission before they took this break. One other minor mishap during the period before my furniture was developed was that Roadway kept calling my Brooklyn landline rather than my cell to arrange delivery even though I had sent them an email asking them only to call my cell. Needless to say, anytime they called my Brooklyn landline they got voice mail, since I was already in Tucson! It did get straightened out a couple of days before my furniture was to be delivered. My furniture arrived 11 days later within the time period they promised. Two guys to unpack (just equipment to set up, tvs, etc., they didn't unpack cartons of books, clothes, etc.), so it took quite a while longer (about the same 6 hours as packing) but they were great and set everything up exactly where I wanted it. Nothing was missing. Nothing was broken. Now that it looks like my Brooklyn apartment will finally go into contract within the week, I can schedule another move with them to bring the remaining stuff I have in my apartment to Tucson or keep it in storage while I try to decide if I want to keep a New York presence. They contacted me after the move to check in. Extremely satisfied consumer! Could not recommend them more highly.

I just used Roadway to pack and move two apartments from Astoria Queens in NYC to Farmingville in Suffolk County, Long Island. It went so smoothly that I'm looking for a reason to move again! (absolutely joking. I just bought this house and there's no way I'm paying closing fees again anytime in the near future!) I was moving my 2 bedroom (3rd floor walk-up) plus my in-law parent's 1 bedroom (ground floor). I knew moving all of us would be expensive, so I was considering hiring some friends to help pack and then hiring a "guys with a truck" type service handle it. Before I tried to tackle the move with my own team, I jump on here to get quotes from a few top movers. I also did the "fill out this info and we'll blast it out to a few dozen movers to get you a quote." Because I was asking for a quote from so many companies, I started off by asking for an estimate with just pictures. I took a bunch of pictures of my apartment and started the process. Many didn't respond to the initial request or didn't want to deal with the pictures. That eliminated most of the poorly run companies and the high priced ones. After getting a rough estimate from a few companies, I invited the most promising ones to do the home inspection for a quote. I decided to pick Roadway because they had one of the best prices and their rating here was excellent. Because we were packing and moving 2 apartments, it took two days to complete everything. The packers were amazing, I wasn't prepared for how fast they move. TIP: If you're hiring a pro team to pack for you, expect them to move faster than lightning. The day before they come in, put everything you don't want them to pack aside somewhere. The cable box you need to return, a set of clothing you'll need right away, toiletries, your cat, etc. If you can't move it aside, put a sticker or some clear mark on it so they know not to pack it. Do this ahead of time. I tried to tell them what not to pack during the move but I couldn't keep up with their speed. They did ask me what I didn't want to have packed before they started packing and they asked me several times throughout the move but I didn't have a list, so I was figuring it out as they were packing. Often, by the time I remembered that I didn't want something packed, it was already in a box and headed for the truck. As much as it sucked to have something I needed already packed, I knew it was my fault and I just reminded myself how this is a nice problem to have. Thankfully the move was local and not cross-country, so I'd have my chance to dig into the boxes soon enough. After they loaded the trucks and started driving to the new house, I had to hang back to clean up my apartment before I left. That caused me to be about 30 minutes late but they were super nice. I'm sure they would rather have been done with the job sooner but they didn't express any frustration with me. During the unloading, it was like a conveyor belt of boxes coming through the front door. Furniture item after furniture item. Box after box. A constant stream of items coming in. My wife and I just sat by the door and told them which room each box goes into. It was great. The new house had unusually narrow stairs, so I thought they'd have to take my sons crib apart before getting it upstairs. They managed to lift that thing over their heads and get it into just the right position over the banister, so that it would fit and make it up there without disassembly. That was fantastic because who wants to have to put together a furniture item like that? I'm sure they'd do a fine job but each disassembly puts wear on the furniture item and I'd rather not have to bother. I'm sure the hassle of disassembly and assembly also motivated them to find the way up, haha. My bed was metal with a few simple bars and a head & foot board, so it was much more durable and easier to take apart and assemble. There was no avoiding that. As I write this review, we're half way through unboxing our stuff. So far everything is in great shape. Nothing broken and things were fairly easy to find. The boxes had some description of what was in them, so I didn't have to dig into too many boxes before I found what I needed right away. Best of all, the price I paid was what they quoted me. I've moved a bunch of times in my life. Most were local and a few were cross country. I've never had a terrible experience (thank goodness) and usually had an OK experience. This was the first time I moved and can say that it went great! When you pick a mover, definitely get a quote from multiple reputable companies (top rated here or 5 stars on Yelp). Have them come and do an in-person review, so they can give you a guaranteed quote. Don't just go off an inventory list. You'll forget to include some items or describe it incorrectly. Get the in-person and a guaranteed price. Also, definitely make these guys one of the companies you get a quote from. OK, back to unpacking...

The team was amazing. Roadway sent a three man team with an oversized truck. The team called ahead and arrived early (8:45am). The checked the storage unit and started properly packing anything that was loose and re-packing anything that wasn’t securely packed. The entire time they moved with speed and accuracy. The entire 10x10 unit which contained an apartment worth of furniture was securely packed in the truck in 2 hours. We exited the facility and quickly packed up my parents house. At my new home, they gladly unpacked items they had securely packed and asked for direction on the final destination for furniture so I wouldn’t have to worry about moving it again. When possible, they attempted to put together furniture that had already be shipped dissembled. All I can say is that in a stressful process during a stressful time of year -this team was a Christmas miracle.

Started out good communication with the coordinator. When the movers came they started in by telling me I had more items than were listed on the inventory sheet. Then went on to say they would take care of everything if I agreed to tip them 10% of the total cost, which was over $350. Plus I was told that it was customary to tip 5% once I received my furniture on the other end, which was another $200. Furniture arrived a week later, movers hemmed and hawed about putting back together furniture dissembled by packers. They complained about not being able to find screws leaving my bed unstable.

I moved 2 times in the last 2 years and this by far the best experience. Jose was a great leader and the men worked efficiently and carefully. The price was very fair; they came with 2 trucks and 6 men. I would absolutely use them again

Move went very well. Had a big cross country move from NY to Washington state. Could tell from the first contact with Roadway that they were very professional. They came to the apartment to take an inventory list and run an estimate, and gave us a fair price. Definitely more expensive than a lot of the quotes other companies will give you, but it's well worth the price. Whereas other companies will try and rip you off with fees they tack on, everything was very up front here. They were very communicative throughout the entire process, and both the pickup/delivery crew were great. Very friendly and professional, and did a great job. Took a lot of precautions packing our things, and it paid off - everything made it to its destination! Best of all, you pay for what you get - in this case, best in class.

Roadway was terrific. They packed everything carefully. Pick up and delivery right as they said. We had a bad moving experience in the past with a different company. We took more time to research this company and we couldn’t have asked for a better experience.

It was the most organized, hassle free move of my life - and I've moved at least 20 times.

Roadway was dependable, professional, patient, on time. Very happy with how they packed and unpacked. Would highly recommend them

It worked out great. We opted to have our items packed, so it made the experience so much easier.

I was very impressed with the protection of my furniture. 5 men on pack-up of relatively small home. Wrapped everything triple times. I had one thing damaged and they reimbursed me in a timely manner and I think that was only because the unpacking was a little less fantastic then pack up. Only two guys came and I felt like they really had to kill themselves to get it done. I would definitely use again but ask for at least 3 men on delivery especially since my move included a baby grand piano. Overall best movers I ever had and I have had many.

Great service, clean move, everything done accurately and on time

Roadway and their employees were some of the most professional, courteous and hardworking individuals that I have ever worked with. They made the hard work seem easy. It all started with Tony Jeter, continued with the packers and a great ending by the actual movers. I should have copied their names, my bad on that mistake. I have never been more satisfied with movers especially with all the negative info you hear about moving companies. Roadway communicated with me at least 15 times, wow! No wonder they have so many trucks, a lot of people use them. They gave me an arrival window and were there in the early part of window to our surprise and Joy.

Fair. I will give them kudos for getting things here without damage. However, their attitude leaves a lot to be desired. No matter how many times I pointed out things which I did not want packed, they packed them, and then could not locate them in order to unpack them. They insisted I sign off on everything having arrived before they would even unload the truck. This should not be allowed. They did not deliver two of my very expensive ( over $500 each) specimen plants in their equally expensive planters. I can not even replace them because of their rarity. The "foreman", a very young guy, insisted that the scratches in my bed frame were not only there before it was moved, but that he had pointed them out to me before taking it to the truck. Not true. There were also a bunch of sticky patches on top of my dresser. The piece de resistance was when I asked them not to put things on top of my bedroom dresser while they were packing because it was an expensive piece, and this foreman told me I had enough money to replace it. Totally uncalled for statement, and I did register a complaint about it with the company. To say he had nerve would be putting it mildly. As movers go, at least this time I had no broken items, but the loss of those plants and the big mouth of the foreman, coupled with the total lack of paying attention to what I did or did not want packed can not be excused. Are they very expensive? You bet. Would I use them again? No.

everything went great, great customer service, communication along the way and then the crew, wonderful experience

It went very well. They were very good. They had to use some extra boxes and didn't' charge us. I was happy the service.

Fantastic from the phone contact person to the sales person to the moving crew.

Tony, the rep was very professional and answered all my preliminary questions without pressure. He also ask good questions in order to assess my situation and give me a proper estimate.

I can't say enough about this company. they did everything that they said they would do. Very professional in all aspects in dealing with this company. I would definitely hire them again

It went very well. They were very professional in both ends. There was only 1 item damaged but they processed the claim very quickly and gave me a refund in less than 3 working days.

FANTASTIC, the crew dud a wonderful job!!! I've moved 5 times in the past 25 years and this was the best experience oby far. I recommend them to everyone. Even though I was on a tight budget they were worth the $250 tip.

Fantastic! !! Best movers ever, not 1 mistake made. Not one piece of furniture was scratched or broken. The break down the bed and put it back together at the new house. The crew did an excellent job, very pleasant and efficient . Ask for Carlos and his team, you will have the best moving experience !!! The set up the furniture exactly where you want it when you get to the final destination. I will always use Roadway when moving in the future. I've moved 5 times and wish I found them earlier.

They were excellent in all aspects.

Well executed move so far. Before, and during actual move. Storage and final move in are pending but have high expectations based upon performance thus far.