Roadway Moving

Description of Work: They moved our belongings from 1br to a 2br, both units are in Harlem. They arrived 45 minutes early and completed in about 4 1/2 hours. Everything was intact. They wrapped all of our furniture. When we got to our new apartment they even held up heavier pieces so I could put furniture sliders on the feet.

Description of Work: We moved from a 4br/3ba town home in Jersey City to a 6br/4ba house in Bridgewater. It was pouring on the day we moved. The guys showed up on time, worked hard, lifted/moved all items with easy. I was 7 months pregnant at the time, and could not move around much. The guys catered to whatever help with last minute packing/organizing we needed, and were extremely professional/courteous/considerate (especially given the awful weather for moving). When we arrived at the destination, they were fast and careful with unloading, helped clean up throughout the process, and placed things exactly where I asked for them to go. I have moved many times before, and this was the best experience I have had with any moving company. The initial coordinator that scheduled the move for us was a bit pushy when selling us the very reasonable quote, so we were a little skeptical of what we were getting into. But after the experience, I would definitely recommend them and would use them again.

Description of Work: They were very nice. Did an excellent. would highly recommend them.

Description of Work: They helped me move from one location to another.

Description of Work: .

Description of Work: .

Description of Work: First, let me say that the actual men who performed the work were Great! They arrived on time (in terrible rainy weather), were polite and professional and worked very efficiently. They protected my belongings from the weather and packed it very well. They were considerate of my pick-up and delivery homes and were as neat as possible. I cannot praise them highly enough. |My issue is the intentional misdirection of the office personnel, as well as the phrasing of the offer posted. The offer was $297 for 3 hrs. When speaking with the home office - 3 times, to 3 different people, I was told it was 2 hrs labor and 1 hr travel. Each time I asked if since the homes were only about 1/2 hr apart, the extra 1/2 hr could go toward labor. All 3 times it was repeated that they allowed an hour for travel. Only when the actual movers arrived was I told that the hour travel charged was for their travel from their home office to my home!!! Although they are certainly entitled to be paid for this time I greatly resent the misrepresentation. The truth is that you get 2 hrs for $ 297, and then $150 for every hr thereafter. I may, or may not, have still bought the offer if this were made clear, but I certainly will never use, or refer, Roadway again. I want to be clear that this has Nothing to do with the actual movers, they were fantastic, but I hate being treated as if I am stupid. The office personnel I spoke with had every opportunity to clearly explain the charges and Not One Of Them Did. They clearly knew that my interpretation of the charges was not correct, and yet they left the explanation to the crew chief.

Description of Work: .

Description of Work: .

Description of Work: .