ReUpholstery NYC

Although they ultimately did a good reupholstery job, DO NOT believe all the positive reviews for Reupholstery NYC. I have used other re-upholsterers over the past 40+ years, but my experience with Reupholstery NYC was by far the worst I’ve ever experienced. I would give them minus stars if I could. Things started off well when their representative came to my apartment in mid-October with multiple fabric books, giving me plenty of options for reupholstering my full-size sofa bed. After I made my selection, he checked and learned the fabric was available in their NJ factory (I live in NY city), which meant, he said, that the job could be completed in 3-4 weeks. About three weeks after they picked up my sofa bed (in late-October), I sent a non-urgent email simply seeking an update on my project’s progress. I received an email saying my sofa bed was "in line for production." A week before Thanksgiving, I reached out to the rep who had come to my apartment and told him I was expecting out-of-town company the second week in December and he assured me my sofa bed would be delivered in time. A week after Thanksgiving, which was six weeks after the sofa bed had been picked up, I had heard nothing else from the rep or the company – no updates, no news that there had been production problems, nothing. I was getting concerned and reached out again to the rep who came to my apartment, but this time, he neither answered nor returned my call. I then sent an email to the company and this time was told that “the work is in progress" and they "hoped to have it back to me by early next week" (the week I was expecting my company). I replied to that email, cc-ing the rep who came to my apartment, reiterating the entire time line (starting in mid-October) as well as his reassurances, expressing my distress that a 3-4-week project was now in its sixth week with no explanation and no confirmed delivery date, and asking for any information. No one replied to me for several days, and when I finally heard from them, seven weeks after the sofa bed had been picked up, I was told my sofa bed would be delivered one day before my company arrived. I view their lack of concern about their customer’s distress and their lack of communication, especially after requests for updates, as highly unprofessional, and I would not recommend Reupholstery NYC unless you have no finite timeline for your project’s completion and are OK with their lack of communication.

Eli and Michael did an incredible job on my sofa! They were professional, skilled, and very easy to work with.

I am happy to recommend ReupholsteryNYC. I dealt with Eli and it was a pleasure. I sent him pictures of my chair and he quoted me a fair price. I supplied my own fabric and arranged with him to have the chair and fabric picked up from my apt. If you need a COI, he will provide that, too. Eli said the chair would be ready for delivery in three weeks and it was! I am very pleased with the work that ReupholsteryNYC did. They were very professional with sending me the invoice. I am now looking for fabric for reupholstering 10 dining room chairs and as soon as I have it I will be sending my chairs to Eli at ReupholsteryNYC to continue their good work. Thank you Eli and staff!

Arrived earlier than the appointment which was a plus. The tech did a great job stitching the seams. Very happy with their work

After ReUpholsteryNYC. My Queen Anne Sofa, I asked Eli and Mike to pick up two sofa chairs to steady the cushions, because they always slid out when guests sat in them. By now Eli and Mike have reupholstered most of my living room furniture and have done an excellent job throughout. --Rasa Kazlas

My favorite chair after 10 years began to deteriorate. This “leather” chair purchased 10 years ago began to flake and chip. Refused to let it go it’s just to comfortable. Read this companies reviews and gave them a call. They’re very responsive, came promptly & had a huge array of samples both cloth and leather. They had an exact match in leather and the price was great. They removed and delivered the chair with care. I’m so happy with this company and highly recommend them. Will definitely use them for any other reupholstery projects that I might need. Thank you.

1/27/2023 It is a pleasure to write a review for Reupholstery NYC. The work, the concern and the cooperation were all there. We submitted three pieces to be reupholstered. The Queen Anne sofa came back beautifully upholstered with brocade fabric. the King chair and a small ottoman were also perfect. Beyond the excellent work, Eli and Mike were both timely with picks ups and delivery.

This job--which I initially thought required complete reupholstery--turned into onsite repairs. Eli at ReUpholstery NYC asked for photos of the chairs, which led him to recognize that one person could rework the opened areas. We agreed on what I believe was a fair price and set a date and time. Eddie came promptly with the necessary tools and completed everything in about 2 hours time. I was very pleased with the entire experience, from beginning to end, and would highly recommend this company. THANKS!

The structural repair was great but the chair was returned to me with a golf ball sized hole next to the headrest. I assume the hole happened during transit returning the chair to me. I wrote them explaining that I was upset about the hole but could still use the chair because I have an antimacassar that will cover it up. They did a good job putting the existing upholstery back in place but missed tacking it also in a very visible place which I sewed in place myself and is also covered by the antimacassar. I’m very pleased by the structural repair but feel that the 3 problems (hole, upholstery not completely reaffixed and lack of response or apology when I complained) outweigh the positive.

perfect : beautiful result - chair looks and feels great great to work with, excellent suggestions on time, relatively fast turnaround, easy delivery

Charged $550. for routine simple job! Charged $75. for delivery! Charged $400. to replace bare inside seat cushion! Promised to bring back in 2to3weeks. Called 15 times. No one available. Finally got the man who took the chair and wanted to know when it was be delivered. Said he would get back to me in 20 minutes. Never heard from him again. Called the office, after many more calls, someone said he would look in to it and call me back. Never called back. I informed Angi of the situation. Same day, finally heard that chair is ready but the cushion wasn't available until some time in October. I told him that I want the chair with my original cushion, and that he had plenty of time to cancel the cushion he ordered. He said I would have to pay for the cushion. I said I would not. The chair is supposed to arrive in 3 days. Wish me luck!

Was really debating whether it would be worth it to have these folks put stuffing in a 10 -year old Room & Board couch but it really looks and feels like new. Great service, they picked it up and dropped it off in the scheduled windows. Very responsive by email and phone.

I highly recommend this company for reupholstering chairs. Their prices are reasonable and their work is excellent. They even respond to your texts, emails or phone calls very quickly. They recommended websites of companies they use where you can browse hundreds of photos of upholstery fabric-- sites you wouldn't know about. Since they were able to take away just the seats of my chairs there was no pick up or delivery charge. I would definitely use them again. Regarding cost: I chose fabric that cost a total of $200 + $90/chair.

ReUpholstery did a perfect job to my specifications, on a timely basis and including pick up and delivery. Some of their processes are a little quirky - don't get put off if they don't identify the business name when you call for instance. But we are very satisfied with the job they did. NB Cost included fabric purchase.

Terrific. Mike came to pick them up a few days after our initial contact. The cushions came back within two weeks and are beautiful. They were even able to salvage down from the old seats to plump up the back cushions. All in in all, it looks like a new sofa, all done for a great price as promised. Will definitely call them for our next project.

Very well done. Professional, good solution to nascent problem of existing textile, on time, responsive, and on budget

ReUpholstery NYC did a great job on a round end-table. The top was scuffed and the finish was old and badly worn. After ReUpholstery NYC did their thing, the table is just beautiful. Excellent, professional job, fair price, and good communication. Really pleased with the results.

The work was superb. We provided the fabric, and Mike picked up the furniture at one apartment, performed the work, then delivered it to another as requested. The work was more like reinvigoration than mere reupholstery -- new cushions, new pillows (including several with excess fabric from the armchair), even refinishing the arms of the chair where 15 years of use had worn away the wood stain. He performed the work on time and at the agreed-upon price, no surprises, everything done exactly as it should be. I wish other businesses were as good and as easy to deal with as Reupholstery NYC!

Upholstery NYC is fantastic. Mike and Eli were attentive and responsive: they understood what I was looking for and made my life very easy. I have an antique chair that had nearly disintegrated due to years of neglect: the padding was completely eroded, and the fabric was old and sagging. It is also an unusual piece, and I was dubious anyone would take the job. To my delight, Upholstery NYC was happy to help. They provided me with a great selection of fabrics to choose from, an accurate (and very reasonable) estimate, and hauled away the chair with ease. Though the job took longer than initially anticipated, it was still completed in good time (about 1 month). The chair looks and feels incredible now - Upholstery NYC clearly took the job seriously, and the end result is beautiful and comfortable. I will absolutely use Upholstery NYC again, and I highly recommend them to anyone looking for quality work. Thanks Mike and Eli!

ReUpholstery NYC did a fantastic job on my vintage side chairs. I provided them with the fabric and they did a great job reupholstering the chairs while keeping the original details of the chairs. They were very responsive to my email inquiries and were very friendly. I would definitely work with them again and recommend them.

Really great! Michael is meticulous in his work and while price was higher than I had in mind, it was very fair. He is very reliable and got the job done only a few days later than estimated and worth the wait. I converted a coffee table into an ottoman and he delivered.

Excellent execution of difficult leather couch cushions and excellent fabric work for some period pieces.

I called reupholstery nyc and they came the next day to show me fabrics and look at my items, the price was fair and they picked them up right away. I received my dining chairs and the armchair after 3 weeks and they look gorgeous. I will use them again. Julia

We were renovating our Sanctuary, Congregation Beth Sholom of Kings Bay, and we needed to reupholster our synagogue pews, they were deteriorated after 60 years of use. We contacted Reupholstery NYC and Eli arrived to assess the job and show us fabrics. He was very competitive on pricing and we selected a durable polyester weave. Eli and his crew completed the job in 5 weeks, one section at a time. The results are stunning.We are very pleased with the job and would gladly recommend Reupholstery NYC for any kind of commercial work . David Tauzowicz. President Congregation Beth Sholom of Kings Bay

It was perfect. It was excellent. They were super timely and super responsive. The upholstery was perfect. They came out perfectly, no wrinkles or anything.