Rainer Building, Painting & Repair LLC

This company never returned a phone call so I can not comment further.

I may be the only NY?er who hugged her contractor when the work was done. I interviewed almost a dozen contractors and from the start, Ken was awesome. He was very responsive to phone calls and emails and was polite and professional when he came for the wall-thru before developing a bid. Even before I signed the contract, Ken was on the phone with the management co. regarding insurance requirements and various work-arounds (my building requires $4mil in insurance for any work.) Ken was easy to work with too. He pulled together the entire board packet for me, complete with drawings of the proposed changes. He even sent me links to materials that had been used by previous clients. Any time I had a question, he was available. I may have actually driven him somewhat nuts with all of my emails, but he never lost his cool ? even when I sent him a 3-page memo of concerns the week before he started. One of the best things about hiring Ken is that he does most of the work himself. He had a demo guy and a tile, but it was generally just him. It was great to be able to stop by and ask questions and never get the runaround. He?s also an amazing problem-solver. When we discovered that none of the walls in my building were straight, he evened things out. When an electrical socket was in the wrong place for the microwave, he fashioned a workaround that only cost me $25 ?not $250. When my tile supplier gave me a mismatched box, Ken spent an hour at the tile shop sorting through tiles to ensure the finished floor was perfect. My favorite story with Ken happened at 11:30pm on a Saturday in the first week of construction. I was staying with a friend during the renovation and my downstairs neighbor emailed about a leak that was trickling down the wall in her kitchen. I texted Ken to ask if there was an issue and he immediately called me back to say he was heading to the apartment. He jumped in a cab at 11:45 on a Saturday night to fix the problem. The leak was a valve that had loosened ?and entirely NOT Ken?s fault ? but he still fixed the problem, gave my neighbor his contact info and didn?t charge me for the midnight house call. When the work was done, he cleaned everything (including my soap-scum stained tub) and washed the hardwood floors in the living room. Timing: He started work a day early and finished exactly on time. Even my super was shocked that he was able to do all of the work in just 3 weeks. Budget: Yes, Ken was went over budget -- by less than 2%. And, the increase was entirely acceptable and understandable. The shoddy work done before in my bathroom (the tiles were falling off the wall), meant he needed to rebuild an entire wall. The rest of the charge was for the microwave workaround. Repeat hire: Definitely. I?ve already asked him to send me a bid for redoing my wood floors. Overall, I feel like I completely lucked out. And, of course, the response from everyone who has seen my kitchen? ?Wow!?