Response from Quality Cleaning Company
[Member name removed], I'm sorry that you and your daughter feel that our service was not good. Much of what you have written in your review is inaccurate thought. As explained to your daughter, the deal states: "Big Deal is for 4 man hours (one person for 4 hours or two people for 2 hours)" This is meant to explain that if we do send 2 workers they will do the work 2 hours not 4, it is not promise or an option of having 2 workers for 2 hours. It is simply an explanation meant to give clarity to the fact that the number of hours are for man hours in case that we do have more than one worker do the job. Whether we schedule one or 2 workers depends on availability, client preference and practicality. Upon hearing that your daughter needed to have the work done in 2 hours because of work and caring for her grandmother I did offer to send 2 workers, there were no threats of bad reviews. As mentioned to your daughter, some calls are recorded for quality assurance and I just reviewed the call, I assure there were not threats. Your daughter may have misunderstood because she kept intercepting my comments with comments of her own before I was finished speaking. As I tried to explain to her, according to hopstop, it would have taken about 4 hours in subway travel each way to get from our office to your address, it would have meant 2 workers traveling 8 hours (a total of 16 work hours) to do 2 hours work for you. In spite of that as mentioned, when your daughter said that she needed the work done in 2 hours because of her grandmother and work concerns I did offer schedule the job but she refused. All the best to you.