Pacific Lawn Sprinklers

Took a few days but all is fixed and running well

Received a call from Donna and working to resolve the matter. Thank you Donna. Tentative rating of 5 for Donna based on our conversation. Hope that translates into a 5 for eventual resolution.

Dave is very knowledgeable about sprinklers. He came out because I know absolutely nothing about sprinklers and thought I hit a underground wire which turned out to be a root. He walked me around my yard and explained the different types of sprinkler heads and how they work and how to adjust them if needed. Definitely will be using them for winter closings and spring openings of my system.

First time ever used this company after using Garden Irrigation for 16+ years. I come from Service industry so expect good service from my vendors and to be honest Mentor technician whose name was Mentor was so professional and through about his job. He spent his time patiently to overview the entire sprinkler system, water pressure in each zone, changing Nozzles wherever required. As his name suggest he really mentored me and explain basics about zones and water pressure and why our two zones were having issues. He was not there to find all kinds of problems and promote more product sale and that is honesty I loved it. I recommend Pacific Lawn Sprinkler to anyone and going forward they are my go to company for any sprinkler issues. Mentor, keep up the great work and keep your honesty that will help to keep loyal customers like me forever. The most important is as a customer we always worry how much will it cost? The amount of quality time they spent to fix the issue, the price was so reasonable anyone can afford. Quality, professionalism and honesty is the key for Pacific Lawn Sprinkler. Thanks.

Everything went great! Dave is exceptionally dedicated to superb customer service—very nice and explained what he was doing.. I am so glad I found Pacific!!!

oscar did a great job. he is very knowledgeable and professional. he fixed my controller instead of just replacing it which saved me a lot of money. not everyone would have done that. i would certainly use him again.

Very well! Last year was the first time I used Pacific Sprinklers. John arrived and got my system going in perfect time. He is excellent and meticulous with his work, making certain everything is in proper order. The previous service I used had put a soaker hose around my patio but never connected it to the main server. John, and his associate Jeff, worked to determine the problem and did the hook up.

Good, will contact to upgrade system

I have been using Pacific Lawn Sprinklers for 3 years after having at least four unreliable and overpriced sprinkler companies service my property. We have done major renovations which required completely abandoning the old system and re-installing both in the backyard as well as the front yard. This huge project has been ongoing for the last three years. Pacific has been with us every step of the way and has been flexible and patient. I find the staff to be responsive, prompt, respectful and always easy to work with. Highly recommended!

The workers were polite, timely, professional and knowledgeable. I have used P. L S. for 8 years and have had the same workers since the start. I am extremely pleased with their easy going and friendly manner. They have made some suggestions over the years without any pressure for me to make an immediate decision. Very happy.

Abe and his team are amazing. My dog even loves him! Cannot say enough great things about him!

It was fine. They were on time and very courteous.

great, technician on time, courteous and knowledgeable.

The man came on time. It was easy to schedule then re-schedule the appt on line. He was very knowledgeable about the entire system. Hve been using them for 7 years.

They are always prompt and professional. Their prices are consistent with other companies and I know I can rely on them to be there as promised and do the work efficiently.

My neighbor and his brother have been very impressed with the results of Pacific sprinkler system at my house. Over the years there have been many others who are impressed with the results of the landscaping which relies heavily on the proper watering system. I want to give a thank you, to everyone connected with Pacific for taking such good care of my property.

Excellent service I would highly recommend them

I highly recommend them and find that they are overall the best sprinkler service company we have ever used in our 16 years in Greenwich. I've been using Pacific for the last 2 years and they have consistently done a fabulous job. Using their web based system to make reservations for service is a breeze. The techs who do the work are polite, professional and do a great job. I could not be happier with their service. Pricing is very competitive. Billing is same day via email, and payment is easy via the web. I find them to be honest in every respect. I don't think you can go wrong with these folks.

I installed a new sprinkler system as they recommended. Since then, I have experienced clogged drains in my back yard. Because I didn't recognize the cause of the clog, I had to pay extra costs to them to blow out the clogged pipe. Eventually, I also replaced my sump pump at my own costs. As the issue recurs, I consulted a plumber in the town and he finally found that new sprinkler line broke and blocked my drainage pipe. It looked only possible to happen by a high-power pipe planting machine that they used when they installed the system. Given the emergency, I reached out to PLS, but their response was that there's $70 of service call fee since it has been over 30 days since my last service and also earliest visit day would be 3 days later. It was totally waste of my money and time for their incompetent work and incomprehensible customer service.

Very well. Mr. Clack was professional and timely.

No issues prompt and knowledgeable service personnel. On time for appointment. No time waste, took minimal amount of time, Removed all debris. Would definitely recommend this company to friends and neighbors

Great. They left the recent sod in great shape. Can’t tell where they made the hole. Good work.

Excellent. Second time we have used the service, and it has exceeded expectations both times. Workers arrived on time and texted 30 minutes in advance of arrival, as promised. Work was done quickly, thoroughly and with no messy leave-behind. Workers were courteous, knowledgeable and enthusiastic. All repairs were reviewed by the workers, allowing us to approve and understand the process. It was as good a contract service as we have had in 25 years of owning the home.

Super quick response. Reached out and i received a call within few minutes. The other irrigation companies who i reached out to have not reached out till this day. Appointment scheduled on the second day. Mason who visited knew his stuff, took the time to explain., fixed the issue and cleaned up. He even went above and beyond and tuned up the sprinklers. This is what we need in todays world. Great and timely customer service.

EXCELLENT! I was extremely pleased with the technician, his professionalism, his expertise. I would have hugged him if it wasn’t for COVID-19!