The website said it would ship in 1-2 days. It's been almost 3 months. I was never contacted. They were slow to respond to my emails. I had to call. I still don't have the light. I will say that the service person, Jose, seems perfectly nice, but clearly the business has no interest in standing behind their claims.
Description of Work: I ordered a lighting fixture from their website.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$700
David E.
06/2012
1.0
lighting
+ -1 more
We had a terrible experience with them. They still haven't returned my refund. They have a guarantee in black and white and it has been months. The guy was real rude and they kept lying. They keep deferring you to other people when you call. I am out $620 and I have no product. My girlfriend called and said we were waiting and on a time limit because the contractor needed to finish something else. We told them we were going with another company and we did. They still sent us the new fixture and we said we wanted to return it. We asked them if we could send it back and they said it was fine if we had not opened it. It was still in the same case and we sent it back and they confirmed that they received it and said we could get money back or store credit. We sent it back and I still have not gotten refunded on my credit card. I have called the better business bureau on them. They have excellent prices.
Description of Work: I just built the house and Olighting sells lighting. They put in light fixtures for dining rooms and foyers. We ordered a light fixture for my dining room table. The mouth that they gave us for our hanging lamps were the wrong color. We shipped back the maple color for another color and we still have not received it.
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Service Categories
Lighting
FAQ
OLighting is currently rated 1 overall out of 5.
No, OLighting does not offer free project estimates.
No, OLighting does not offer eco-friendly accreditations.