NY Brite Inc.

Very poorly. The woman, Gabriella, arrived 10 minutes late. When I opened the door to say hello, she essentially pushed past me (didn't even apologize for being late) and said, "where can I find good phone service? I need to call my boss". When she could not get a good line, she asked to use my phone. So, now we're at 9:20, running 20 minutes behind. I showed her all the things she needed to do and by the time she got started, it was effectively 9:25. At 11:25 she finished the first bathroom. That actually looked quite good and she did everything I asked her to do. The issue was that at this point she had 1.5 hours left to do 2 more bathrooms, both of which needed more work than the first. So, by noon, she was done with the second bathroom. Clearly inadequate. She missed several corners and areas that I hired her specifically to do. If I wanted a surface cleaning, I would have had my weekly cleaner do it. She spent approx 50 minutes on the third bathroom and while it was cleaner than before, it wasn't anywhere near where I wanted it. She also neglected to clean the tiles on the walls or inside the vanity closets. She spent the last 10 minutes of her 4 hour stay (remember, she started late and had no intention to stay an extra ten minutes), running around putting things away. She then stood there and waited to get paid. I took her around with me to inspect the bathrooms and it was only then that she confessed that she didn't clean the vanity closets in the 3rd bathroom. She was so clearly unapologetic and took no sense of ownership to her lack of performance. If you think about it, I got cheated out of 30 minutes when you add up the tardiness and early clean up. Like an idiot, I gave her a small tip anyway and sent her on her way. the thing that really upsets me is that I called NY Brite to complain and they said they would give me a $15 coupon off my next visit. First of all, they give away $15 coupons all the time. Second, what makes them think I will use them again (they should have offered a free cleaning) and third, I still haven't gotten any coupons. DO NOT USE THESE PEOPLE.