NEW YORK BRITE

Very poorly. Hired this service several times at $25.00 hour, not including changing time, calling into office, etc plus tips. In four hours cleaners barely got bathroom and kitchen done, had to redo their work up to 2.5 hours myself. Didn't even get to places like top of fridge, or inside. Never was sure what they really did all that time. When contacted service to register dissatisfaction, rep/owner nasty and hostile, refused to make good. DEFINITELY STEER CLEAR OF THIS OUTFIT.

The overall cleaning took about five hours. They were prompt about making the appointment. They were thorough and they spent the full five hours doing the work. I would consider using them again in the future.

Because our new puppy had been soiling a stairway runner and some throw rugs, we called Brite for help after seeing their ad in the VIllage newspaper. They did a very good job on the stairway and successfully upsold us for additional upholstery cleaning. Again, they did a good job. But the four rugs they took back to their factory for cleaning were a different story. They had promised to return them within 4-6 weeks but that turned into 4 months! And they lost one of our rugs, an antique Moroccan rug worth about $1,000. After not showing up for several delivery dates, causing us great inconvenience, they finally returned our rugs. But they tried to fool us by sending back another rug that obviously wasn't ours and of much less quality and value. When confronted, they admitted that our rug was lost and suggested that we accept their junky rug as compensation. We refused and asked for $1,250 -- $1,000 for our lost rug and the $250 cost of cleaning a rug that we never got back. They offered $500 and, after weeks of wrangling and runaround, they begrudgingly came up to $700. Exhausted by all of their shenanigans, I accepted. I just purchased a replacement rug so I am out-of-pocket $500 because of Brite. I will never use them again. Aside from their deceptiveness throughout this episode, I think they are very overpriced (I got another puppy-stained rug, similar to the one they lost, cleaned recently for $100). Good workmanship is not enough. Honesty, timeliness and honorableness (you'd think that, on a $3,000 total order, they could have give me the $1250 we were entitled to and still made a profit on us!) also matter. In sum: When it comes to Brite, buyer beware!

They have my keys and are handy.

THE SERVICE WAS NOT BAD. THEY COULD HAVE CLEANED MY BATHTUB BETTER, THOUGH. THEY ALWAYS SEND DIFFERENT PEOPLE. THEY COME ON TIME, AND THEY ALWAYS DO WHAT I TELL THEM TO DO. I THINK THE PRICE IS REASONABLE.

THEY DID A GOOD JOB EXCEPT FOR THE FACT THAT THEY FORGOT TO DO ONE THING. I THINK THE PRICE WAS HIGH, BECAUSE I AM IN A VERY SMALL APARTMENT. I REALLY DON'T KNOW IF I WOULD USE THIS COMPANY AGAIN BECAUSE OF THE PRICE.

I PAY $70 EVERY TWO WEEKS, WHICH I THINK IS A LITTLE EXPENSIVE. THE QUALITY OF THEIR WORK IS GREAT. THEY ARE ALWAYS ON TIME. I HAVE USED THEM FOR YEARS NOW AND HAVEN'T HAD ANY PROBLEMS WITH THEM.

THEY CAME OVER TO CLEAN AND THEY DID NOT CLEAN THE AREA THEY WERE HIRED TO CLEAN. THEY DID A BAD JOB ON THE AREA THEY DID CLEAN. I WOULD NOT HIRE THEM AGAIN.

THE OVERALL EXPERIENCE WAS GOOD. THE COMPANY HAS A VERY GOOD REPUTATION FOR BUSINESS. THEY CLEAN HOMES AS WELL AS OFFICES. THEY DO A VERY EFFICIENT JOB OF CLEANING AND PUTTING EVERYTHING IN IT'S PLACE.