NEMO TILE CO

It was a great experience. I've being doing business with them for 30 years and will continue to use their service.

Beware- they do not stand by their product At first we noticed our kitchen floor was not perfectly even. Even though it was only 1-2 mm difference, our feet catch on the non-uniform edges. Irritating, but livable. Then came the bathroom disaster. About 1-2 months after we moved in, we noticed that our bathroom tile (the least expensive of the tiles- a simple white glazed rectangle tile) started cracking the way a coffee cup's glazing would crack and chip. I cut my hand on a tile as I cleaned it. Now, essentially every tile in the bathroom on every wall is cracking. At first, we felt it was an installation error- grout too thick, inadequate drying, etc. Nemo was very receptive and sent out their field rep, a nice man, who brought to our attention that there was an anti-fracture membrane, specifically designed to prevent tiles from fracturing, was installed under our tile. He agreed it was unlikely an installation issue, we had all the appropriate installation features, but the tile chipped anyway. To me, that points to a manufacturing error. To them, the best they could offer is our 53 year old building shifted (which would really be torque to account for 4 walls). Also, if this was the case, our other bathroom should be cracking as well. (Of note, I just noted one tile is cracked in the other bathroom so the story could get worse.) To this he said he can't help. The tile comes from somewhere else and he could not speak to the quality control of this product. Since he could not speak for the manufacturers or in behalf of them, and really could not help our situation in any way. To repair the bathroom, all tile will need to be removed and reinstalled. It is disheartening that my apartment will need to be torn up once again to repair this. He told us we can send a sample for analysis once we do this, but currently they assume no responsibility. It was unclear what potential benefit the analysis would bring. Nemo represents themselves as a high end, high quality tile company. I have expectations that a quality company will do whatever it takes to make sure their customers are satisfied with their product. This makes me want to do business with them again even if something goes wrong with their product. I did not find this to be the case with Nemo. Currently, we have to swallow the cost of the entire bathroom reinstallation. Obviously, we will not be purchasing Nemo tile for the reinstallation. I would recommend to avoid this company since you have no control over quality, nor do they.

THEY WERE EXCELLENT. THEY CALLED ME BACK RIGHT AWAY BECAUSE THEY ACTUALLY WANTED MY BUSINESS. THEY CHARGED ME A GREAT PRICE AND THEY DID EXACTLY WHAT I WANTED THEM TO DO. I HAVE RECOMMENDED THEM MANY TIMES BECAUSE THEY ARE GREAT.