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MT Quality Care Corporation

2.0(
1
)

Home and Garage Organization, House Cleaning, Pest Control

About us

This is a family own business that performs professionally cleaning and bedbug preparation tasks.

Business highlights

14 years of trusted experience

Services we offer

Pre & Post Bed Bug Treatment & Janitorial Services. Housecleaning, Organization - Home & Garage Pest Control/Exterminating.

Services we don't offer

MT Quality Quality Care Corp does not provide Exterminating services

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Write a review
Showing 1-1 of 1 reviews
Christena G.
10/2012
2.0
pest control, house cleaning, home & garage organization
  + 1 more
We are extremely dissatisfied by MT Quality Care and highly recommend that you go with another company. They visited our home and gave us an estimate between $800-$1000 for the work we had. This estimate was in line with other estimates we received. They sent usthe estimate via email and on the bottom included "Recommendations" where it listed the option of plastic bin rentals and listed the various sizes and prices. The estimate did not include using this "recommendation" and no where--verbally or in writing--did we agree to using the bins. They emailed us a disclosure form that said "I agree to rent the plastic bins" or something to that effect, which we hadn't noticed. WE NEVER SIGNED ANYTHING. When they arrived to do the work, they brought numerous supplies including the bins. We didn't put together that those bins were for storing our belongings and that we would be charged until afterwards when every single possession we owned was placed in them! Our bill was $300 more than what we had expected because of this. We were very frustrated to learn this, so when we expressed our frustration, they were extremely rude and instead of admitting that they hadn't gotten our okay for this, they offered to send employees to empty all of the bins and place in bags. What a waste of our time and theirs! They even came again to our home and were so incredibly rude I had to open the door and ask them to leave. They berated me and insisted that I should have been watching more carefully when they brought supplies in. We have finally convinced them to leave the bins for 6 weeks during the treatment at no cost. But we must return the bins IMMEDIATELY after 6 weeks, which happens to be Thanksgiving. But they need those d*** plastic bins! Since typically older people or those with disabilities are the ones who use this service for dealing with bed bugs, I can only imagine how MT sneaks in their bin rental fees (which are only for 4 weeks, by the way! We would have to pay more for the 6 week treatments--standard length of treatment). EXTREMELY UNPROFESSIONAL. During an already stressful time, they did the opposite of providing "quality care" and instead made me waste more time dealing with them and their additional fees and charges. WE HIGHLY RECOMMEND YOU USE ANOTHER COMPANY!
Description of Work: We hired them to assist with preparations before our extermination for bedbugs. Much preparation is needed in advance--everything must be wiped down and cleaned and bagged or sealed for 6 weeks.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,100
Response from MT Quality Care Corporation
Firstly, my best regards to the member with regards to her condition in her apartment. Below is a copy of a response that was sent to the member on October 10, 2012, upon reviewing her concerns. As Director of Client Services for MT Quality Care Corp., I bring to this corporation over 12 years of customer services experience. I understand the member's concern but the complaint bears misinformation. I visited the member's apartment a few days after the crew performed "a thorough," service ( in the words of the member, via email). MT Quality Care Corp is a professional entity and strive to resolve all customers complaints in an expeditious, fair and understanding manner. The issue with this service stems from the fact that, (1) She was not present when I conducted the survey. Her husband was the person present. (2) She failed to review the three documents that were sent via email prior to the confirmation of the scheduled appointment; two of which disclosures the details about the rental of the bins. Being a professional and quality service entity, the decision was made by me within 24 hours of receipt of her complaint to refund the full rental fee for the bins to her credit card (approx. $300). Additionally, there was no charge assessed for the additional 2-3 weeks that Chistena will use these plastic bins (from October 9th to November 26th). In essence, the plastic bins were given to the member for free, since MT Quality Care workers neglected to collected the company's disclosure form which FULLY discloses the details regarding the bins rental. Additionally, in an attempt to resolve the complaint and in good faith, MT Quality Care Corp. decided to allow her to utilize the bins at no charge for approximately 7 weeks. I am also compelled to state that we do not operate our entity with the intent to deceive any customer and as such, ALL customers are provided with a written proposal and the company disclosure form, both of which disclosure the details regarding the rents of the bins. Additionally, as noted below in the email transcript, I visited the member's apartment to survey the apartment and to personally address her complaint. I presented as I did by telephone, that MT Quality Care is not deceptive but a human error occurred with communication and that our company had extended the best course of action to resolve the issue; a refund and extension for the use of the bin. She was reminded by me that I explained to her prior to my visit that an error occurred and I assume full responsibility but did not appreciate the insults she was expressing regarding the company. There no belligerent mannerism exhibited by me during any communication to this customer. Please note that a few days prior to the scheduled appointment, the day I conducted the survey, I did explain to the member's husband about the bin rental. Additionally, when she arrived home the evening of the appointment, she instructed the worker who was still in the apartment completing the tasks where they should store certain household items in the bins. Likewise, the same evening I took my time to explain ALL the final charges to her, inquired if she had any inquiries and/or had any questions before the final invoice was processed. To the latter inquiry, she acknowledged her understanding and agreement and provided me with the okay to process the final bill. PLEASE SEE BELOW THE CUT AND PASTE OF EMAIL CONVERSATION BETWEEN HER AND ME. ----------------------------- Thank you for your response. To reiterate what I said on the phone: Yes, the job was done satisfactorily, as best we can tell, by your employees, but I am not satisfied with your company or misleading charges. I will reply to your points: 1. It's strange the photos did not appear in the attachment. I just forwarded you the 3 photos via email. Let me know if you don't receive them. 2. I spoke with my husband who did not sign any documents yesterday. While we did receive the disclosure forms via email, we did not sign off on the use of bins. In fact, we have not signed any documents whatsoever. We appreciate that you will refund the cost of the bins and let us use them for 4 weeks; however, as I'm sure you are aware, most treatments require your belongings remain bagged/packaged for at least 6 weeks. That is Metro Pest's requirement. So we will not be able to remove everything from the bins until we have been giving the okay from Metro to unpack our belongings. We are not able to unpack everything to repack it. If you would like to send your employees (without us paying for their time) after a month to remove the belongings from their bins and repack it if you need the bins, assuming this is okay with Metro Pest. 3. I do not have any concerns about the amount of time that we're paying for. My only concern with timing is when you chose to speak with me about the bins and our costs. After a long day, I found it hard to discuss the costs of everything with you given that I had just walked through the door (we went to a restaurant for dinner as there was no place for us to be in the apartment while the workers were there). I spoke with my husband following our evening conversation to confirm what had happened in terms of bins. He told me he had not agreed to rent any bins, and while you had mentioned it, he had not given his approval. I hope this addresses all of your points. Let me know if you have any questions. (Member's Name) It is my intent to clarify a misunderstanding and wish the best for the member in dealing with the issue that our company provided service for. On Wed, Oct 10, 2012 at 12:46 PM, MT Quality Care Corporation wrote: Hi (Members); This is to summarize our conversation earlier this morning regarding your concerns below. Before, I do so, please note that MT Quality Care Corp. values its customers and make all attempts to complete all job in an excellent manner. As you noted in your email below, the job was done satisfactorily, "The workers were friendly and overall thorough, which we appreciate very much." 1. Your concern: "We had our apartment repainted in August by our contractor and we will now have to have the hallway and entry redone as it looks awful. I am attaching some photos here." Response: As we discussed, Marcus and/or me will return to the apartment, as agreed, this Friday about 7pm. Please note there were no photos attached to the email. 2.Your Concern: Bins rental/proposals and disclosure forms: Response: As we discussed as well, the bin rental details are outlined and highlighted in gray at the bottom of the proposal. Additionally, the disclosure regarding the bin rental is also disclosed in the last sentence of MT Quality Care Corp. disclosure form. Both of these documents were attached to the email with the confirmation for the appointment. Additionally, this is an item that was discussed by me during the survey of your apartment. To resolve this misunderstanding, please note that I have offered to refund the full amount for the bins. Additionally, you will be allowed to keep the bins for up to 30 days (on or about 11/9/12). Please expect an email or call from me when the bins will be picked up or you can call if you unpack them before than. 3. The time- 10.5 hours Response: The edited and final proposal sent to you and that was agreed upon, states the estimated hours was 8-10 hours. The job was thoroughly completed in 10.5 hours. Last evening, please take note that I discussed the rental cost for the bins with you in details, prior to finalizing the bill. Sorry for the misunderstanding regarding the bins. MT Quality Care Corp appreciates you as a customer and values your feedback regarding the thorough work our team performed in your apartment. Please do not hesitate to outreach to me directly if you have any additional concerns. Thia Gardner MT Quality Care Corp. Director of Client Services (917) 528 7664 On Wed, Oct 10, 2012 at 9:15 AM, the member wrote: Dear Thia, I am cleaning the floors today before the exterminators arrive. In the daylight the nicks and marks look worse than I realized. We had our apartment repainted in August by our contractor and we will now have to have the hallway and entry redone as it looks awful. I am attaching some photos here. The workers were friendly and overall thorough, which we appreciate very much. We would request some money be refunded given that we are not 100% satisfied. Furthermore, I spoke with my husband as I was confused if he had agreed to bin rental during your correspondence. He said he had not. If you will review the estimate you will see that bin rentals are under recommendations--not something either of us agreed to verbally or via email. The bin rental has raised our price to more than what we understood it to be. We expected to pay around $1,000 and we have been charged 50% more than our estimate. We both feel frustrated by this as we were counting on you to help make this experience easier for us. We now feel like we were taken advantage of. We also had just arrived home after the work took longer than expected--I didn't have time to process everything you were telling me in terms of cost. We also still would like a copy of the final invoice. Please let us know how you plan to proceed Thank you, (Member's Name) -- -- -- Company's disclosure form prior to the start of ALL scheduled appointment.

    Contact information

    244 Fifth Avenue Suite M 200, New York, NY 10001

    www.mtqualitycarenyc.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home and Garage Organization,
    House Cleaning,
    Pest Control

    FAQ

    MT Quality Care Corporation is currently rated 2 overall out of 5.

    Sunday: 9:00 AM - 5:00 PM

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 9:00 AM - 5:00 PM

    MT Quality Care Corporation accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, MT Quality Care Corporation offers free project estimates.
    Yes, MT Quality Care Corporation offers eco-friendly accreditations.
    No, MT Quality Care Corporation does not offer a senior discount.
    No, MT Quality Care Corporation does not offer emergency services.
    No, MT Quality Care Corporation does not offer warranties.
    MT Quality Care Corporation offers the following services: Pre & Post Bed Bug Treatment & Janitorial Services. Housecleaning, Organization - Home & Garage Pest Control/Exterminating.
    MT Quality Quality Care Corp does not provide Exterminating services

    Contact information

    244 Fifth Avenue Suite M 200, New York, NY 10001

    www.mtqualitycarenyc.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM