KAPNAG HEATING & PLUMBING CORP

This was a sophisticated layout, which I had explained to the owner, Brett Neuhauser. He came to the apartment to check that I had all the components needed for the installation, which included 3 body sprays that were to operate independently, allowing use of either the top two sprays or the bottom spray. This was allegedly done and the marble contractor sheetrocked and installed the marble over the plumbing work. When the second employee came to install the trim over the marble, he discovered that the first employee had incorrectly positioned the diverter and bottom body spray. Needless to say, several feet of the wall had to be demolished, making a mess of my newly installed floor and I had to go out and try to match up replacement marble. After the piping was corrected and the wall replaced, at a cost to me of nearly $1000, the third employee who came to install the trim told me that the first two employees had made a mistake by neglecting to install the fixture which would have allowed the body sprays to operate independently of each other. After he left, I discovered that the tub did not drain properly and they did attempt to return. However, when my building discovered a problem with his liability insurance and requested that a copy be faxed over, the plumber left and refused to return. When I called to complain, he left me a text message telling me to go to h***. On a positive note, his office person, Ann, was very nice.

Their service was very good. I had very minor things but I couldn't tell. I needed the diagnosis and I needed the fix. I've used them twice and they've been good. I haven't had them enough to be able to say that they can do all this complicated stuff but they did know what they were doing. So far so good and I would use them again. The other thing is that it's not, we'll fit you in in a month, it's I don't know if we have time today, how's tomorrow. Because they seem to employ a number of people. I don't think they are huge companies but they are not just 1 guy and his wife on the phone.

The first plumber sent by the owner of Kapnag Plumbing came on schedule and installed the rough plumbing. After he finished, the marble people tiled the wall and Kapnag's second plumber came to install the trim. Unfortunately, he was unable to do so. He discovered that his predecessor had installed the bottom body spray on the outside of the tub with the volume control in the middle where the body spray should have been and told me that I had to have the newly tiled wall ripped out in order for him to correct the situation. After the wall was ripped out, I had a hard time getting the owner to schedule the second plumber to return to correct the piping. He told me that he did not want to finish the job and that I should get another plumber! However, I kept at it and the second plumber was finally permitted to come to reroute the pipes. The was was retiled immediately. However, I was unable to move in for over 6 weeks until the owner relented and sent another plumber to install the trim fittings. When the fittings were completed, it turned out that the work was still not done correctly. I discovered that the body sprays operated only as a group and could not be used independently. The only way to remedy this is to rip out the wall all over again. To add fuel to the fire, when the plumber finished, the tub did not even drain. At this point, the owner refuses to send out a plumber to snake it out. His response to my request for service? A text message to "go to h***".