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GRACIOUS HOME

Appliance Repair - Small, Heating and Air Conditioning, Window Treatments,

Reviews

4.610 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
10%
1
10%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.9
Showing 1-10 of 10 reviews

Michael R.
07/2013
1.0
heating & air conditioning/hvac, plumbing
  + 0 more
Our old air conditioner had died and we went to Gracious Home on 7-7 to purchase another. We were shown appropriate make and model and were told that we would be called the next day - 7-8 - to arrange an appointment to have the window measured: we were told as well it would take 2 weeks for the new unit to be installed. We were not called back on 7-8 and so we contacted another provider who sold us and installed the same unit on 7-10. On 7-11 Gracious Home called: a voice on the phone said "Gracious Home - appointment for measurement." I was uncertain about this and said "What?" The same statement was repeated. I said "Sorry but since you hadn't responded when you said you would I contacted another company and they did the job already." The response was "OK' and the line clicked off. Not punctual, not polite...seemed more like "Ungracious Home."
Description of Work: We were in need of a new air conditioner. The provider showed us a model we wanted to buy, took all our information and said they would call us the next day.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Jeff K.
04/2010
5.0
sharpening
  + -1 more
I was satisfied with their service.
Description of Work: They sharpened knives.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LILIANE A.
08/2008
5.0
small appliance repair
  + -1 more
2 Gentleman spent about 30 minutes fixing it and didn't charge me a thing. In general, they are a little high on price, but you get what you pay for. For someone needing reliable and reputable help, this is where I go.
Description of Work: They fixed my small hand fan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GWYNDOLYN H.
07/2007
5.0
plumbing
  + -1 more
I was pleased with the service. They were on time and friendly and did a great job.
Description of Work: I had them come and install a new spicket in the kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

DR ROBERT S.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
It was $300 for the installation though.
Description of Work: They installed our window a/c very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

REMY F.
06/2006
5.0
window treatments
  + -1 more
They were extremely knowledgeable about product. They are more than just order takers, they are designers. High service orientation. They are even open during the weekend which is nice. It is also a complete service from start to finish. They have follow throughs and you can request the same provider for each step. They actually had more of an individual tailoring for an individual.
Description of Work: We bought window treatments, bath and kitchen furniture/fixtures, and lighting.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34,000

02/2006
2.0
window treatments
  + -1 more
I THINK THE CONSULTATION DID NOT GO WELL. I NEEDED BLACKOUT DRAPES, NOT BLINDS, LIKE THE ONES SOLD TO ME. I HAVE HAD TO HAVE ONE SET OF DRAPES SENT BACK SIX TIMES BECAUSE THEY DO NOT FIT. ALL OF THIS HAS TAKEN TWO YEARS AND IS STILL GOING ON.
Description of Work: I BOUGHT DRAPES AND BLINDS FOR TWENTY WINDOWS AND HAD THEM INSTALLED.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$10,000

02/2006
5.0
small appliance repair
  + -1 more
THEY ARE 100% FIRST RATE. THEY TEST EVERYTHING THEY SELL TO MAKE SURE IT WORKS. THEY HAVE ALL TYPES OF PRODUCTS FOR THE HOME THAT I CANNOT FIND ANYWHERE ELSE AND I LOVE ALL THE SERVICES THEY PROVIDE. THEY ALWAYS DO A GREAT JOB.
Description of Work: THEY PICKED UP MY VACUUM CLEANER AND TOOK IT TO REPLACE THE PLUG-IN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

02/2006
5.0
small appliance repair
  + -1 more
THEY WERE VERY GOOD. THEIR PRICE WAS VERY CHEAP. I HAVE HAD NO FURTHER PROBLEMS WITH MY VACUUM CLEANER. THEY WERE VERY COURTEOUS TO ME WHILE I WAS WAITING FOR MY VACUUM CLEANER TO GET FIXED.
Description of Work: THEY PUT A NEW PLUG ON THE END OF MY CORD TO MY VACUUM CLEANER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

01/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY WERE THE MOST RELIABLE PEOPLE THAT WE HAVE RUN INTO. THEY DO EVERYTHING FOR THE CUSTOMER, AND THEIR QUALITY OF CUSTOMER SERVICE IS BETTER THAN ANYONE ELSE WE HAVE USED. THE QUALITY OF INSTALLATION WAS GOOD.
Description of Work: IT WAS AN AIR CONDITIONING INSTALLATION.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

    Contact information

    1220 3RD AVE, New York, NY 10021

    www.gracioushome.com

    Service hours

    Sunday:
    10:00 AM - 6:00 AM
    Monday:
    8:00 AM - 7:00 AM
    Tuesday:
    8:00 AM - 7:00 AM
    Wednesday:
    8:00 AM - 7:00 AM
    Thursday:
    8:00 AM - 7:00 AM
    Friday:
    8:00 AM - 7:00 AM
    Saturday:
    8:00 AM - 7:00 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair - Small,
    Heating and Air Conditioning,
    Window Treatments,
    Plumbing,
    Knife sharpening,
    Homebuilders

    FAQ

    GRACIOUS HOME is currently rated 4.6 overall out of 5.

    Sunday: 10:00 AM - 6:00 AM

    Monday: 8:00 AM - 7:00 AM

    Tuesday: 8:00 AM - 7:00 AM

    Wednesday: 8:00 AM - 7:00 AM

    Thursday: 8:00 AM - 7:00 AM

    Friday: 8:00 AM - 7:00 AM

    Saturday: 8:00 AM - 7:00 AM

    No, GRACIOUS HOME does not offer free project estimates.
    No, GRACIOUS HOME does not offer eco-friendly accreditations.
    No, GRACIOUS HOME does not offer a senior discount.
    No, GRACIOUS HOME does not offer emergency services.
    No, GRACIOUS HOME does not offer warranties.

    Contact information

    1220 3RD AVE, New York, NY 10021

    www.gracioushome.com

    Service hours

    Sunday:
    10:00 AM - 6:00 AM
    Monday:
    8:00 AM - 7:00 AM
    Tuesday:
    8:00 AM - 7:00 AM
    Wednesday:
    8:00 AM - 7:00 AM
    Thursday:
    8:00 AM - 7:00 AM
    Friday:
    8:00 AM - 7:00 AM
    Saturday:
    8:00 AM - 7:00 AM