Contemporary Design - Home Improvement

After calling the company, a person by the name of Kingdon Knowles came to assess the work. He estimated the work at around $200 and he said that he would come at a given time on a given day. He did not. I called him and he was very angry, stating "things cannot be done when you want to, but when I can, and I still have to get the tiles (two run-of-the-mill white tiles.) I was taken aback and he then mellowed and he said he would come that same day (the tiles suddenly materialized?) He made the repairs in around 30 minutes. When I asked him how much would it be, he said "$ 400 and cash." Since I was in no position to discuss his out-of-the-blue fee, I barely asked him if I could give him a check since I had to present the expense to my home insurance and to the board of the coop. His answer was "I take only cash." I did give him a check for $400 where I wrote "To Cash." The check could not be presented to the insurance company or the board of the coop. The matter was worse since he left without giving me a bill because, as he added "if I give you one, then is not cash." Mr. Knowles just hit me with an outrageous fee after he finished the work, on which I was counting on paying $200, if that, and then stating he would only take cash (something he never mentioned before starting the job) and then leave without giving me a bill for what I paid for the repairs. I am retired and I can barely afford the $4000 he charged me for two tiles and 30 minutes of work and then being unable to get my insurance and/or the board to reimburse me. Mr Knowles is a bully, and I am ashamed I allowed him to bully me. My only recourse is to never call him again, even though the job he did was adequate.

I felt that it was too expensive to replace only three tiles.