I was not totally happy with the results. I feel like they gave me one of their younger, less experienced service technicians. He did not fix the problem that I called about. He suggested an upgrade for the new Windows Vista program. He was also one hour late to the appointment. I would probably use this company again, but I would call first and tell them why I was not happy the first time and ask them to send someone with more experience. They guy who did the work was very pleasant, but he was just young and could not fix the problem.
Description of Work: My computer would not shut down properly, and I kept getting error messages. I had them come to my house to try to fix the problem. He did some cleaning up and ran a program to check everything on the computer. The program took a few hours to run. He did not want to have to charge me for the time that it was running, so he left and then came back. He could not find anything wrong with the computer.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0
Yes, I recommend this pro
$135
02/2006
5.0
computer repair
+ -1 more
DID EXCELLENT WORK IN RECOVERING MY FILES AND THIS ONLY TOOK THEM ABOUT AN HOUR TO COMPETE WHAT NEEDED TO BE DONE. LIKE THE WAY HE CAME OUT ON HIS SCHEDULE TIME.
Description of Work: RECOVERED SOME MISSING FILES FOR ME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
RICHARD S.
01/2006
4.0
computer repair
+ -1 more
WE WERE NOT SATISFIED WITH THEM. THEY WERE NOT VERY PROFESSIONAL. THEY CHARGED BY THE HOUR. THEY DID NOT FIX THE PROBLEM SO WE HAD TO BUY ANOTHER COMPUTER.
Description of Work: THEY TRIED TO REPAIR THE COMPUTER.
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Service Categories
Computer Repair
FAQ
COMPUTER GUYS is currently rated 4.3 overall out of 5.
No, COMPUTER GUYS does not offer free project estimates.
No, COMPUTER GUYS does not offer eco-friendly accreditations.
No, COMPUTER GUYS does not offer a senior discount.
No, COMPUTER GUYS does not offer emergency services.