Cardinal Sales Inc

Horrible. Cardinal Kitchen is terrible. Incredibly bad - hard to deal with - took 13 FULL MONTHS to put a galley kitchen where our galley kitchen was. Installed a leaking (and non-taped) new sink, electrical outlets that did not work, warped cabinet doors. Creepy workers that went into closed off bedroom areas. IMHO their 58th St. showroom is a sham - and no way this cast of clowns now at Cardinal Kitchen (aka Cardinal Sales) could build that. Stay away!

This project should have been completed in no longer than 6 months, but took well over a year. Cardinal ordered the wrong cabinets and then claimed it was our mistake. Ordering the correct cabinets significantly delayed the project. The rest of the project took several months and required very close monitoring by me. The end product was very nice and the dollar price was reasonable, but there was a significant cost in frustration and time on my part. I would think twice before ever using them again.

So far, everything has gone according to plan. The job began on schedule on Tuesday, September 3rd. One of the advantages of working with Cardinal is that, in addition to all design work, they also act as contractor. Their crews and/or sub-contractors have shown up on time every day and worked full days. Their sub-contractors are first rate. We had an excellent plumber and electrician, and our tile installer - it took the better part of two weeks to install the tile, as it was a bit complicated - was outstanding. We expect the job to be substantially complete within the next two weeks, slightly ahead of schedule as stated in our contract. I would also like to compliment everyone with whom I've come into contact at Cardinal. From Bill Tuorto Sr., to Rocco, to Ron Balsamo (our project manager), they are all professional, responsible and available. As already mentioned, the people they work with are the same. In closing, I am frankly surprised to see some of the negative reviews posted here. I have now had 2 separate experiences with Cardinal 3 years apart and I have not once been disappointed. I would highly recommend them without reservation for any kitchen and/or bathroom project.

The company was very responsive with ideas and help in the planning, although I knew what I wanted. It took far longer than I anticipated, but some of this was because there were many days that my building would not let the workers in. They were always responsive to my phone calls. The workmanship was beautiful.

The sales division was very good. We felt they would do a good job and treat us fairly. However the work was very poor.They did not order the supplies they needed to do the work even though they had 2 months between our signing their contract and the start date of the work. The work was disorganized, sloppy and very sporadic. Often there were no workers on the job . Sometimes or one or two men would show up ,put in a few nails and leave shortly after arriving. They ignored our repeated requests to work on the apt , disregarded their contract with us and our co op board and risked a shut down of our work by the board. The experience was extremely unpleasant and we are not novices at home construction and apartment remodeling, having previously built two summer homes and completely renovated a 3000 sq. foot apartment.

They were very friendly and yes'd us about everything until we signed and they were in. They charged top dollar for doors and molding and gave us garbage. the doors started splitting after 1 year, the "carpenter" left large gaps behind the (very poor quality) molding and then filled it with plaster resulting in unsightly cracking behind the molding. Every time the construction crew made a mistake (and they made a lot) I'd point it out to the owner/manager that there seemed to be a communication problem ...he'd imply that I forgot or changed my mind. He refused to accept that his son wasn't doing his job...even when I had emailed correspondence between us as confirmation! All the mistakes resulted in lost money on their part apparently and that's when they started using poor quality materials and workers. It felt as if we were being made to pay for their lack of expertise and integrity. Both sinks fell out (!) within 2 years. The mirror on the medicine cabinet started to separate almost immediately. Their painter charged a fortune, but forgot to prime--the doors and molding is such a poor quality it cannot be stripped, so all of it has to be removed. Although they gave my building licenses for the "master electrician and plumber" they were supposed to be using , they actually sent unqualified workers instead. At least 2 of the outlets that worked prior to the renovation did not work after--the toilet never flushed properly. Every step of the way , I'd point out the latest problem & they'd laugh and say not to worry..."that seam in the molding won't show when the painter sands it and paints it" or "that issue with the toilet will be fixed when the "master plumber" adjusts it...etc, etc. They didn't cover anything to protect it when working and got plaster, sawdust etc on all new appliances (resulting in my new stainless sink to be sanded) I could go on, but you probably get the picture. The job was supposed to take 3 months. After aprox 6 months they started sending 1 unqualified worker about once a week...in other words, they stopped working. I spoke to the owner, the co-workers, the man I contracted with to no avail. Sal Tuoro, Ron Balsamo and Bill Tuoro just continued to give me lip service.They had made so many mistakes and done such bad work that after a year of excuses for the 3 month job they projected) stopped showing up. (Which actually turned out to be a blessing in disguise because every time they fixed one thing they'd damage another --by standing on a new, unprotected toilet seat with debris covered work boots to reach the light for example.) It was my first renovation and although I requested references which all said wonderful things, I've since entertained the notion that these "references" may have been friends of theirs(?)...I can see no other explanation. I met someone after the fact who had an equally awful experience with them prior to my renovation. He said the company had changed hands around the time I did my work, so maybe that explains why my references were worthless...I don't know and I don't care. I'm just glad that I've finally saved enough money to fix all the damage they did. I was devastated-financially and emotionally. I'm more experienced and wiser now. BEWARE of these people-Since my experience I've learned of others who've had walls fall down, sinks fall out and other quality problems with this company.

Will complete shortly

CARDINAL WAS GREAT IN THE BEGINNING BUT COMPLETELY UNPROFESSIONAL ONCE THEY BEGAN WORK. THEY DID NOT FOLLOW ANY OF THE RENDERINGS WE HAD DONE. THEY WOULD EXECUTE DESIGN DECISIONS AND CHANGES WITHOUT EVEN ASKING. THEY DID ALWAYS COME BACK TO FIX OUR PROBLEMS THOUGH. THEIR MEN DID NOT TREAT OUR PARK AVE APARTMENT WELL. SLAMMING DOORS, COFFEE SPILLS, NOT COVERING ALL FURNITURE FROM DUST, ETC. I WOULD NOT USE THEM AGAIN. THE MAIN CONTRACTOR WAS VERY HELPFUL IN THE BEGINNING (TO SELL THE JOB) BUT ONCE THE JOB PROGRESSED, HE WAS HARD TO GET A HOLD OF AND WHEN CONCERNS WERE BROUGHT UP, HE BASICALLY TOLD US OUR JOB WAS TOO SMALL FOR THEM TO SPEND QUALITY TIME ON.

THE SALESMAN LIED AND WAS MENTALLY HANDICAPPED. THE CREW THAT PUT DOWN THE FLOORS WAS VERY GOOD. THEY HAD A GOOD SUPERVISOR BY THE NAME OF LOU. THEY WERE VERY PROFESSIONAL.

THE EXPERIENCE WAS GREAT. THE EMPLOYEES AT THE COMPANY WERE VERY PROFESSIONAL. THEY FOLLOWED ALL THE REGULATIONS GOVERNING KITCHEN AND BATHROOM REMODELING. THEY WERE VERY NICE WHILE IN OUR HOME.

THIS COMPANY WAS INCOMPETENT. THEY MEASURED WRONG, DIDN'T BRING THE CORRECT TOOLS AND TOOK LONGER TO COMPLETE THAN SPECIFIED. THEY DIDN'T RETURN PHONE CALLS AND SOME DAYS, DIDN'T SHOW UP. WE NEEDED A LAWYER FOR THEM TO COMPLETE A COMPROMISED JOB.

CARDINAL KITCHENS AND BATHS ARE AMAZING. IF YOU NEED YOUR KITCHEN AND BATH REMODELED CALL CARDINAL KITCHENS AND BATHS. THEY ARE WONDERFUL. THEY DID AN OUTSTANDING JOB ON MY HOME AND I WOULD HIGHLY RECOMMEND THEM.

THEY WERE VERY COOPERATIVE. I WISH THEY WOULD HAVE HAD A BETTER SELECTION OF THINGS THAT I COULD HAVE CHOOSEN FROM, BUT IT WASN'T TOO BAD. THEY DID AN EXCELLENT JOB AND EVERYTHING LOOKS GREAT.

THEY ARE A GOOD COMPANY. UNFORTUNATELY, THEY NEEDED A LOT OF HAND HOLDING. THE PRICE WAS FAIRLY REASONABLE FOR THE QUALITY OF WORK THAT THEY DID. THEY WERE REALLY PROFESSIONAL WHILE IN OUR HOME.

THEY WERE VERY PUNCTUAL, KNOWLEDGEABLE AND FRIENDLY. THEY CARED VERY MUCH ABOUT THE QUALITY OF THEIR WORK. THEY STOOD BEHIND THEIR WORK AND WANTED TO MAKE SURE I WAS HAPPY WITH THE FINISHED PRODUCT.

I DON'T HAVE ANY COMPLAINTS ABOUT THE END RESULTS. I JUST THOUGHT I WOULD BE GETTING A HIGHER LEVEL OF WORKMANSHIP. THE JOB TOOK LONGER BECAUSE OF THE MISTAKES THEY HAD MADE. THERE WAS NO OVERSIGHT OF WHAT WAS GOING ON.