BELLA TILE CO INC

Once the order was placed and they were paid, the customer service disappeared. They were supposed to call me when my tile was delivered (5-7 business days). I had to call the store and get put on hold repeatedly while they looked up whether my order had come in. Somehow, they couldn't find my order by last name. It was in their system by my first name. I wanted to pick up the tile myself, rather than have it delivered. Their warehouse, where you have to come to pick up the tile, closes at 4:30pm. I couldn't get out of work by that time, so they offered to move the tile to their showroom, which closes at 6pm, and I could make it in time for that. Then I received two phone calls from the warehouse complaining about the weight of the tile, and from two different people I was told the boxes weighed either 30 or 70 lbs each, depending on who was telling the story. The so-called manager of the store, who was over-the-top friendly and helpful when she was helping me place my order, told me over the phone that I had an attitude and was giving her difficulty. She interrupted every sentence I spoke to tell me how rude I was and raised her voice more than once. She told me the tile weighs over 900 pounds. I actually had to suggest to her and to the workers that instead of lifting 900 pounds at one time, they put three boxes at a time on a hand truck and wheel it around the corner from the warehouse to the showroom - quite simple. This would be 5 trips in all. I'm picking up the tile tomorrow but had to put this review in immediately. Hopefully the tile isn't in pieces. I would never deal with these people again regardless of price or quality.

I THINK THEY DID GREAT. THEY DID WHAT THEY WERE SUPPOSED TO DO AND THEY DID IT QUICKLY. THE FLOOR LOOKS GREAT AND WE HAVE NOT HAD ANY PROBLEMS WITH THE TILE SINCE.