About us
Business highlights
14 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Emergency Services
YesAccepted payment methods
Reviews
4.511 Reviews
Showing 1-11 of 11 reviews
Howard K.
06/2014
plumbing
+ -1 moreunknown
Description of Work: They did an excellent job of TRYING to find the leak in my pool. Unfortunately, they could not find it and they refunded my money. I eventually called a pool company who dug up the ground and found the leak. Nevertheless, I would call them again if I had another leak.
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Yes, I recommend this pro
Nahid M.
02/2014
plumbing
+ -1 moreNow I can deal with it properly.
Description of Work: They took infrared pictures of an area where I have been leaks for many years, helping me determine the cause and source of the leak.
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Yes, I recommend this pro
$350
M C.
01/2014
plumbing
+ -1 moreWe received a report stating that they could not pinpoint the source of the leak. Complete waste of money.
Description of Work: They came in, shot some photos with a fancy camera and left within 20 minutes.
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$475
Response from American Leak Detection of NYC & Long Island
jennyrose L.
01/2014
plumbing
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
WILLA K.
09/2013
plumbing
+ -1 moreThe company responded quickly to my call. Two young men appeared on the scheduled date, one in training, to assess the problem. Using a special tool, they could look into the structure and found various points where water was entering the house, explained how it was traveling through the walls, and showed us the damaged areas that needed to be closed up. My contractor, who had built much of the house, had been unable, in numerous attempts, to locate these areas. The company followed up with a report, with photos, and recommendations. My contractor followed the report, and made numerous corrections. At present, after 2 months, we have had no more leaks. We will have to see what happens in the months to come, to see if the problem has been solved. My only complaint with this company is the problem of communication. I carefully emphasized, when I called them, that they would be coming to my summer home in Montauk, which was a 3 hour drive from where I lived year-round in NYC and I would be driving this distance on the day of their visit, to meet them at the house. When they did not arrive on time in Montauk, I called their offices and eventually the call was returned. Apparently, the 2 service men had been delayed in traffic, and instead of calling me at Montauk,, they repeatedly attempted to call me at my NYC phone number! A silly mistake, but it did cause some aggravation.
Description of Work: located entry point of water leak from exterior of house into interior.
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Yes, I recommend this pro
$515.97
Christopher K.
07/2013
pool cleaners
+ -1 moreThey were good. They didn't have to actually come out but they were able to walk me through, what I needed to do over the phone. They were extremely helpful. They were very knowledgeable. The guy didn't try to say that he had to come out to give an estimate. I was able to resolve the problem based on the information that they gave me and they didn't even charge me. They were awesome.
Description of Work: American Leak Detection of NYC & Long Island helped me to find a leak in my pool.
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Yes, I recommend this pro
Amy G.
04/2013
plumbing
+ -1 moreI had a leak somewhere in the slab of my home and my plumber wanted to start digging 2 holes in each room and bypass the system in in order to see if the leak was in that specific area and if it wasnt he would go on to the next room. After doing this in my kitchen and failing to find the leak I knew there had to me a better way. I called American Leak and was told they can come the next day and find the leak no problem. I assumed I wouldnt get a price till they saw how much time was involved but that wasnt the case. I was told $375 plus $60 travel. The next morning a friendly guy was at my door exactly on time and went right to work with his and quot;ghost busterand quot; equipment. He put an x at the spot and said and quot;your leak is thereand quot;. Few hours later my plumber came dug up the x and sure enough the leak was there! Thank you for saving me the headache of having holes dug up all over my home and being honest and reasonably priced. I hope never to have a leak again but if I do, they will be my first call!
Description of Work: Heating system had a leak in one of the pipes under the slab of my house. American Leak came in with high tech equipment to find the leak without breaking any floors.
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Yes, I recommend this pro
$450
Leonard G.
01/2013
plumbing
+ -1 moreMy water bill increased 8x in a year. I have a three-family house, and did an extensive study of my water usage when I got an $1,100 bill for three months' usage of water and sewer from New York City's Department of Environmental Protection. My previous year's bill for the same period was about $300. I called American Leak Detection on Monday, January 28 and they came in the next day. Jerrod, who is one of the co-owners of the franchise, arrived on time and presented as thoroughly professional and knowledgeable. By isolating the water meter he was able to eliminate it as the source of the problem. He then went into the bathrooms and kitchens for all three apartments using specialized instruments for reading the activity of water in the plumbing systems. He discovered major, and SILENT, problems with two toilets which are the obvious causes of the problem. I have every confidence that EVERY possible source of leak was tested and that the replacement of two toilets at cost of about $300 will make the utility bill come back to earth in the next period.
Description of Work: Searched my three-family house for any and all sources of leaking water. Discovered the source.
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Yes, I recommend this pro
$400
iris R.
10/2012
They did a great job finding the leak. They were excellent. They were professional and on time.
Description of Work: They found a leak that I could not.
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Yes, I recommend this pro
Al C.
08/2012
pool cleaners
+ -1 moreTook several attempts to find the leak but finally found in the liner of pool using special equipment. Both Jarod and Travis are professional and honest--a true sign of integrity which is what is often lacking today in the business place. I highly recommend them as they will be diligent and find the problem....
Description of Work: Leak detection and repair of in-ground pool.
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Yes, I recommend this pro
$300
Anne D.
07/2012
plumbing, pool cleaners
+ 0 moreI called the number I found for them on the internet. (Don't be put off by the fact that their phones are frequently tended by an answering service. It's a new business run by two talented young guys and one mother and there isn't exactly a lot of secretarial staff.) Once we agreed upon a date, they arrived on time on the dot. They are so conscientious that they put disposable booties over their shoes before entering the house, which seemed a little over the top but better than the mess some make. They examined the water-stained walls, and went into the attic with flashlights and tools including a moisture detector and an infrared camera. They found a very small area under the roof that had elevated moisture in it, and examined the area below it. They found that water from that area would likely drip onto a metal pan and then be distributed to the walls underneath in the pattern that was evident. Then they went up on the roof to the corresponding area. In spite of the fact that there was a hornet's nest up there, they examined the area and took photos and brought them down to me to show me the likely explanation. They recommended a particular repair to the area where the roof gable meets the siding, and also a modification to the gutters there. They emailed me a complete report, with the photos, moisture data and infrared pictures and their recommendations. I now have something specific to show to a roofer about fixing this leak. I am completely confident that I am on my way to solving this dang problem once and for all.
Description of Work: Travis and Jerry searched for and found the source of a leak in my house that had been driving me crazy for YEARS. I had water running down interior walls, but the attic above was dry and there was no plumbing in that region. I had had roofers, gutter specialists, chimney specialists and an air conditioning guy come out. Each one said the problem was not in their department (as though that's good enough for a final answer). Travis and Jerry of American Leak Detection in New York came out with infrared cameras, moisture detectors and the mentality of good detectives. They took photos and measurements and gave me a complete detailed report to show to the company who will do the repairs (which in this case will be a roofing company). They are smart and observant. They don't charge you unless they find the source of the leak, that's how confident they are. It's a new franchise, and there is such a need for a business like this. The franchise trains them in the use of a lot of technology to find leaks. In addition, the guys are just plain smart, which goes a long way toward solving a problem. My last house also had an occult leak that drove me crazy until I just gave up and tore off the entire roof and installed a new one at great expense. There are plumbers who will search for a leak in your plumbing, and roofers who will examine your roof but there isn't anyone else who will come in with an open mind about the source of the leak, and carry out experiments to pinpoint it exactly. They said that sometimes they may have to drill a small hole for testing and they came equipped for that, but in my case that wasn't necessary. They are totally worth their fee. I know that they also do quite a bit of business finding leaks in swimming pools and fountains and things like that.
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Yes, I recommend this pro
$350
Contact information
8 W 40th St 19th Floor, New York, NY 10018
www.americanleakdetection.com/ny-new-york-city/residential-serviceService hours
Sunday:
12:00 AM - 11:30 PMMonday:
12:00 AM - 11:30 PMTuesday:
12:00 AM - 11:30 PMWednesday:
12:00 AM - 11:30 PMThursday:
12:00 AM - 11:30 PMFriday:
12:00 AM - 11:30 PMSaturday:
12:00 AM - 11:30 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Pool and Spa Service,
Natural Gas Lines
FAQ
American Leak Detection of NYC & Long Island is currently rated 4.5 overall out of 5.
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
American Leak Detection of NYC & Long Island accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, American Leak Detection of NYC & Long Island does not offer free project estimates.
Yes, American Leak Detection of NYC & Long Island offers eco-friendly accreditations.
No, American Leak Detection of NYC & Long Island does not offer a senior discount.
Yes, American Leak Detection of NYC & Long Island offers emergency services.
No, American Leak Detection of NYC & Long Island does not offer warranties.
American Leak Detection of NYC & Long Island offers the following services: Claims Investigations, Infrared Leak Detection, Inside Walls, Leak Detection, Plumbing Leak, Pool Leak Testing, Slab Leak, Swimming Pool Leak Repair, Swimming Pool, Spa & Fountain Leaks, System Leak Survey
Contact information
8 W 40th St 19th Floor, New York, NY 10018
www.americanleakdetection.com/ny-new-york-city/residential-serviceService hours
Sunday:
12:00 AM - 11:30 PMMonday:
12:00 AM - 11:30 PMTuesday:
12:00 AM - 11:30 PMWednesday:
12:00 AM - 11:30 PMThursday:
12:00 AM - 11:30 PMFriday:
12:00 AM - 11:30 PMSaturday:
12:00 AM - 11:30 PM