Hollenbeck Pest Control

The worst experience ever. I called to make an appointment for a service estimate of bed bug infestation. I was scheduled to have an appointment however I never received a phone call from the service department. I contacted them the day of the service scheduling and received bad news that they do not service my area. I was extremely disappointed due to the fact that my disabled family member was a waiting for the service. When I spoke with Jennifer Concepcion the co-owner of the company I was appalled. Jennifer was unprofessional unsympathetic and extremely unhelpful. As a customer I was given incorrect information from her staff. Jennifer did not try to help me nor did she show any concern for my inconvenience of her Company lack of knowledge. This is my first experience with Hollenbach and certainly my last.

Initial evaluation and two follow up visits resolved the issue. All was covered by initial contract.

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James was amazingly responsive! I didn't expect a call back until the next business day, but he called back within a couple of hours. He made it out the the building the next morning for evaluation and completed the work by late that afternoon. He was reasonably priced. I will definitely use him in the future.