Sears Home Services

Description of Work: Partial bathroom remodel: shower/tub combi changed to walk-in shower

Description of Work: I'm sure this will never get any attention, but we had a repairman come to "diagnose" the problem with the brand new ice maker in our Kenmore Fridge. It was not making ice. The repairman could not find a problem and assured us if it didn't start to work soon, to call back - He definitely told us not to worry there would not be an additional diagnosis charge. After he left, not only could we not get ice, but then the water stopped working. A call back (we were assured by someone on the phone that we would not be charged another diagnosis charge of 119.00 plus tax. Well he came back a week later, finally got the water working and we started getting ice (at a very slow pace). We didn't care as long as it was semi-working. When he left after 1'1/2 hours, we were charged for his time and another $119.00 plus tax for him to diagnose the same problem. When we contacted Sears they pretty much told us "too bad". That is their policy. When I got a follow up from them asking how things went, I tried to give them a 1 star rating and explain what happened. It kept sending me error messages. Guess they don't want the general public to know about their poor policies. Will never call them again and hope to start replacing appliances as they wear out with anything but Kenmore. Have been with Sears for years and was treated so poorly, I don't ever want to deal with them again.

Description of Work: 15 year old fridge was leaking water.

Description of Work: They're replacing an oven in our kitchen.

Description of Work: I have a contract with Sears and I called them out in March to check on my system.

Description of Work: For heating and air conditioning service, I use Sears. I've used them for maintenance.

Description of Work: I used Sears Home Services. They usually come and do maintenance unless there is something wrong.

Description of Work: Very unhappy with Sears. They fixed my washing machine. The bill was 300 dollars and that was with a 20% coupon. It took 11 days for them to come back after the first visit and the part was ordered. The reason was because the first technician had a full schedule. That first tech never came back and they sent another tech. The part arrived in a few days. The machine was fixed in less than 1/2 hour. $300??? 11 days ???? I will never use them again.

Description of Work: Complete kitchen renovation. Included demolition and gutting of original kitchen, installation of new cabinets, countertop, floor, plumbing, etc. All work was done well & very professionally. Cabinets are of good quality for the price, as is the countertop. Of course, job took a little longer than expected/hoped for - as these types of jobs always do - but overall length of time kitchen was completely unusable was not too bad. | |And let me add one more note. I experienced a very serious family emergency literally just as this job began. This diverted my attention from the work, and caused major havoc with my schedule and availability. I give a lot of credit to the job coordinator with Sears who could not have been more understanding and helpful during this time. She kept the work moving as best as possible when I could not be available, and was constantly willing to work with my ever changing schedule. For that reason alone I would highly recommend Sears. Problems are unavoidable with this type of project, it's the ability of the people you're working with to address, & resolve these issues that is most important. Sears excelled in this area in my opinion.

Description of Work: They installed my new garage. They were knowledgeable, friendly, and they took time to explain everything.

Description of Work: Our snow blower was broken. they fixed it

Description of Work: Installed new heat pump and air handler