I had been very happy with their work previously, so when some flashing pulled away from the roof on a third floor dormer, I called them. They said they would come over and look at the problem and give me an estimate. Two weeks later, not having heard a word from them, I called again and left a message asking them to either call with an estimate or tell me that they couldn't do the job so I could move on to get another roofer. Again nothing. This is no way to treat a previously satisfied customer.
Description of Work: None.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Robert W.
10/2007
5.0
gutter cleaning
+ -1 more
These guys were great! Terrific pre and post contact from their office ("they're coming on Friday"; "they're all done, check it when it rains and let us know if there's any problem"; etc.) They came when they said they would, did the work, cleaned up, and everything is A-OK.
Description of Work: Check gutter for blockage. Reroute section of downspout. Repair ice dam that was improperly installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
02/2006
5.0
gutter cleaning
+ -1 more
I HIGHLY RECOMMEND THEM. THE PRICE WAS REASONABLE. THEY SAID THEY WERE GOING TO BE THERE AND WERE NEVER MISSING A DATE THAT THEY SAID THAT WERE GOING TO BE THERE. WE ARE USUALLY NOT HOME WHEN THE SERVICE IS PERFORMED.
Description of Work: GUTTERS WERE CLEANED AND ARE DONE ANNUALLY.
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Service Categories
Gutter Cleaning,
Roofing
FAQ
ROBERT NORRIS is currently rated 4.6 overall out of 5.
No, ROBERT NORRIS does not offer free project estimates.
No, ROBERT NORRIS does not offer eco-friendly accreditations.
No, ROBERT NORRIS does not offer a senior discount.
No, ROBERT NORRIS does not offer emergency services.