A & T Iron Works Inc.

never received quote

I asked the person who said she was the owner, Gessie Tassone, to look at the wrought iron railing at my home. She sent someone who looked it over and never offered any solution, estimate or other assistance. I later found out that she was not the owner because the company had been going through financial and legal problems and was taken over by another person. Nothing was done.

They were recommended by a neighbor who works in the construction industry. The installation looks good and I am happy with the quality. Communication was not as strong as I would have hoped. They were a little unpredictable. A woman in the office would call in the morning to let me know if the crew planned to be there that day. When I requested a particular date, they didn't show up and wound up coming 2 days later, which was less convenient for me. However, when the work was done I was happy with it. 5 or 6 mos. later some rust and blister spots have appeared.

unknown

I told A&T Ironworks the details of a stand we needed in order to install an outdoor memorial plaque and they fulfilled it perfectly. We even wanted the plaque to end up 2 feet off the ground and displayed at a 45 degree angle. Not only did they create the custom piece for us, they even matched the paint to the green wording on the plaque. When they heard it was for a teacher that had passed away, they gave us a discount from the original quote. The only issue was the office staff - they were slow to return calls and sometimes didn't. The guys that actually designed and built the stand were very professional. It was powder-coated to withstand the weather for many year to come. They normally make fences and gates, but were more than willing to make this custom piece for us with a quick 1 week turn-around. I highly recommend them.

The railing was installed on June 7, 2010. This railing was supposed to have a rust proof finish which I paid extra for. Within a month or two after installation, one side of the railing was wobbling. They came to fix it, which entailing removing the railing, cutting the bottom of the support rails down, soldering it back together again, and resetting it back in the stairs. With a few months the rail they repaired, which is set in my bluestone step, started to rust on the rail and on the bluestone. I called on October 25, 2010 to report this, and a man came to look at it and said I would be contacted. By November 1st I had not received a call so I called the office and was told someone would call me back.........no return call was received. I called again on November 3rd and left another message..........no return call was received. I called on November 5th and spoke to West. He said he would have someone call me..........no one called back. I called on November 8th, and Stephanie said an appointment will be set up for someone to come take a look..........no one called back. I called on November 18th and spoke to Stephanie and she said she would talk to West regarding the status and call me back in the afternoon..........no one called back. I called again on November 19th and spoke to Jessie (owner) who said they would come to fix the problem after Thanksgiving and redo the job - including replacing the bluestone step - if needed.......... nobody came or called. The Fall and Winter passed when the weather was severe. I received no call to say when they would be coming, but I patiently waited until April 19, 2011 and made another call. I left a message to have Jessie call me..........no return call was received. I called again on April 20th and again asked Jessie to call me..........no return call was received. April 21st..........no return call was received. April 22nd..........no return call was received. April 25th..........no return call was received. April 26th.? I called again and spoke to Jessie. She said for me to call back at 3:00 PM to set up an appointment to have someone come to see how to fix the problem. I called and left a message again?.nobody called back or came. I called again on April 27th and left a message to have Jessie call me.........and, of course, NO CALL BACK WAS RECEIVED...... At this time - now June 8th 2011 - the other side of the railing is also rusting. Nothing was done to this side after original installation. I have been more than patient in this matter as you can see. Over a year has passed and the problem has not been resolved. BEWARE of dealing with this company. While each person I spoke with ? Mattette, Stephanie, West, Armando and Jessie ? were pleasant, the company apparently does not stand behind the work they do.

Yery good - the job started a few weeks later than I thought it would. However, once they did get here, they did the job quickly (same day) and I am happy with it. The price was better than another place I got an estimate from.

Poorly

I specifically asked them to tell me if them were not interested to tell me so. They did not and never called me despite several phone calls to tell me if they were interested or not. Not very good professionalism

I found this company using Angies List and was glad I did. Using the yellow pages I tried contacting two companies about this job. One gave us a lower estimate verbally but then disappeared when I tried to get a written proposal. The other one was even less responsive. A third I never contacted because they lacked the county license. A & T was great to work with from start to finish. The men did a very careful job and spent a lot of time carefully touching up the new railings where needed

The owner Gessie came out with an estimator who took field measurements. They later gave me sketches showing me how they were going to install the iron works. She also helped us decide on styles of iron works to be performed by showing us pictures of her work on other jobs. The workers came as scheduled and neatly installed the shop made iron works giving it a final paint coat on site. The iron works resembles old time craftsmens work. We were very pleased.

They took off my railings and reattached them so they would be much more sturdy. The final price was great but it took some negotiation.