Surface Specialists of New York LLC

When we contacted Surface Specialists they asked for a picture of the damage in order to assess the job and provide feedback regarding the damage. Within a few days we were contacted and given a price in order to check out the job $300.00 and an hourly price dependent upon the job itself. We made an appointment to have the damaged looked at and fixed. Surface Specialists arrived right on time and gave us a quote and a time estimate regarding the work which we agreed to. The job was completed on time and beautifully. A truly gorgeous quality job, perfectly done and color matched. JUST GORGEOUS! Here is the downside, the absolute utter mess that he left behind for me to clean up. The job requires surfacing and sanding, much like drywall but with acrylic. There was an inch of dust left behind in the bathroom, all over the walls, furniture, windows, fixtures, EVERYTHING. I wish they had communicated the extent of the mess, as I would have made provisions, such as removing all decorative items and putting covers and plastic over the furniture and surfaces in the room. It would have made it easier to clean in the end. I would give them an outstanding grade on everything else but in my book a great contractor cleans up his work and leaves everything the way they found it.

prompt. Did a clean job. Came out nice.

Craig was prompt and professional and answered all our questions. The work went smoothly and we were happy with the results. He told us that the refinished surface would hold up for about 5 years if properly maintained, which I believe is true. Realistically, two years later with a toddler, there are several chips in the surface where the original tub color shows through.

The floor looks brand new now. Water does not leak anymore. I wish they cleaned up better. There was still lot of dust left after the work.

I highly recommend this company. I had to delay the decisin to have the reglazing. But, if in future, if need similar work, will definitely call this company.

It was a breeze getting a quote, I just emailed some photos and he sent over a quote with a few different options (was redoing entire bath and he quoted new tile and removing/installing fixtures also. Becasue of the lead time to schedule the service I ended up doing the other work myself. I did have a problem confirming installation dates, and he screwed up the installation date and I had to reschedule once. The work looks fine, much cheaper than new tub and tile. 1200

There were cracks in the tub and the coloration was off. He was able to re-seal it and did a great job. It looks brand new! I would really recommend him and will use him again.

Jose came , removed old finish and applied nnew finish. Itook almost 5 hours

Went reasonably well. Very good price. Not a perfect job - some splashes of the material. Some spots wore out quickly but they came a year later to redo the spots that wore away for no extra charge. I'd use them again. Nice people.

Although I didn't end up using these guys for my job, I can say that dealing with them could not have been a better experience. They were truly honest and upfront about what they expected the result of the job to be and wanted to make sure I understood the process from start to finish and would be happy with what I paid and the results. Don't hesitate to get in touch with these guys.

Craig quickly responded to my call and was very helpful. He performed the work exactly as I has hoped. When I called back to report one small repair that was needed he quickly made a follow up appointment to correct the minor issue. The quality was very good. I recommend this business.

We didn't end up going with them as we found someone else that could do it sooner than they would be able to do. However, they were very quick to respond and very professional.

He was responsive on the phone and arrived when expected. the job took as long as he expected. I did not ask other service providers to check prices, but my super told me that this was an appropriate price.

Craig came to look at my tub to determine if I should have a liner or reglazing. He determined that reglazing would be best for me. He came soon after my initial call and he was prompt. He told me the work could be done in about 2 weeks from that date which was fine with me. He called to set up and appointment for that time. The work was done in about half a day and made my tub look like new. I was very pleased with the outcome. I would highly recommend this company.

Good communication, punctual, accurate pricing. Accepted coupon from Angie's List. Craig was friendly and professional, and worked quickly. Tub is nearly flawless, tile has some minor imperfections but otherwise came out very good. The overall job was very good. Warning to those redoing their bathrooms: re-glaze FIRST. I was unaware, and it was not made clear, that this is a VERY messy process. During the initial phone call, I asked if I should cover everything in the bathroom. Craig said he would take care of everything. However, upon completion, everything in the bathroom was covered in a light coating of the paint. I had just replaced all the hardware in the bathroom and had to spend days scrubbing the sink, faucets, floor, towel bar, exhaust fan, toilet, cabinet knobs, etc. Had I covered everything in plastic myself, I would have been much more meticulous in protecting the rest of the room considering I had spent so much money on renovations. There is a reason this is the cheapest option when redoing your tub. Also of note, I expected a brief conversation on care instructions but when I asked a couple of questions I was told it was and quot;all on the paperand quot; I was given.

It went really well and I really do like him. I thought the experience was pretty good and I would definitely call him back for another estimate.

It went well. The gentleman showed up on time and did neat work.

Please see statement above.

Craig arrived on time fully equipped to do the work and immediately proceeded to start the work. He kept me informed throughtout the procedure. Once the refinishing was complete, he clearly and professionally gave me the information to ensure the resurfacing cured and would last a long time. He cleaned up after himself and left no mess. I would recommend this company

They did an excellent job. He put in new grouting. I have no complaints with them.

The work came out very nice and I am very happy with it. The gentleman that runs the business is very good, very quiet. He comes in, does his work, tells you what to do with the tub, and pretty much he's gone. My place was absolutely clean when he finished. He was very professional and his price was good. The quality of the work was wonderful and he answered all of the questions I asked. Because he is quiet he is not very communicative and for women, we need a little chatter.

I contacted Surface Specialists of NY after seeing their ad in the Angie's List magazine. I explained what I needed done, a tub reglazed and part of the surround, and Craig said he could do it. Craig informed me I needed to send him a swatch of the color I needed and a one hundred dollar deposit, which I did. I spoke to Craig again to find out if he received the swatch, etc and he said yes. I then asked Craig how much it would cost to do the surround, as he had told me only the price for the tub which was $575.00. When I told him that the tub was still going to be white Craig told me he couldn't do two colors in one day. I told Craig that would be fine, I would have the tub done and schedule the surround at another time. Craig then gave me an appointment date of Wednesday, April 6th, 2011 at 8:30am. The Monday before the appointment, Craig called to make our appointment. I told Craig he had already scheduled an appointment for Wednesday, April 6th. He seemed a little confused but said okay. On Wednesday at 7:57am I received a voicemail from Craig stating he was on his way and should arrive by 8:45am. When Craig arrived I showed him the tub and he asked if there was running water. I told Craig the house was still winterized so there was no running water. Craig said he needed water to do the job. I explained that the plumber who winterized the house turned the water off at the street. Craig was visibly annoyed and walked out to his vehicle. I told Craig he could keep the $100.00 deposit and I would call him when the water was turned back on. I thought he was going to get some paperwork or something. As I trailed behind I saw he wasn't getting out of the car. I told Craig I didn't know he needed water, I thought he worked with chemicals. Craig then told me in an exasperated tone that he had explained the process to me and that he needed water to clean. I told Craig that he never explained the process. I then reminded Craig that the only detail he covered was how much the surround would cost and only when I had to ask him. I didn't even mention him forgetting the appointment was already set. Craig was still noticeably aggravated and before pulling out of the driveway stated in a dismissive tone that when I had the water turned back on to call him.

They did an excellent job. It looks like it never happened; no one would ever know it was there. They have a very pleased customer. It was worth every penny.

Craig spent a good amount of time stripping the old glaze from my tub and removing the caulk around the edges. He seemed to pay a lot of attention to detail. He was only going to do the outside of the tub that was not blocked by my bathroom sink and cabinet but, when he got to that part, he decided he would not be satisfied with his job if he did not reglaze the entire outer tub. So, he ended up disassembling the fixture just so he could do a complete job. Very commendable. The tub now looks great. He left care instructions as well as a warranty for his work. He spent a good 5 hours or so working on the tub. I waited a few days and re-caulked the tub myself. I was surprised at how cleanly he had stripped the old caulk so that it was easy for me to apply new caulk without too much work.

We had basically taken all the big things (towels, shampoo, rugs, cleaners, shower curtain, etc. out of the bathroom before the service person arrived. He went right to work masking off the are around the tub. He did a very detailed job, then sprayed the special paint that was in the color we chose when we got the free estimate. The job took just the amount of time they said it would, and when it was finished the man cleaned up and left without a mess. We waited a little extra time before we removed all the masking paper...I believe the longer the paint dries, the better. So rather than rushing to use the tub, we gave it 3 full days to harden. Since then, no problems at all. A very professional job, considering the old tub hadn't been refinished, ever, and was in horrible shape with much of the enamel worn off the tub floor, bad stains from the water spigots, etc. Now it looks like a new tub. We couldn't be happier! Turns out our building super uses this service for all his work -- we didn't know that when we started looking on Angie's List. Thanks! Thanks! Thanks!