Response from Doctor Pavers
Here is an example of unfairness for being honest with a costumer, we were totally open to what we do and what we do not do, we are NOT a company that will promise you that we can fix anything in your house, we are specialized in stone work and repairs, if we can't do your railings for example, we will tell you to get a specialist, I don't see how this can be wrong. Also this particular costumer bought a 'Big Deal", which is a time and material based deal, and then they wanted a closed priced to do extra work, but then again I was very open about how we mostly work on a time and material base, we can choose to work whatever way we want, if a costumer doesn't agree with that, they can always hire somebody else, but to leave a coward review like this is just wrong, we have families that depend on this business.