Description of Work: The Kitchen Couple advertise themselves as a solution to self-design and installation of IKEA kitchens. They claim that they will handle any of the problems that may (and often do) arise with IKEA products. As long as things go smoothly, all is well: the design, ordering process, installation is fine. BUT the instant you hit a snag - and this being IKEA you probably will - you'll discover what a nasty, untrustworthy outfit they are. Bonnie told me that 4 of my cabinet doors were on indefinite back order because of "global delivery problems" from Sweden.. After a few weeks, I asked her if she had any idea when the doors might arrive. That's when it got ugly. "I can't explain anything ...I am not Ikea ...sorry. You are welcome to vent your frustration on them... but honestly, you are only missing 4 doors, I have customers who are missing 40." Nice, huh? Anyway, it took exactly 15 minutes for me to locate those 4 doors in another IKEA store in the States. They shipped them directly to my residence, even waiving the shipping costs. My contractor volunteered to install them for me. Another tidbit: while Bonnie bemoaned the fate of her other customers, her partner, Ron, was on vacation. How those parts would have been installed if the "global delivery problem" was suddenly rectified is anyone's guess. Avoid this brat, her partner, and her drama.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Abigail S.
09/2014
5.0
woodworking, home remodeling
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gwenn P.
04/2013
5.0
home remodeling
+ -1 more
This was a great experience, start to finish. Bonnie came initially, listened to what we wanted and designed the kitchen perfectly. She ordered everything and had it delivered. Everything was done on time or early. In fact, the crew came the Friday before the scheduled start date to start building the cabinets. Once installed I made a design change as I was unhappy with a space that I had chosen to leave for the garbage. I called Bonnie and she added an extra cabinet the next day - using my Ikea bucks!! The whole installation took 3-4 days.
Description of Work: The Kitchen Couple designed and installed our Ikea kitchen, They ordered all the parts, had them delivered, assembled and installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
elaine T.
12/2012
5.0
woodworking, home remodeling
+ 0 more
From beginning to end The Kitchen Couple were accommodating and pleasant to deal with and they gave us a beautiful kitchen! Bonnie designed a great kitchen and offered a lot of cost-saving tips and advice. She listened to our wishlist and worked within the limited parameters of our small space to give us what we wanted. We saved some money by ordering the cabinets ourselves from IKEA, but she helped us to make sure we had all the pieces we needed. Hurricane Sandy blew through in the middle of our renovation and when our cabinet delivery from IKEA was delayed twice because of the storm, Bonnie put calls into IKEA and their delivery service to make sure we got our cabinets in time for Ron's installation. Ron and his crew worked tirelessly to make sure Sandy didn't impact our cabinet install timeline too badly, even though though they were backed up with other jobs because of the storm. Ron and crew installed the cabinets quickly within 3 days. A few days later when we installed our appliances in the kitchen and noticed a mistake with the cabinets, we contacted them and Ron went above and beyond to make good. They recommend a contractor that they like to work with, but we decided to go with someone else, and it all worked just fine. There are so many pieces to deal with when using IKEA cabinets not to mention the assembly of them all. Bonnie and Ron take care of all of that as well as customizing the cabinets to fit. They were very professional, friendly and I wouldn't hesitate to do business with them again. I've already recommended them to several people.
Description of Work: We hired The Kitchen Couple to design and install our IKEA kitchen. Bonnie designed a beautiful kitchen for our small townhouse space and Ron and his crew assembled, customized and installed the cabinets, hardware and over-the-range microwave.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Samuel K.
09/2011
5.0
woodworking
+ -1 more
They come out when they say they would and do the job. The work isn't complete yet. They are very conscientious and they do very good work. They are working downstairs right now. I like the way they work. Obstacles come up that are not anticipated. We cannot always tell when we are redoing a kitchen like we are doing. They seemed to be able to resolve the problem, which was very helpful. I am very satisfied.
Description of Work: I got an estimate from The Kitchen Couple for carpentry and woodworking.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAULA P.
09/2008
5.0
woodworking
+ -1 more
They were fast and very prompt in getting the work done. They were professional and cleaned up well after they were done. They also offer design services if you need someone to design your kitchen for you. I would use them again. They were great!
Description of Work: The Kitchen Couple removed my existing kitchen cabinets and then installed new cabinets when they were delivered.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Cabinet Making
FAQ
THE KITCHEN COUPLE is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: Closed
Saturday: Closed
THE KITCHEN COUPLE accepts the following forms of payment: Check,PayPal
No, THE KITCHEN COUPLE does not offer free project estimates.
No, THE KITCHEN COUPLE does not offer eco-friendly accreditations.
No, THE KITCHEN COUPLE does not offer a senior discount.
No, THE KITCHEN COUPLE does not offer emergency services.
No, THE KITCHEN COUPLE does not offer warranties.
THE KITCHEN COUPLE offers the following services: ASSEMBLY & INSTALLATION OF KITCHEN CABINETS