New Dimensions Remodeling Inc

I will never work with this company again! Throughout my entire project, I perceived them to be inefficient and non-communicative. There were several instances where they have been dishonest and attempted to upcharge me for work that was included in our contract. They sell themselves as a 'full service' company, but this could not be further from the truth. Instead of making the process smoother, they caused countless hours of additional work and stress for me and my husband. We contracted with New DImensions to renovate our kitchen back in February 2022, making it very clear we needed this renovation done before our baby came in October - this was agreed upon in our contract. They did not start the job until September - 9 months later, despite us continuously following up to see how we could move things forward more quickly. They were completely unresponsive and not at all transparent about what was causing the delays. My son is now 3 months old, and they JUST finished (January 2023) - 5 months after starting what should have been a 2-3 month job. New Dimensions also came to us with ~$15k of additional items they attempted to charge us for throughout the project, threatening to shut the project down if we didn't pay, so we felt like we were trapped. Some of these were for things that were expressly called out in our contract, like some HVAC work and building out a few closets. Several times, they demanded we pay them early for milestones that had not yet been completed (it is worth noting that the payment milestones are structured in a way so a majority of the cost if front-loaded, meaning we had paid ~80% of the project cost before they had completed even 50% of the work). It was exhausting to constantly be fighting with them every step of the way and caused long delays. When we brought up our dissatisfaction about the delayed timeline and repeated upcharges, some of the employees were downright offensive - literally screaming and yelling at us in a completely unprofessional way. During the project, we had issues with the speed of work, quality of work, speed of sourcing materials, cost of materials, and project management. A few of those included: Speed of work: for a full kitchen renovation, the biggest crew they usually sent was 2 people who (after factoring in breaks) only typically worked 4-5 hours each day - often there was only one person on the job site. There was limited planning for lead times or dependencies, which caused several unnecessary multi-week delays. Quality of work: they made a lot of mistakes during the project that, instead of fixing immediately when pointed out, they tried to convince us were proper, or that we needed to pay more money to fix. For instance, installing a support beam with a gap between the beam and the floor above so the floor above bounced when walking on it, installing the header for the fridge crooked, measuring the width of the island wrong so we now have a hole in the tile floor that the island doesn't cover, designing a cabinet intended to hang pans that isn't tall enough to hang pans, etc... Speed of sourcing: Often the men would arrive at our house and wouldn't have the materials they needed, so they would just stand around not working for the entire day. For the items New Dimensions said they'd source for us, turns out they actually only provided a quote and we then had to place the order. The quote sometimes took weeks of asking for and ultimately caused delays to the project because we could not order the items in a timely manner. Cost of materials (cost of which is passed through to the customer): we had one instance where they bought a small amount of siding for $6,000, which was astronomical. We had them return it and brought in our other, trusted contractor, who purchased the same materials for $2,000. This made us question every other material charge they brought to us, but at this point it was too late to go back through and do an audit. Project management: The 'project manager' they assigned to our project was almost completely absent - he dropped by the job site typically once per week and often didn't know what needed to be done. Frequently, the crew working had no idea what they were supposed to be working on when they arrived. When the project manager came, he rarely wrote anything down and claimed that some of the items were not in his department - we would then have to speak to several other employees at New Dimensions to get them accomplished. They also tried to forbid us from talking to the crew that was working in our house, effectively cutting us off from productive conversations we could have had to move the job forward. Me and my husband ended up taking over most of the project management towards the end.

Overall project went well. As with any project of this nature and size there were times of challenge but I think those times were much less "challenging" then they would have been with other less professional contractors. We purposely engage a firm like New Dimensions to help us through the design stage of the project more then a traditional General Contractor would have done. On the design aspect of the project Raif was pleasant to deal with and ultimately most of his design suggestions came out as a positive to the project and we liked them. Frank the field supervisor was extremely responsive and tried his best to accommodate any challenges that presented themselves. Overall was happy with the final product and would use them again even though their pricing was on the higher side but this was also because the level of service was much higher as well. The old adage comes to mind - You get what you pay for and with New Dimensions you get better service and in the long run probably a better product.

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The experience went very well. I had quality and dedicated service from start to finish....and I kept in budget. My kitchen is beautiful. It looks like belongs on a magazine page. April Gehl was my designer. I would highly recommend her. Very satisfied.

The quality of the work and materials were much better for the 1st project, we had some minor issues with the project which are probably to be expected with such a large project so we would have rated them an A. However, with the 2nd project the materials and quality of work were much less than the 1st project so the rating overall would now be a B. We would now seriously have to consider their competition for any new projects we might undertake. When dealing with them make sure you think of every possible issue and resolve it in the contract before hand, otherwise it could cost you additional out of pocket expenses. We did much better with this on our second project than our 1st.

We are disputing and contesting right to cancel clause in contract. We wanted to cancel day after signing contract, but business owner himself called and urged buyer delay wish to cancel within time frame allowable in contract by offering to meet four days later to discuss adjustments to cost of contract. I have this message on tape. Business owner came to that meeting without itemized list of cost breakdown as we requested. Without a new contract price, we could not yet make decision about canceling. We finally got figures two days later mid-afternoon. We took one business day after that to consider whether or not we wanted to move forward with project. We decided to cancel and notified business, requesting refund. Business owner did not get back to us for 10 days. He offered only $600.00 refund. We believe we are entitled to full refund $4,800.00 because business owner breached oral agreement to extend right to cancel and misrepresented the circumstances. Business owner is not cooperating in our effort to resolve this matter fairly. He refuses to acknowledge detailed queries about time line of events( his version presents factual errors) and how they affected our decision-making. We feel we were deceived and misguided and deserve full compensation.

From start to finish, New Dimensions made our remodel a relatively painless process. Raif and April did an outstanding job of designing our new kitchen. They seamlessly incorporated our ideas with their expertise and experience. The architectural drawings were precise and easy to understand. Nearly all of the different crews that we had in our house (demo/framing, carpenters, taper, flooring, tile, plumbers and electricians) were very trustworthy, professional, and left our house clean. Tom, the project manager, and Frankie, at the office, were always available to answer questions. They were very responsive if there were any issues and they were very flexible if we decided to make a change. In the end, our kitchen turned out just as we had envisioned. I would definitely recommend them to others.

We bought a medicine cabinet that they just tacked into the wall and left whatever space was leftover and did not do anything to make it look like it was part of the bathroom. We also had trouble with the faucet in the bathtub. It would just come on automatically. They had to come back twice to fix it.The top of the vanity was not sealed as it was supposed to have been. They hadn't even started the job by the day they originally said it would be finished. They also added on costs for "time and materials" that they never really spelled out. The workers were fine but the management was what caused problems.

They did a good job, but I had to watch the designer because she sometimes forgot things. In general, they were assiduous; they were assiduous about taking care of things that weren't quite right. I would recommend them highly, except that they tend to be expensive. They weren't perfect, but they were pretty close. I would use them again in the future if I have the money.

Raif came to our house and discussed our kitchen remodeling requirements, including budget. He was professional and engaging and really worked hard to understand how we used the kitchen and came up with a lot of interesting ideas for reconfiguring the space to create the open plan that we wanted. About a week later, we went to their office to see two proposed cad layouts and look at sample materials. The proposals were great and Raif talked us through them and listened and made modifications when we identified new 'must haves.' I liked the idea of the 'design/build' firm that would oversee the entire project. I had also received bids from two architects and was uncertain as to how much involvement in the day-to-day would be required. I was assured that New Dimensions would handle all that as well as manage the budget. I have not yet started the remodel, but when I do, I will certainly contact them first.

New Dimensions followed code and did not try to rig anything that was not proper. I did not like the hidden costs: they did not originally tell us that if we wanted the tiles on a different angle that it would cost extra and they wanted a lot of money to install the fire and carbon detectors. I had to bring in other companies to do some work for less. They also wanted to charge us $6500 for the countertops and I took another offer that was only $3500.

He was a decent guy. He was on time, polite and very nice!

It is going very well. The person that I am working with is very knowledgeable, patient and responsive. He is always on time for any appointments and is working very well with me. I have no complaints at this time. This is just the beginning and they haven't started the demo. They have been very patient because I keep changing my mind. They came up with ideas and suggestions. Their price is a little on the high side.

My experience with them was excellent. The quality of their work is fantastic. Everyone was easy to work with. It took them about four months to complete all of the work. I have also used them for a small job recently.