Hardwood Flooring Sales and Installation, Flooring Sales and Installation
About us
Additional DBA's - PET Pro Wood Floors, Paul's European Touch Pro Wood Floors Inc. Additional address - 160 Spook Rock Rd, Suffern, NY 10901. Additional phone - (877) 728-5793.
Business highlights
38 years of trusted experience
Services we offer
Refinishing of old and installation of new wood flooring, shave-screening and re coating, flooring repairs, inlays, medallion, borders & custom accent.
Paul and his team did an excellent job using a dustless machine so cleanup was easy. Paul was able to match my existing floors ...a white washed pickling stain. He's the one to go to if you want any unique colored flooring as well as traditional finishes . They were professional and honest and I'm planning on hiring them again for future projects.
Description of Work: I needed floors sanded and refinished in 2 rooms that were in poor shape.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
L Victoria H.
10/2013
5.0
flooring contractor, hardwood floor
+ 0 more
i love paul! when i bought my house 4 yrs. ago, one of the selling features was the beautiful hard wood floors on the first floor (except for living room, and including kitchen), which the sellers had just done with polyurethane finish. when i sprung a major leak in the kitchen i was so disheartened. paul met with me many times and addressed all my concerns, and was very informative. when i further researched the oil finish as opposed to polyurethane finish, i was sold. he and his crew did an amazing job. it was a huge undertaking for me as it was pretty much my whole first floor and stairway. they were kind, considerate, clean. paul kept checking the job to make sure it was up to his high standards, and personally and meticulously installed my beautiful medallion in the entryway. the only huge drawback was the dust. after the job was over i had to sweep the ceilings, walls, floors, etc. i know there is no such thing as dustless sanding, but this was alot. in all fairness, paul did warn me that, because he sands more for a smoother finish, that there would be alot of dust, so i don't fault him. in the end, my floors have been restored way beyond their former glory, they are stunning. i highly recommend oil finish over plastic looking polyurthene. the maintenance is different, but easier, and if kept up, and barring more damage like a leak, i will not need to ever go thru the awful sanding process again. paul is now my go-to wood floor guy, like, forever. i would recommend this process, and paul, to anyone looking to redo, or restore their wood floors.
Description of Work: installed flooring in area that had been torn out due to a major leak, sanded all surrounding floor area (entire first floor except for living room) and refinished with european penetrating/hardening oil, installed decorative wood floor medallion.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,100
Connie M.
07/2012
5.0
flooring contractor
+ -1 more
ooo
Description of Work: Although I did not end up putting in hardwood floors ; Paul was very helpful, knowledgeable and patient and when I plan to put in wood floors I would definitely go back to see Paul for service. A true professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James T.
06/2012
5.0
flooring contractor
+ -1 more
This is a family-owned business and his name is Paul. He personally came out and was supervising his men. They used to advertise on cable TV, but I have not seen their advertisements recently. They do a lot of inlays and fancy floor work.
Description of Work: Paul's European Touch Hardwood installed hardwood floor in my garage using engineered wood, and they had a lot of work to do.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Geri M.
12/2011
1.0
hardwood floor
+ -1 more
f had my floors sanded and wanted an oil based stain (Paul recommended it, saying it lasts longer than the usual polyurethane) We had an agreement of 3,000. After two days of his guys working here, Paul called to say he needed an extra $100. I told him that the sanding around the stairs wasn't even and he should come look. Two days later he came and agreed and said it would be fixed. There were also chips in a couple of the floor boards which he said would be fixed as well. He came back but never fixed the problems. The stain wore off in 6 mos. I called Paul... it took 3 calls and 7 days to get a return call. He came by and said he would be back in a week and NEVER came back. Lesson learned so buyers BEWARE! Never pay in full for a service.
Description of Work: Floors/stairs/landing sanded and stained.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$3,000
Response from Paul's European Touch Pro Wood Floors
I'm sorry this customer is not happy, as I aim to make all my customers happy. As soon as I had heard about her complaint, just as customer said, I was there 2 days later to address it. This much is true. What is unfortunate is that all other facts, as presented in this complaint are not accurate. Fact #1: Job was completed in 2009, NOT sept of 2011 Fact #2: I was contacted 2 years later for the first time in 2011. Fact #3: Customer's main complaint was that the color had "worn off" the floor, especially where she had been cleaning the most. She showed me what she uses on floors. It was a water based polish. This is completely the wrong product to be using on wood floors. We had recommended a proper wood floor cleaner to customer, unfortunately she took it upon herself to use another (wrong) product. This polish left a dull, haze on wood floor. I took a cloth and put some CLEAR finish on her wood floors. The color came back instantly. We originally used a darker, cherry color stain, so the fact that a clear finish brought the color back, proves that the stain that we had put down did NOT in fact wear off. Fact is, the polish left a haze on top of the floor making it "look like" the color had faded, which the clear was able to counter act. This was good news, because it meant there was nothing wrong with our finish, the stain had not worn off and the fix was simple: buff and apply clear. Fact #4: Floors looked amazing and like new everywhere she had NOT used her polish. Fact #5: Even though it had been 2 years since job was completed AND customer used the wrong product which was the sole source of the problem, I had offered to come back and buff and clean floor and apply a free clear coat, just to make her happy. Fact #6: She said OK, but either did not want to or was not able to make appointment then and there, so she said she would call me and let me know when we could come to do what I had offered. Fact #7: I had never heard from her again. Again, I am sorry customer is not happy and I had offered to come back (2 year after the job was completed!!!!!) and I would much rather spend my time making an unhappy customer happy, than typing on Angie's List, but I have to defend myself against false allegations here. Please note the inconsistencies in her own words and timeline. Customer claims job was done in Sept of 2011. She filed the complaint in Dec 2011. Yet, she writes "the stain wore off in 6 months". Obviously her timeline is off completely, as there are only 3 months between Sept and Dec of 2011. She fails to mention that she had been using the wrong cleaning product or that I had offered to come back after 2 years, but she never opened her home to offer me to opportunity.
allan S.
08/2010
2.0
hardwood floor
+ -1 more
one of the worst companies I have ever dealt with. His workers were terrible and were not capable or were unwilling to do the job correctly.
Description of Work: new wood floors
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$5,000
Response from Paul's European Touch Pro Wood Floors
This client had some legitimate complaints about a particular employee, who made some mistakes on the job, mostly involving saddles and more near edges or wall. There were no complaints regarding the flooring itself. I (the owner) personally went back and took care of his concerns. To the best of my understanding, he was satisfied with fixes. He paid in full. Said particular employee was fired. I am sorry for the bad experience. I never tried to excuse any mistakes and did my best to correct everything.
01/2006
4.0
hardwood floor
+ -1 more
IT WAS A GOOD EXPERIENCE. WHAT THE PROBLEM WAS THAT THEY USED BIG MACHINES, AND THEY ACCIDENTALLY BANGED ONE INTO A GLASS CLOSET DOOR, AND IT BROKE.
Description of Work: THEY STRIPPED AND REFINISHED ALL OF MY WOOD FLOORS.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,000
01/2006
5.0
hardwood floor
+ -1 more
I THINK THAT THEY DID AN EXCELLENT JOB AND WERE GREAT TO WORK WITH. THEY ARE AN EXCELLENT COMPANY ALSO. THEY ARE VERY NICE AND RESPECTFUL. I WOULD RECOMMEND USING THEM.
Description of Work: THEY INSTALLED SOME HARDWOOD FLOORING.
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
Paul's European Touch Pro Wood Floors is currently rated 3.9 overall out of 5.
Paul's European Touch Pro Wood Floors accepts the following forms of payment: Check,PayPal
Yes, Paul's European Touch Pro Wood Floors offers free project estimates.
Yes, Paul's European Touch Pro Wood Floors offers eco-friendly accreditations.
No, Paul's European Touch Pro Wood Floors does not offer a senior discount.
No, Paul's European Touch Pro Wood Floors does not offer emergency services.
No, Paul's European Touch Pro Wood Floors does not offer warranties.
Paul's European Touch Pro Wood Floors offers the following services: Refinishing of old and installation of new wood flooring, shave-screening and re coating, flooring repairs, inlays, medallion, borders & custom accent.