Honest & Fair Appliance Repair

Area heavily booked over New Years. Living w/o dishwasher with full house required DIY effort. Jim was booked but took the time to advise on steps to be taken to clear drain hose. His suggestions worked and saved much time. Professional, pleasant, friendly, helpful service--I will certainly go to him in the future!

excellent have been using them for 12 years and they always done an excellent job

Called at 820 in the am they had the dryer fixed and running by 1030 am. Fast knowledgeable I will use them again and refer others to them

Jim McRae showed up within the time expected. He was very friendly and professional. He tested the dryer for possible problem and very quickly told me the issue was the vents were clogged with lint causing the dryer to work inefficiently and ruining the coils. He warned that while he would clean the dryer and replace the coils the problem would only be solved when the vents get professional cleaned. He took apart the front of the dryer, cleaned and vacuumed it, and replaced the coils. He also leveled the washer which has been making a lot of noise during the spin cycle. Jim recommended DryerVent Wizard and even gave me a coupon for them.

Jim McRae showed up within the time expected. He was very friendly and professional. He tested the dryer for possible problem and very quickly told me the issue was the vents were clogged with lint causing the dryer to work inefficiently and ruining the coils. He warned that while he would clean the dryer and replace the coils the problem would only be solved when the vents get professional cleaned. He took apart the front of the dryer, cleaned and vacuumed it, and replaced the coils. He also leveled the washer which has been making a lot of noise during the spin cycle. Jim recommended DryerVent Wizard and even gave me a coupon for them.

Jim McRae arrived on time and was very polite, He had a dog biscuit for my dog which I thought was great. He showed me what we can do in the future to prevent this from happening again. I really appreciated having someone local that I feel I can trust with all my appliance repair.

I called and left a message on Jim's machine about my problem. He called me back and asked me if I had stemmed the water flow and was prepared to explain how I could do that until he could come over. We set up an appointment for the next day. Jim was on time and had the problem fixed within 30 minutes. He was very professional and even cleaned up the work area. I felt the price he charged was fair, and, he has a great personality!. It is RARE in this area to find a good appliance mechanic who actually calls back and gives a 90 day guarantee on his work. I highly recommend Honest and Fair to anyone who needs an appliance repair.

My food in the refrigerator and freezer were melted one evening when I returned from work. I called Jim's service and got his machine at 6:40pm. He returned my call within a half hour. He explained that he didn't do emergency calls but he cld come out the next which was sat between 11 and 3. The following morning he called me and said he had a cancellation and cld come earlier. He arrived shortly after we spoke, looked at my refrigerator problem explaining the whole time everything he was doing. After about 30-40 minutes he was done. Charged me 196.00 Refrigerator and freezer have been fine ever since.

They came out and said they couldn't fix my dishwasher because it's too old. They charged me for the diagnostic, even though he had all the information before he came over. I had it fixed the next day by someone else.

My washing machine had a water explosion all over my downstairs yesterday afternoon! I had contacted my usual service repair person who could not come to look at my machine for at least 10 days,despite the urgency of the matter.! I went to Angie"s List to find a vendor to get my washing machine fixed ASAP. I contacted another vendor on Angie"s List and he was unable to come out for at least 5 days! Jim responded quickly to my voice mail and arranged to come out the following morning! Jim was amazing! I am so grateful for his prompt response for service! I explained my plight,and Jim rearranged his schedule to come the NEXT DAY to fix my washer. Jim was friendly,prompt and professional.He identified the problem quickly,made the necessary repairs and charged a reasonable price. I would not hesitate to use Jim's services again and would recommend his services highly.

He came to my house to look at a microwave oven that was not heating the food. He said he thought he knew what the problem was, but could not guarantee that he was right. That's okay, but he charged $85 plus the cost of the part (over $200). If he were wrong about the part I would have to eat the cost. He left parts of the microwave disassembled and it took several phone calls for him to tell me that he wasn't sure. While I don't expect a repairman to be 100% right 100% of the time, he didn't leave me with a sense of confidence that he knew what he was doing.

This is the 2nd time I used HFAR for appliance repairs. Both times I was very satisfied with the response, workmanship & friendliness of the company. The problem was repaired correct the first time with no sales pitch. Will call next time I need repairs.

Everything was fine. I've been using them for years, and that's exactly why.

He showed me the problem and I agreed.

We called Honest and Fair at 8 p.m one night after finding wet floors in our laundry room. The owner called back first thing the next morning and arranged to have someone come by that afternoon (which was convenient for me). He came right on time, took apart the washer, and found the problem "pin hole" in a hose. He temporarily patched it so that I could still use the washer while I waited for the new hose to come in (expected wait 3 days). I was happy when I got a call that the part came in overnight and he was coming back the following day. He arrived- again right on time- changed the pump, and it was fixed quickly (about 40 mins). He was professional, knowledgable and friendly. I rated A for just about all areas; the only B I gave was for price. The price was still good and fair, however the $20 hose cost a total of $183 to put in when all was said and done after the $80 "service" charge and the $70 in labor.

Honest and Fair Appliance called me back very quickly to schedule the repair appointment. On the date of the appointment he was prompt, courteous, and fixed the machine in a timely manner. I would definitely use them again.

Rather than unnecessarily changing components he showed me where the cooling vents are and recommended that food placement would probably solve the problem. I certainly appreciated thathe didn't just start changing components and took the time to teach me about this specific type refrigerator.

My microwave turnstill was not working. He came and evaluated the problem. It was a minor problem. The plastic turnstill was cracked at the base and he replace it at no charge. Then he came back to replace the glass in my oven. He was a really nice guy and lived up to the name of the company "Honest and Fair"

He called prior to arriving and finished the repair very quickly. Although the part was a bit expensive, he did warn me ahead of time and informed me that if I did not really need the ice maker, I could just leave it out, but I decided to proceed. I would definitely call this company if I need any other appliance repairs.

Called me back right away. Came on time. Did an excellent job cleaning out the dryer vent. Have used them in the past and they always do an excellent job.

We've used Jim for many years and he is basically a legend in our area. Everyone knows "Honest and Fair" for good reason. If they can repair an appliance for a reasonable cost to the customer they recommend having it repaired. If they think we're just paying good money for an appliance that will break down again soon they will tell you to not bother and usually give good recommendations on a replacement unit that is reliable. Our washer will sometimes not spin dry properly and we'll have to run through the last spin cycle one more time. We had Jim check it out (Kenmore "Elite" top loader) and he said it wasn't worth the repair cost, better to apply that to a new washer. I always pick his brains on the 2 or 3 other home projects i'm thinking of doing and he always has great recommendations. Jim's the best.

Very smooth. Called Tuesday morning, made appointment for Wednesday between 3 and 6 pm. Wednesday morning they called to let me know that they could come in between 12 and 2 - even better! Very polite and professional. Price for service was fair. Would recommend to anyone.

They arrived on time and worked quickly.

We have used the company twice in the past. They came the next day for a dryer repair, were very straightforward about our options. Very personable, friendly, professional - they live up to their name. The second time they came my washer was also in need of repair, they explained that fixing it would probably not be worth it because of the cost of parts and lifespan of the dryer (it's at least 12 years old and gets almost industrial use from our growing family). Although they do sell appliances, they said I could get some more use out of my current washer without any repair until we are ready to buy a new one and also gave me the name of a local company that would have the best prices on a similar washer. A nice, old fashioned company that values their customers and understands that fair, honest, and quality work is good business.

Well, I left the bottom freezer door opened and that started the whole problem.