Carpenter & Smith

We are a local Pre-school/Daycare center, and we contacted Carpenter & Smith's AC service department for an emergency repair. Carpenter & Smith Upon arrival the next day, the tec had no proper equipment to fix the AC unit and misdiagnosed the problem with our AC. We requested for the Tec to add refrigerant to our second unit to keep our classroom cool and the Tec stated "he did not have any refrigerant in his truck" and couldn't help us. After a second call was placed to Carpenter & Smith about the first Tec, they stated they will send a second tec the following day. On the second day, the second tec arrived and he too was unable to fix or look at the AC units because "he did not bring a ladder". He too was not able to fix our AC units and left without performing any service to the ACs. On Monday, we placed a call to another local AC company, and they were able to arrive the same day and it took them one hour to not only fix the first AC unit but the second AC unit as well. The respond I received from the service office was not sensitive to this matter to say the lease. The office manager carpenter & smith needs some sensitivity training.

Perfect, very responsive and cost effective

Problem diagnosed and repaired efficiently.

Great team, kept us informed , super pros

wonderful and the men were very helpful

They come automatically to deliver the oil during winter. My experience was very good. They also do my furnace service.