Geek Squad - Best Buy

Hard to know where to begin. I bought a Frigidaire dishwasher on line from Best Buy.com. Seemed like a very nice unit for the first 3 uses. Then something seemed to be wrong with the door and bottom pan. Loud banging upon closing door. Called Best Buy who told me to call A&E. First question from A&E was "which Sears or Walmart did you buy the dishwasher from?" After 1 hour on the phone I somehow got them to send a service tech out. Service guy comes out and promptly declares "what a piece of junk!" Nice to hear after spending over $800 on what I thought was a nice unit. His 2nd question was "so which Sears store did you buy this from?" After removing the door inside panel he says the insulation was glued in so poorly (because Frigidaire has such bad quality control) that it was binding in the door hinge. He orders a new door panel. It arrives 2 weeks later. A&E sends out a second tech. This guy tells me right off that I bought a piece of crap. I feel so much better now. He takes apart the door and declares "the last tech didn't know what he was doing and there is nothing wrong with the unit." He installs the new door liner and leaves. These two techs have now dented the outside of the door and the inside bottom pan. My wife and I load the dishwasher up and run a cycle. After opening up the door to remove the dishes I notice a 8" long piece of gasket material on the floor under the dishwasher. Called A&E again who of course wants me to tell them which Sears/Walmart etc. I said I don't want either of those techs to come back and and I would like to talk to a manager. She told me I can not talk to a manager. I asked her politely 3 more times and she flat out said "NO". Sent me to Sedgwick claims department who wanted to know did I buy it from Sears or Walmart?! I finally gave up, it seems to be working. I would never recommend buying from any store that uses A&E Factory Service.

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went very well. Individual was well trained and extremely knowledgeable. The work was thorough and complete. Would not hesitate to use Frank again in the future.

We were satisfied and everything went pretty well. They had a set up if the purchase was over a certain amount you could pay it off over 1 1/2 years with no interest. They were reasonably knowledgeable. The salespeople were helpful. Overall it was a good experience. We are mostly satisfied with the product. We had a little issue with the sound.

Their price was a little above average. All the employees didn’t know what they were talking about. They weren’t all knowledgeable; some were and some weren’t knowledgeable.

The computer went down, he called them, and they took care of it over the internet. They took over the computer remotely and fixed it. We've been to a number of people who fix computers, and it's been a horror show. Best Buy is pretty good. They really saved the day this time.