JHACS Electric, Inc.

I'm very happy.

This company needs a credit card information before they send a technician. The non union technician was billed at $ 177/hr. A 1.5 hour rounded to 2 hr, diagnosis for my 17 KW Generator was initially billed $500.00. (labor) for a technician and an assistant. A ground fault control wire was diagnosed. No estimate for repair was given. No repair was carried out except replacing 5 feet of wire which did not solve the problem. Before you call this company, ask for a fixed diagnostic charge. Not a open ended time and material. Do not give your credit card information ahead of a repair /service request. They will charge you an arm and a leg when the bill comes in the mail.

JHACS is probably expecting this review since I voiced my unhappiness with their service and they refused to remedy it. I hired them to install an outdoor outlet for an electric vehicle. I told them I need an enclosure with a 14-50 outlet. Install day they showed up 3 hours late and gave me some lame excuse about an emergency when in fact they booked me for the wrong time. I would feel better if you acknowledge you made a mistake. I took a day off when I only need to take 1/2 day. The two men that showed up were no older than 30y/o which concerned me. They showed up with their supplies and also arrived with the wrong cable size, 8AWG romex. I had to argue with them to use the correct cable size. The EV would be pulling 40A continuous for 10 hours and any good electrician would want to use a 6AWG for a long run. They wanted to charge me extra to use the correct cable size. It was apparent to me they chose cheaper materials to cut costs. We settled for the difference and the install went ahead. A few weeks later I received the car and charger plug doesn't fit in the box. The receptacle was mounted upside down without enough clearance to plug in. Again I voiced my disappointment and surpise, they wanted to charge me extra to come and fix it. When you ask for a finished product and the product doesn't meet the needs of the customer, you fix it. The outlet is now completely useless. Needless to say I won't be using JHACS again. If you decide to use them get everything in writing and pay with a credit card so you can dispute when things go wrong.

Chris was very professional and helpful as he walked my through the process of having a generator installed. JHACS took care of preparing all of the paperwork for the town permits and arranging the inspections. The electrical and plumping work was high quality. I highly recommend using JHACS.

Been using them for almost 2 years now. First found them when my generator stopped working and did not know how to fix. Called, they came out fixed the problem. Did go with a service contract with them and would highly suggest it. It is worth every penny and then some. They come out twice a year for maintenance. Highly recommended.

They have people specifically trained for that type of generator.

unknown

They seem to be ok. They are a little high priced but at least they show up! Our other person never showed up. So far we haven't had a problem but so far our generator has been working fine. I have nothing to complain about.

the visit went very well. The Tech explained what had happened and what he will be doing to get the unit back up and working. After he finished, he went over everything he did and also that it will now have a new self test time. He replaced what need to to be replaced. Will definitely call them again and will be signing a service agreement with them to help maintain the unit. Service was excellant.

unknown

It went fine. We had to redo a connection, because they didn't hook it up properly the first time. They came out and redid it. We also had a gas smell and we had to call them back. Then they changed something and it got better.

The website says that they handle or cover the area of my residence, however, when we called them we were informed that they do not service the area.

The process went very well and we are very happy with the finished product. This was a multi-step process, requiring the involvement of numerous entities beginning with obtaining a permit from our Town's Building Department which went very smoothly. All of the staff at JHACS were friendly and very responsive and explained the details as the work progressed. The other companies involved included a plumber who was contracted by JHACS, along with a landscaper for trench digging and re-filling and National Grid for gas-piping and meter upgrading. All of this work was coordinated by JHACS. Multiple safety inspections were also necessary which have given us a high level of comfort. When the work was completed, JHACS visited and demonstrated how the generator works, the necessary maintenance and what we are responsible for monitoring. JHACS was careful, professional and I highly recommend them.

Very well!

It all went as expected. First step was for them to draw up the plans for me to submit to the town for a permit. Then the generator was installed which required both electrical and plumbing (natural gas) work to be done. The house had no power for about 3 hours when this was being done. Then 2 inspections were done, one for the plumbing and the other for the electrical work. At this point, the generator was operational, but the project was not yet complete. The walk through is when all questions were answered. In my case, a wiring change had to be completed to comply with a modified electrical code requirement. Natural Grid had to come and upgrade my gas meter (no charge).

JHACs is the main supplier of electric back-up generators in my area. I called once, and was brushed off. On a second call, an appointment was made for an estimate. A very capable young man surveyed the house and property, and explained that, since I lived in New York City and not adjoining Nassau County, local regulations made it difficult for them to install a standby generator, but that it would be possible to install a large portable generator and do the related electrical work. I asked him to send me a quote, specifying two sizes of portable generator. After more than a week, I called to inquire about the quote, speaking to the receptionist. At around the three-week point, I called again, and the receptionist said that the quote had been sent out to me a few days before -- but it had not, because I use email all the time and check it regularly, and nothing had arrived. I then asked the receptionist to forward me the quote, which only dealt with one portable generator, one smaller than I wished. I had some followup questions, and called them in, once again to the receptionist. To these, the young man responded in an email that his boss was not interested in doing the work in New York City, although my house is located less than 4 miles away from the JHACs location. I am disappointed by the reluctant service, the lack of interest in a paying customer, and the lost time on my end.

It went great. They were very prompt. They were able to do the job within two days of me calling them on very short notice, especially since it was during the hurricane. That was great. It made it a positive thing. They came one day, took two hours on site and then were done.

They always do fine. I'm pleased with their work.

I have been using them off and on for 30 years and they are excellent. They keep their appointments. They keep the pricing that they quote you. They cover their shoes when they walk in. They are unbelievable. Their prices are competitive and the quality of their work is perfect.

They are fine. I used them all the time. I spent not more than $100. They are reliable and easy to work with. Their price is right and not badly priced.

They are very reliable and they have fairs prices. The quality of work is very good too.

This is the second time we've used them. We find them to be professional and very prompt. The people in the office go out of their way to be helpful, especially Judy. We scheduled this after discovering there was no power to the pool heater and pool area lights in a home we recently bought; the area was a tangled mess caused by the removal of a small building. They not only installed and fixed as we asked them to, but also discovered that there was a second meter, of which we were unaware, that controlled the area and had been turned off by LIPA. They helped us to file the paperwork to get it turned on.

I have lived in my house for 30 years and have never been ripped off like this.

THEY ARE A PROFESSIONAL COMPANY AND THEY DO VERY GOOD WORK. THE WORKERS ARE VERY GOOD, COURTEOUS AND POLITE. I HAVE USED THIS COMPANY FOR A VERY LONG TIME.