DWIGHT GETTING HEATING & AC

We have been using this company for HVAC needs for several years (at least 10). They always find the time to fit us in and seem to prioritize their clients based on the needs of the issues at hand. When one of our units had an issue during a heat wave, they made time to come out and get to the bottom of the issue. They are extremely knowledgeable, very honest, and stand by their products. We have never had an issue, with communication, quotes, or quality of work. I would highly suggest them and plan to use them in the future.

My family and I have been using Dwight Getting HVAC for at least 10 years. Our most recent project was this current year, 2024. I can say that we have only experienced fair prices, honest and effective work, and professionalism from this company. They also seem to prioritize their clients’ needs and helped us out quickly when one of our units was not working properly in the middle of a heat wave. We have used them to service all of our units, for general maintenance, to replace an old unit when we moved into our new home, and install a new system in an addition that we built. We have never had any issues with Dwight Getting HVAC and we will continue to use them in the future.

I have used this company for a while. Something changed. They did work while I was away and charged over $3,000 last summer. I would not pay this amount and they agreed to accept $2,000. After all that, the unit stopped working this weekend. When I called to ask that they come back and fix what they didn't fix last summer, they refused to come because I wouldn't pay the full amount. How ethical is that? Don't use them. Don't trust them!!

Charged me over $2000 to fix my upstairs unit. 2 weeks later it’s blowing hot air. Can back again and 2 weeks later blowing hot air. Didn’t answer emails, calls or texts. It got to 93 degrees in my house and finally had to pay another AC company to do the job correctly.

Project didn't even get off the ground. We needed an entire new system installed to replace one that was 20+ years old. Brian came buy and talked through everything that was needed and even presented some other ideas that would improve the overall efficiency of the system and the house. We felt super comfortable and were promised an estimate within a few days. Fast forward almost two weeks and still not estimates. Called the main office but the receptionist was unable to find any paperwork so she had to call Brian a number of times. Despite many repeated calls asking for an update - it was the same response: "let me talk to Brian and see what's going on.". They never got back to us. I even directly texted Brian and kept getting empty promises about a quote coming in a day or two. Can't believe we wasted so much time chasing these people. If they exhibit this type of behavior when you are trying to pay them a good sum of money to install a new system, I can only imagine how poor their service is when you really need them. Not sure what it is. You can never be too busy to quote someone for some work. Can only suspect that he didn't want to do the work because of some other questionable reason (i.e., maybe he's not find of non-white people).

Technician Rick was knowledgable and told me the next time someone comes out, to include a water additive as mine water was not yellow as it should be. My big problem is that they charge for technician's travel time to you and with rates of $125/first half hour and $125/hour thereafter, that's downright wrong esp. when plumbing techs earn $25/hour. I understand there are other overhead costs but that's wrong esp. since Dwight Getting is not a LICENSED plumber! Dwight is quite the salesman; he boasts that the difference between him and a plumber is 5 questions on the licensing exam. Westchester Consumer Protect Agency officer says it's more than just 5 questions. It's only after I complained to Dwight about being charged for driving time and that I would file a complaint with WCPA, that he would adjust my bill and gave me a measly $50 refund to my credit card which is low considering I paid $125 for Rick's 1/2 hr travel to me! Prior to service, Dwight Getting office staff, Christine, would not give an idea on how long my maintenance would take but only quoted me the hourly rates. Next time, I'll use Aqueduct Plumbing in Valhalla as they are licensed plumbers and quoted me $435 for the boiler maintenance including the Weil Maclain kit. Note: be forewarned that a lot of plumbers and other contractors do not quote an hourly rate but say they charge by the project so are hiding travel times and padding possible time back to you for any mishaps. If nothing goes wrong, great for you but it's extra money in their pockets!

Excellent. They were very professional, and knew what they were doing. Excellent. Service is greast.

Used them for them for over thirty years. Very happy with them. I let them in, and they took care of it, and left. A couple of hours. Excellent.

They were very good. Never any problems. Always easy to get in contact with!

I had similar experiences as Mark Q. on the Yelp site and should have learned my lesson after the first couple! To begin with, Dwight is close to downright rude on the phone and doesn't answer simple questions that could help to solve the problem (and these had to do with issues he had 'fixed' so it was not as if answering a simple question would have cost him any money!). I've always felt that I am seen as a nuisance rather than a valued client, and that I should be grateful for any response I get from him. On the contrary, though, I have been a very valuable, consistent and patient customer who felt it was only fair and sensible to give him another chance. This past winter my geo-thermal heating (and cooling) system that I installed when I built the house 14 years ago had problems. My electric bill was unusually high and I could tell by the sounds my system was making that something was wrong, but despite numerous calls to his office, I did not hear back from Dwight (or anyone else there) for over a month! Once I did hear from him, he implied that I simply didn't know how to use the system correctly and very curtly gave me instructions (not different from what I had always been doing) over the phone. I tried again doing what I had been doing and what he suggested, but as I had expected that did not help. When his men finally came, they spent huge amounts of time trying to identify and fix the problem and in the process created more problems! After months of extra high electric bills and having to use my wood stove to heat my place, several misguided and unsuccessful visits from his team, and frustrating days of having to be at home while either waiting for them (they were almost always late) or as they worked, the problem seemed to be fixed. The cost of the many service visits, along with the huge and unwarranted electric bills, came to several thousand dollars before the problem seemed to be fixed. Now that the warm weather is here I have switched the mode from heat to cool and sure enough, the same problem as the original one (the compressor on one of the units continues to cycle endlessly) has cropped up. Today I called Dwight first thing in the morning to ask if it might be the pressure in the system - I figured at least I could cut to the chase a bit int terms of identifying the problem - and he acted as though I was a total idiot and didn't really answer the question. Instead he said he would call me back to let me know when he could come take a look. He called me at 12:30 and said he would be at my place by 2. I said I would stay home and that timing would be good for me (I work from my home, but have to be on the phone quite a bit for work). When he still had not come or even called by 3:15, I called him to find out what his timing would be. He acted put out and said he was on his way. Nearly an hour later, he finally showed up. I had put aside work for those 2 hours since I didn't want to get started on a project and be interrupted. When he finally arrived, he said he had been driving around the neighborhood looking for my place (I've been his customer for several years now) and acted angry at me. That was it for me - lesson learned. His guys never did a job right the first time and I hate to even think of how much I've paid over the years for such bad service!

He does good work. He is dependable. He is in the area. He’s been taking care of the heating and air conditioning for the past 20 years.

Dwight Getting installed a high efficiency Lennox HVAC and a tankless water heater that he highly recommended for $14,150. His motto is to do the job right the first time. He didn't do the job right the first time, or the 5th time, or the 10th time. Neither system worked properly. After one year of failed attempts, he quit and refused to do anymore work. I was forced to call in other contractors. An expert, declared the tankless water heater was a mis application. A Con Ed (local utility company) inspector said it was a safety hazard. He condemned it and shut it down. I tried to call Dwight Getting and he said not to contact him. I paid over $6,000 to have the tankless water system removed and replaced. I notified the BBB. The Consumer Protection Board found him in violation of Deceptive Trade Practices Prohibited and fined him $250. The Westchester Licensing Board fined him $5000 for doing plumbing work without a license. A hearing was held for doing electrical work without a license that he failed to attend. The tankless water heater manufacturer removed him from their website because he wasn't qualified to do the work. His sons Bryan and Anthony work with Dwight Getting and they are competent workers and so are Rick and Tom. The entire fault is Dwight Gettings. He designed the installation and laid out the work. He was not familiar with the equipment he installed. The tankless water heater was a total failure. It was a safety hazard and had to be removed. HVAC is the mainstay of Dwight Gettings business. Even there he had problems. The first humidifier he installed didn't create enough humidity. Neither did the second humidifier. He didn't know what to do so a field rep was brought in and approved the third humidifier. Another problem was balancing the system. My previous system worked satisfactory. Dwight Getting reconfigured the ducts and then was unable to balance the system. After the installation he said "You never know which way the air is going to go." He tried but couldn't balance the system. He didn't keep his word or stand behind his work. I highly recommend not using Dwight Getting for any type of work. My problem now is that my utility bills have increased considerably instead of decreasing with the high efficiency Lennox system. I live in a split level house with four levels. With my previous system the house was comfortable on all four levels. Dwight Getting rearranged the ducts and now my house is comfortable only on two levels. This has to do with balancing the system which Dwight Getting was unable to do. I chose Dwight Getting because he was on the Lennox website. I thought he would be reputable and he wasn't. Lennox's policy is when there is a problem they will only send out a field rep when a contractor is present. I can't use Dwight Getting and no other contractor wants to get involved because they didn't do the work. Lennox has a contractor on their website who was removed from another manufactures website and fined $250 for Deceptive Trade Practices Prohibited and fined $5000 for doing plumbing work without a license. At the present time, I am in negotiations with Lennox. Hopefully this will all work out.

I had thrown four other HVAC contractors off my property before I found Dwight Getting. I had thoroughly researched my problem and observed that the inline filter/dryer on the outside condenser unit was clogged: frost was forming on the liquid/high pressure line starting at the end of the filter, google it. Despite this testimony, after seeing the nearly 10-year old, weathered outdoor unit, three other contractors tried to 'sell' me anything from 'system pressure testing and leak detection' starting at $550, 8 lbs of freon and coil cleaning for $650, a new compressor starting at $2,000, or a new condenser unit starting at $3,500. None would listen to my observations (or they thought I didn't know what I was talking about and believed they could still sell me something that I did not need). Having scoured Angie's List and the Yellow Pages, I tried Dwight Getting because he was one of the few contractors in the area that had his full name on his business--I at least respected his accountability from the start. After speaking with Dwight promptly, he scheduled technician Rick for the service. Rick arrived on-time, listened to my concerns/previous experiences and got to work. As he started evacuating the system, the tell-tale frosting formed again and confirmed his and my suspicions about the filter/dryer. NOTE: while the 15 minute evacuation procedure was occurring, Rick started installing the new filter/dryer in the new location, he could have wasted time by waiting for the evacuation to complete, but he did not have to because of the features of my system--bonus points for saving me a few minutes labor! Since it was an original factory-installed filter/dryer, removing the old one took some time. When that was done, he pressurized the system with 350 psi on nitrogen and let it sit for 10 minutes to check for leaks (others told me this would take hours....). The pressure gauge needle did not budge in 10 minutes. Also before recharging, he pulled a vacuum on the system, another simple 10 minute procedure to lower the risk of moisture contamination--my old 'regular' service guy never did that before adding freon. (Why had he added freon? Because he never evacuated the system and verified a leak. Apparently the clogged filter led him to believe the unit was low on freon. In all, Rick evacuated 11.5 lbs of freon from the system, system specs were for 8.5-9.0 lbs. Because the old service guy never bothered with the 15 minute procedure to evacuate and weigh the freon, he had grossly overcharged the system.) With only the filter/dryer replacement and the proper freon charge, compressor fired right up and has run perfectly through the following record-breaking heatwave without a glitch. Sorry for the gory details, but it was needed to show that there are still professional contractors out there that just do their work and do it well, rather than relying on the assumed gullibility of consumers to pad their wallets. Dwight Getting has been in the business for 30(?) years and attaches his name and reputation to his work and his reputation, kudos. All in, less than $550 for the nearly 4 hours of labor and a nominal charge for the part. I could not recommend him more favorably: this is the type of business ethic that made this a great country, he should be rewarded for doing it well!