We had stored our furniture portable storage unit rented from a Red Hook, NY company while we refinished our floors and painted on the first floor of our house. The portable storage pod leaked due to improperly finished caulking resulting in a leak that caused our upholstered and wood furniture to develop mold. We were forced to replace three rooms of furniture. Cindy Riley-Dunleavy visited our home, listened, made some preliminary suggestions and then was present several times over a period of weeks to answer questions, suggest fabric choices, give pros and cons of particular pieces and generally to facilitate our decisions (very subtle and tactful mediator between spousal choices!) All of the staff were helpful and encouraging. We never felt a pressured to buy or make choices without being fully prepared. The store's Tent Sale (Friday night with music and Snacks!) was a great event and a way to see even more choices. We feel very confident that the store and staff will stand behind their word and their product. We are looking forward to having a place to sit with my family and friends). We will definitely be returning to supplement what we have already purchased. Update 3/15/12 - Riley's provided follow-up remediation for a ripped seam on one of the sofas. They went over and above in providing replacement covers. We appreciate their consideration and care for the customer. We'll be back for future purchases!
Description of Work: One of the store owners/employees came to my home to view the layout, take measurements and get a feel for what we needed to replace furniture that had gotten wet and moldy while being stored in an portable rental storage unit. The store employees then helped us select basic furniture to suit our needs.
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Service Categories
Furniture - Sales,
Interior Design and Decorating
FAQ
RILEY'S FURNITURE INC is currently rated 5 overall out of 5.
No, RILEY'S FURNITURE INC does not offer free project estimates.
No, RILEY'S FURNITURE INC does not offer eco-friendly accreditations.
No, RILEY'S FURNITURE INC does not offer a senior discount.
No, RILEY'S FURNITURE INC does not offer emergency services.
No, RILEY'S FURNITURE INC does not offer warranties.