Sound Plumbing & Heating Inc.

Plumbing, Heating and Air Conditioning, Generator,

About us

Our mission is to provide our customers the highest level of service for all home heating and plumbing needs. We're committed to our customers and build our reputation based on three core pillars - Expertise, Value, and Cleanliness.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Sound Plumbing & Heating Inc. has a team of dedicated plumbers ready to service any of your needs. Whether it's new home construction, renovations, or a service call - call us.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
3.5
professionalism
3.0
responsiveness
3.0
punctuality
3.5
Showing 1-3 of 3 reviews

Diana M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
good
Description of Work: service call

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

j.n L.
04/2017
5.0
plumbing
  + -1 more
unknown
Description of Work: ....................................................................................................................
Rating CategoryRating out of 5
Yes, I recommend this pro

Beth E.
10/2015
2.0
I aksed Chris to come move the washer dryer for me which he did. Had to move gas lines etc. However right away there was steam in the hallway ( the dryer was in a closet). He kept telling me to call an electircian to put a vent in. I was in the attic chekcing it out etc. ( on second floor)--- I was starting to get water stains on my walls from the steam building up and dripping down. I called him several times and got the same response about the electrician. Which I almost called to install a vent but my gut kept telling me no because lots of people have their washer and dryer in a stacked closet, So i called ANOTHER plumber and paid 350$ for them to reattach the clamp which wasn't put on properly. I called Chris and he apologized but the damage was done. I mean all he had to do was come and check, a simple 30 minute visit. I was so upset at his lack of professionalism and the fact that I had to pay someone else to fix an expensive job. What a disappointment because I like to use the same people over and over. Back to the drawing board...
Description of Work: move washer dryer

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$2,500

Response from Sound Plumbing & Heating Inc.
Mr. & Mrs. [Member name], I’m genuinely sorry that you were not satisfied with my work in December 2014. I’ve always taken great pride in my work and have never received negative feedback. I still defend the work that was done at your home and want to express again that I made all possible efforts to accommodate your requests. I’m sorry that you were still not satisfied. You had called me to move your existing washer and dryer units into a closet and then stack them. I informed you (before doing any work) that not only was the closet too small to accommodate the washer and dryer, but that the units (washer and dryer) might not have been designed to be stacked. I then clearly communicated to you the potential issues that could arise from doing this job (humidity problems from the gas dryer being in a small room), but you wanted me to proceed with the job anyway. I even recommended that you have an exhaust fan installed inside the closet to alleviate any potential humidity from the gas dryer. After informing you of all of this, you still wanted me to proceed with the work after you had a contractor widen the closet to better accommodate the size of the washer and dryer. The contractor also agreed that the closet was too small and he (the contractor) was also unsure if the washer and dryer could be stacked, but you still wanted me to attempt the job anyway, so I did. When you called me back a few days later to come check the dryer venting connection after you were experiencing issues with the high humidity in the tight closet space, I came back immediately and was more than happy to do so to make sure everything was connected properly, which it was. I reiterated the original issues of the closet being too small and the uncertainty about the units not being designed to be stacked, and I again suggested that you have an exhaust fan installed. You agreed about the vent fan, and so I left your home under the impression that you were going to proceed with the exhaust fan installation. You then called me over 8 months later and expressed your concern about the high humidity inside the closet. I was a little confused and taken aback by your call, I thought we had exhausted this discussion already, but I again explained the need to have a vent fan installed by an electrician, which is a job that I cannot do since I’m not licensed in that field. I’m sorry if your desire was to have me install a vent fan, but I do not do work in fields that I’m not licensed in. I really made all possible efforts to rectify the problem as expediently as possible, I’m sorry that you were still not satisfied. I really take great pride and integrity in all of my work. I am always up-front and honest with all of my customers, which is why I have the reputation that I do. Please feel free to contact me if you want to discuss anything further. Thank you.

    Contact information

    P.O. Box 649, Miller Place, NY 11764

    www.soundplumbingny.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Generator,
    Drain Cleaning,
    Natural Gas Lines,
    Drain Pipe Installation,
    Gas Logs,
    Water Filtration and Softening,
    Water Heaters,
    Pool and Spa Service

    FAQ

    Sound Plumbing & Heating Inc. is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Sound Plumbing & Heating Inc. accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Sound Plumbing & Heating Inc. offers free project estimates.
    Yes, Sound Plumbing & Heating Inc. offers eco-friendly accreditations.
    No, Sound Plumbing & Heating Inc. does not offer a senior discount.
    Yes, Sound Plumbing & Heating Inc. offers emergency services.
    No, Sound Plumbing & Heating Inc. does not offer warranties.
    Sound Plumbing & Heating Inc. offers the following services: Sound Plumbing & Heating Inc. has a team of dedicated plumbers ready to service any of your needs. Whether it's new home construction, renovations, or a service call - call us.

    Contact information

    P.O. Box 649, Miller Place, NY 11764

    www.soundplumbingny.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM