Wallace Energy

Tom did a great job fixing the problem. He knew what had to be done. He also checked a future repair so it would be done correctly. He wasn’t in a hurry and listened carefully to me. So glad he came.

Tony, #691, was our technician today. He arrived exactly when we were told he would, and was very professional. He was also very knowledgeable and answered all questions that we had asked. Everything was left neat and clean when he left. Definitely a five star rating.

Don't fall for the bait-n-switch introductory contract offer with the $100 discount. In the end they get you with exorbitant pricing that is >$1.50/gal higher than their local competitors which more than makes up for their scheme to attract new customers

Wallace expect me to purchase a tank for my pool heating this is unacceptable

It went well. Staff are respectful and efficient during this pandemic.

Wallace Energy is the best price and best service. Thank you. Mike

I never requested any work to be done and had no work done by Wallace Energy and that is the reason for the lousy rating. Do not understand why I am getting this survey for work that I did not request or have done. I do received heating oil from Wallace and am satisfied with the heating oil delivery and would rate that delivery service 5 stars.

Excellent service and very friendly team!

I have no idea what you are talking about

Good. Knowledgable staff. Polite and answered all my questions. And I didn’t feel hurried

We really appreciated the prompt service on a Sunday. Thank you!

In general Wallace is a good oil and propane company and I have had good service

Outstanding service. Highly recommended.

Their customer service team over the phone is the worst. Horrible with collecting information and get a different rep every time transferring to a different dept. I didn't need. Can not relay correct info to techs. The only reason I gave this company 2/5 stars is the tech service which problems 90% of the time came from the office and paperwork, not the physical service. Waiting for contract to run out and then switching services.

Very well. The services were efficient and friendly. The inspector was extremely thorough answered all my concerns.

Very well, the service man was excellent, took the time to explain everything!

Replacement was prompt and professional. Tech checked that everything was ok and explained the problem and the solution. I am completely satisfied with Wallace.

I have been a long time customer and have a service agreement, There are years I barley use it. But this winter I had no heat all the parts and work where covered. The tech was professional and followed all Covid practicals.

Always reliable , friendly and knowledgeable service technicians.

I had a contract with them. They consistently charged more than their advertised price. When questioned, was told they have to charge more for automatic delivery customers because they have to schedule the deliveries. Made no sense to me but at the time it was not a huge difference. That changed with my last and most recent delivery. I was charged 3.82 almost a dollar more than the state energy website. Called other oil companies and got quotes for 2.49 and 2.59. Wallace was totally taking advantage of the situation. I called. They did bring the price down to about 3.31. I Paid it and cancelled my service. I have absolutely no faith in them. They obviously do not care about the customers that have trusted them with their business. I have made other arraignments and have cancelled my contract. I can't do business with a company I can not trust! I don't trust Wallace Oil at all. Total rip off!!!! Don't walk away from this company- RUN!!!

Really well, I was given a small discount (old person) and as always was treated with respect and patience. Wallace is a great company, I am so glad I found you!

After several service people did analyses, an expert came, put all the facts together and brought the necessary replacement parts. Since then everything has been working without any problems.

Very well. Installation team did a wonderful job. Completed when promised. Very friendly and explained things as they went.

Wallace was attentive and professional. The work was accomplished as advertised and on time. Good job.

Stay with them over 18 months, price is higher than others, lost November, they charge me $3.7/g for 194 gallons, and no signature from the driver.