Laptop Shack

Being honest. I've used their services in the past without issue. But that was a while ago. The current clown regime is absolutely the WORST! Apparently their operation consists of a brand new counter guy with limited or no computer experience and a technician who is only there sporadically as every time I called for a progress report I was told that he was called out of the office. AGAIN! Anyway, I brought my laptop there because my screen had cracked thereby causing it to work sporadically but it DID work. As a matter of fact I brought it there on a Tuesday and after writing me up the (obviously brand new) counter guy tells me that the technician wouldn't be in until Thursday. I'm thinking to myself "why the **** didn't he tell me that BEFORE ringing me up and accepting my deposit?". So I made him give it back to me so that I could at least use it until Thursday. So I bring it back on Thursday and was told that it should be about a week turnaround. (we all know what's coming next) So he changes the screen and now it doesn't work even sporadically. So this clown tells me that the ticket that was written up stated that the customer requests a new screen so that's all he did. REALLY? He claims that because that's what the customer wanted that he NEVER turned on the computer to see what was appearing on the screen. ********! That doesn't make sense. Even for a clown show like theirs. Even though I did receive a full refund, I was still lied to on multiple occasions and brought in a laptop that was at least powering on only to be returned a non-working laptop 3 weeks later. After all my calm( but assertive) ranting I was told "Hey I'm not the owner, I'm just an employee. If you need to then I guess you could take to take us to small claims court." What an absolute joke!