SOUNDVIEW HEATING & AIR CONDITIONING

Parts ordered.

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great, very professional.

They fixed it.

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It went very well

The estimate included several options for units of varying quality and efficiency. This was well laid out, and helped greatly in making the decision of which to choose. The installers worked efficiently and clearly worked together frequently. They took care to keep the work areas and walking paths clean on completion. They clearly went through our options for locations of vents, and let us choose the specific locations based upon their information. They also did extra work to allow the outdoor unit to be placed in a more desirable location. Upon completion, they programmed the thermostat, and walked us through the method of programming it. I was very pleased with the installers, they freely answered questions and were very respectful of us and the property. Note the price did not include the cost of the electrician for high voltage wiring from the breaker box to the units. This was an additional $600 paid directly to the electrician. You can choose your own electrician, although I decided to go with the one they recommended, who did a quality job.

They came over right away. They ripped me off to the max. They charged me twice the amount. Afterwards, other service providers told me that they charged double the amount. I had to find people to loan me the money. They insisted on payment up front. They didn't even give me a chance. The bottom line is I would never use them again. He explained to me that the part was outdated and this was reason for the high charges. He stated he they do make the control board any longer, but he had one readily available out in his truck. It seemed strange and I think he was lying to me.

It could not have gone better. It was easier dealing with them as a small local company than the large gas company I was dealing with before. They were very responsive every step of the way, very flexible appointments, followed up right away, and called to confirm times of when they would be there. The employees seemed to be very experienced. I would absolutely recommend them to others.

Had duct cleaning done badly and grotesquely dishonestly BY ANOTHER COMPANY. Called Soundview in. Their head man explained that the previous clowns had misidentified simple dirt on my AC coils as mold, and had urged me to have an expensive retreatment. **Again, this is the previous evil jerks.** Soundview head guy John calmed down my fears of mold and actually urged, casually, against sanitizing treatment that would have cost me another couple of hundred bucks. I am always impressed when someone who stands to make money from me advises against an unnecessary expense. He also explained a very simple, near-zero-cost measure for minimizing humidity in our basement. I was still so rattled from our basement stinking to high heaven of mold and mildew that I had Soundview do the sanitizing on my AC anyway. One has not much to do with the other, but I was paranoid, Soundview impressed me, and I had the money. Can't be too careful in a house with two family members who have asthma, I figured. I would use these guys again. Imparted a real feeling of assurance that was NOT a snow job like the previous evil jerks.

This company does call you before they are on their way and I do like that. They keep in contact with you. The people are very nice and professional.