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Reviews
4.417 Reviews
Showing 1-17 of 17 reviews
Angela A.
08/2014
pool cleaners
+ -1 moreunknown
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Yes, I recommend this pro
alicia L.
10/2013
pool cleaners
+ -1 moreTodd and Tom arrived at the scheduled time. I hired Pools Plus after speaking to several other companies as Todd was extremely polite and accommodating as to the day of service, even though it is their busy season. Very respectful, professional and great attitude. I asked them a lot of questions and they were familiar with all my equipment and how to deal with it and were happy to answer. They were also responsive to any request and just overall easy to work with. I would definitely recommend this company to anyone wanting pool service and I hardly ever recommend anyone. I plan to use Pools Plus to open up my pool this coming season and also maintain it. At that time I will write another review regarding the maintenance. Overall I give this company an A based on my one experience with them. I can honestly say that I got more than my money's worth and that is a rare thing. They also extended a senior citizen discount to me for which I was extremely grateful.
Description of Work: Closed my inground swimming pool for the 2013-2014 winter season.
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Yes, I recommend this pro
$200
Joyce F.
10/2013
pool cleaners
+ -1 moreThis was a horrible experience that most people would want to avoid experiencing and remembering, which is why I'm rating Todd more calmly in October 2013. Why is it seemingly impossible to find a reliable, competent, professional pool company on Long Island.
Description of Work: He was to open my pool late in the season 2013. It seemed to go well at first but he couldn't finish and said he return. I got no response to my follow up call for details, so I waited for him to arrive the next day. I began to be very concerned, because he had demanded full payment the day before which I reluctantly gave him when he became testy and because an uncovered pool without a running filter quickly becomes a problem, and made my third call that day at 1pm. He told me he was back by my pool (large sprawling house on 3 acres so I missed seeing his truck pulling back and down, but I personally expect every worker entering my property to have the courtesy to announce their arrival by door or phone). I met him and asked for a status update whereupon he said I needed 3 repairs to my filter. He wouldn't tell me what parts and how much and became indignant when I pressed him for particulars saying, don't you trust me. I backed off and asked him what chemicals he had added to the pool the day before. He said 5gallons of industrial strength chlorine and 5 gallons of acid (in a gunite pool). I asked why and he quickly became nasty, the situation devolved, and he walked off the job after calling me several unsavory names. I had paid him 250 cash, which is what I expected the job to cost, and had written a 150 check because of his demand, and had no problem stopping the check since it cost me almost that amount to buy alkaline and get back to the correct pH.
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$400
Shannah F.
09/2013
pool cleaners
+ -1 moreI called this company to schedule a pool closing and left a message. To date, there has been no response. Note to company: If you're schedule is already booked, have the courtesy of a response. No response at all is totally unprofessional. The company I did book a closing with, responded within 24 hours. That is the company I will be recommending, not this one.
Description of Work: I wish I could say the provider did something, but I cannot.
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Robert P.
08/2013
pool cleaners
+ -1 moreMoved into a new house, didn't know about pool maintenance, it was looking rather green. I called about half a dozen pool guys, only Pools Plus answered. They came over the same day, serviced the pool for much less than they quoted me on the phone (it is a small above ground pool). I was very happy with them, will certainly use them in the future on a regular basis.
Description of Work: Clean above ground pool
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Yes, I recommend this pro
$80
Angela A.
07/2013
pool cleaners
+ -1 moreBoth gentlemen arrived on time, and were extremely polite and knowledgeable. Todd tried to help us find out why our pool vacuum no longer worked (turned out to be our new pump...not strong enough) He had his own pump, and cleaned our pool beautifully. Great price, excellent service. We'll be using him to close our pool this year :-)
Description of Work: Did thorough pool cleaning (our vacuum broke) and even did some troubleshooting for us. Two-man team, excellent service.
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Yes, I recommend this pro
$75
Liz and Frank I.
05/2013
pool cleaners
+ -1 morePools Plus is very reliable and he knows pools very well. We have an older pool and it really requires someone who has patience, can work with the older equipment and he's able to keep it running very well. He's done just about everything for us. We're very pleased with him.
Description of Work: He takes care of the pump thing and repaired the pump last year when it died. He's repaired piping that's gone bad as well as doing the weekly maintenance. He painted the pool one year.
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Yes, I recommend this pro
$50
Paul R.
07/2012
pool cleaners
+ -1 moreInstead of taking all the leaves off the top of the tarp, he dropped them to the bottom of the pool. It contaminated my water and created a bit of a disaster. I had to replace my filter. It is now July and I am still not able to use my pool. When I talked to him he got a bit argumentative with me claiming I still owe him for chemicals. I paid him $350 and he did not correctly open my pool in the first place.
Description of Work: He opened my pool.
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$350
Danny T.
06/2012
pool cleaners
+ -1 moreContacted Todd in the morning and he was able to get out to my house in a few hours. He was professional and courteous and took the time to make sure the job was done properly. He crawled under the deck of pool to take a look at the problem. Initially he wanted to salvage the existing pipe, but after an attempt he brought in a replacement pipe and put that in instead. After installing the new pipe, he saw that we were still taking in air and the pump basket was still filling up with air very quickly. He saw that the lid was not sealing properly (not a problem with the lid, but the top lip of the casing). He was able to seal it up. He got the system up and running, but let me know that while it may get me through another season or two, at some point i will need to replace the casing part of the pump soon, because it was on it's way out. Todd clearly understands what he does and was able to explain to me what the problem was while he was fixing it. I would have no problem recommending Pools Plus (Todd) for any work you need done with your pool.
Description of Work: We had a problem with our pool pump and pipe taking in air. Needed to replace the pipe going from the pool skimmer to the pump and seal up the lid on the pump itself.
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Yes, I recommend this pro
$75
Gary G.
03/2012
pool cleaners
+ -1 moreThis guys been great for 3 years now. The company is just himself and for openings, closings, cleanings, chemicals, and power vacs, he is great. Haven't had to use him on any big pool problem yet (Liners, Pumps) but wouldn't hesitate to give him a try on those too.
Description of Work: Power Vac of Big Pool
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Yes, I recommend this pro
$60
Liz and Frank I.
01/2012
pool cleaners
+ -1 moreI have had a number of other services that were not reliable and expected me to do way too much. No matter what the cost, others always requested that I first clear leaves from the pool, or pre-fill or pre-empty it. No one seemed willing to simply make my pool hassle free -- which was the point of hiring a company to handle it! One other company even charged our card weekly for services even after they stopped showing up to clean the pool! Tood has been reliable, affordable, and extremely knowledgeable about all things related to the pool. I have been using him for years and would recommend him highly and without reservation.
Description of Work: Todd services our gunite pool - openings, closings and maintenance. He has also worked with us through a renovation including chemical cleaning (while empty), ladder removal and installation, and virtually anything related to our pool. We have used him for approximately 5 years.
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Yes, I recommend this pro
$1,500
Nicole F.
07/2011
pool cleaners
+ -1 moreTodd found a great price on a good quality pool and told us how much it would be to install it. We felt it was very reasonable. It took a while for him to get started, as we weren't sure how much of the job Todd was doing, and how much we would do ourselves. In the end, Todd and his son came and did the whole thing start to finish. They came about 3 or 4 times and worked long hours while they were at our house. Once the pool was set up, Todd made sure the skimmer and pump were working properly and came back once or twice to follow up. The pool looks really great, and he did a very good job of installing it.
Description of Work: Todd installed a whole new 20 foot round above ground pool for us. He took down and disposed of the old one, purchased the new one, installed, filled and set it up. His price was unbeatable, and his work is careful and thorough. We have used Todd for pool repairs and service before and he is always polite, professional and honest. I'm so glad he was the one to install our new pool. We are very happy.
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Yes, I recommend this pro
$2,000
Nicole F.
07/2010
pool cleaners
+ -1 moreWe had a little bit of a rocky start, since Todd was so busy and underestimated how long his previous job would take. Once he arrived, though, he was polite, professional, efficient and quick. He came back and took care of a piece that needed to be replaced (which he purchased and I reimbursed him for). A real family business responsiveness came from him. I will use him again, definitely.
Description of Work: Seasonal pool opening and cleaning.
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Yes, I recommend this pro
$200
Gary G.
06/2010
pool cleaners
+ -1 moreGreat
Description of Work: Power Vac'd a very big pool. Excellent job.
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Yes, I recommend this pro
$60
PATRICK D.
06/2010
pool cleaners
+ -1 moreIt was ok. Very good price for the money.
Description of Work: Power vaccum pool. His equipment was in poor shape. His hose was too short. Had to back wash onto my lawn. He arrived two hours late without calling. I did give him a $15.00 tip totaling $80.00 because it was so hot. But the pool wasn't compleatly spotless when completed. But he did finish the job in about two hours.. And he was by far the lowest price in this area for this work. Others might have charged over $200.00 for this work.
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$65
Liz and Frank I.
09/2008
pool cleaners
+ -1 moreMy experience with him has been very good. Todd, the owner, is prompt and knows his stuff well. I would recommend him. Everything turns out perfect.
Description of Work: He has done a number of things. He has painted a gun eye pool. Assisted with complicated repair, as well routine maintenance and closing.
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Yes, I recommend this pro
Liz and Frank I.
07/2008
pool cleaners
+ -1 moreHe did a good job. He was very knowledgeable and willing to work on an older gunite pool. He was also prompt and professional. His prices were reasonable.
Description of Work: He acid washed my pool and painted with special pool paint. He repaired the pool ladder and diving board.
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Yes, I recommend this pro
$1,000
Contact information
23 Adams Ln, Middle Island, NY 11953
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Service Categories
Pool and Spa Service
FAQ
Pools Plus is currently rated 4.4 overall out of 5.
Pools Plus accepts the following forms of payment: Check
Yes, Pools Plus offers free project estimates.
No, Pools Plus does not offer eco-friendly accreditations.
No, Pools Plus does not offer a senior discount.
No, Pools Plus does not offer emergency services.
Yes, Pools Plus offers warranties.
Contact information
23 Adams Ln, Middle Island, NY 11953