HOT STUFF SPA SERVICE INC

They were great Tom supervised installation he is smart and friendly and excellent, Sophie in the office is terrific, helpful and smart, and Paul is helping with maintenance, also great

he did an excellent job. He replaced the starter and inspected the rest of the motor and electric wiring. Because there was some moisture built up near the motor, he wouldn't accept payment until we were satisfied that the Jacuzzi would continue to start.

went great!

Great job. Very professional.

unknown

unknown

In a business that is flooded with some of the least professional and reputable people, Tommy and his employees are the exception. They could not have been better to deal with. They showed up exactly on time, did exactly what they promised and followed up. I would not hesitate to use them again. I feel lucky to have found them and I have Angie's List to thank for that. Good Luck!

.

unknown

Excellent. Professional and economical.

I have a Jacuzzi spa/hot tub which was installed recessed in my deck in 2002. Service requires crawling under the deck to get to the controls,pumps, etc. When the spa started leaking I searched Angie's and contacted Hot Stuff because of the great reviews. Now I consider myself one of the cheerleaders for Hot Stuff. The first inspection visit was by Paul who was very friendly and knowledgable. He didn't hesitate to crawl underneath the deck and he quickly found and repaired the hose which was leaking. In doing his diagnostic to be sure everything was working properly( I worked the topside control panel) , he found that I needed a new pc board. He called the manufacturer and confirmed it was still available. We discussed ordering a new topside control as well since I could barely read the LED display. It made sense to replace it at the same time so he placed the order for both parts. When the parts came in Katerina called me to schedule the installation. The tech who came wasn't Paul so I asked, "Are you better than Paul?" He laughed and said, "I'm Tommy and I'm the owner!" Naturally I was pleased and impressed to have the owner performing my service. Tommy crawled right under the deck and installed and tested the new parts. He was so friendly and easy to talk to I wanted to invite him in for a beer but he had another stop to make after me. He cleaned up the area and left it spotless. My overall experience was as good as it gets. Hot Stuff gets an A+++ in my book.

Went great. Had technician diagnose issue and installed sensors. Water got into some components and tub kept tripping after tech left.. Having added pressure to get tub fixed for a weekend party. Owner came back next day and spent almost an hour diagnosing and correcting with $0 charge to me. He was great -I knew he had the confidence and ability to correct and was a gentleman. In this era of slipshod work and service providers looking to charge the homeowner, it was great for me to see a true customer oriented firm in business. I selected them from Angie's List and I am glad I did. A hot tub is not something I knew a lot about and I was afraid I would be ripped off. That was not the case at all and I will use them for ALL my future needs . A job well done!!

cannot say enough positive things about this company... from start to finish they were professional and courteous, Their work ethic maintains the concept of a positive experience for the customer is both outstanding and unheard of in today's world. They go the extra mile to maintain their ethics!! Kudo's to them. I highly recommend their service and we will definitely use them again!

After getting the spa going, he spent about an hour educating us on how to use the hot tub properly, and how to take care of it. He showed us how to make other minor repairs ourselves so that we could save some money. He was professional, courteous, and answered all of our questions. They scheduled an appointment that was convenient for us, and arrived on time. They even tried to trouble shoot us over the phone before they came out. I would definitely recommend them.

The Technician was great. Very knowledgeable, courteous and professional. He was very careful to ensure he knew exactly what needed to be done to repair the multiple leaks in our hot tub. He ordered the part and was scheduled to return very quickly. He ran into a few glitches during install but he was persistent and did not leave until everything was operating perfectly.

Very knowledgeable; very friendly; very professional. Thought I needed a new tub -- Jacuzzi I have is 12 years old. They diagnosed problem quickly as an ozonator issue; corrected it and the tub is back, working like new. Great company. Will use again. Thank you Angie's List.

The item is now discontinued so they had to come up with substitute plan which worked beautifully.

I was pleased to have found this company to fix my whirlpool tub. They were easy to contact and responsive to messages that were sent. I emailed Tom A pics of tub and motor. The cost ran over $200.00 which included parts. The tub is fixed and I am very happy. Personnel were professional and efficient.

I contacted hot stuff after being unable to locate any hot tub or pool repair people in northern queens Tom the owner came out with an assistant and assessed the job came back the following week and finish the job. Tom was professional neat clean and finish the job quickly I definitely recommend hot stuff if you are in need of service for repairs thank you Tom God bless you

I have talked to a number of others and had even hired an electrician previously. None of them could fix the issues however, after talking to Tommy for 10 minutes on the phone, it now works! I had considered replacing the tub altogether. Tommy potentially saved me thousands of dollars. He was knowledgable, patient and ethical. I would definitely use them in the future.

My experience went excellently overall. The were ultra professional and friendly. They gave me a discount since I am a repeat customer. They thoroughly explained everything they did to me. They already had the part available so I did not have to wait for that. They even offered to take away the old pump and discard of it for us. The went above and beyond to provide excellent service. I would highly this company to others.

Service technician Paul showed up on time and was professional and knowledgeable.

All went very well from initial contact to completion of the job.

Paul showed up as scheduled...even called to confirm...the girls in the office are very efficient. He found I needed a new heating element and replaced it immediately. Next day...no heat. I called the office and Paul was there within the day, no service charge for the extra visit. He immediately found the problem...instead of ripping out the part in question and costing me an extra 200 dollars, he removed the part and repaired it on the spot. I ordered a new cover from them as well and it is beautiful, sturdy and did not cost nearly what I thought it would. I find them very honest and reliable.

I HAVE BEEN USING THEM FOR A FEW YEARS NOW AND HAVE BEEN VERY HAPPY WITH THEM. IF SOMETHING GOES WRONG, THEY COME VERY QUICKLY AND USUALLY FIND THE PROBLEM QUICKLY, TOO. THEY REALLY SEEM TO KNOW WHAT THEY ARE DOING.