1-800 Got Junk

I've used this service on 2 other occasions, and the only bad experience that I had with them was with the "follow-up" crew on the previous visit (2 weeks ago), when I had approximately 1 1/2 truckloads of material taken away. The first crew was punctual, did a great cleanup, and was very respectful of my property; however, the same can't be said for the follow-up crew. They seemed as if they were in a hurry to get somewhere. They chose to back into my driveway and ran over one of my sprinkler heads (fortunately, no damage). Additionally, one of the men, in his haste to get out of town, swung my BRAND NEW storm door HARD into the handrails on my front steps (couldn't he have just locked the door in the "open" position?) I proceeded to let my displeasure be known to both the crew AND 1-800-GOT JUNK. There was more junk that needed to be removed. I'm the type who believes that "one bad apple doesn't spoil the whole bunch," so I decided that they should get another opportunity to impress. At first, I must admit that things didn't begin on a positive note (the original crew called ahead [as per the company's standard operating procedure], yet missed its arrival window); however, when I called the office, the supervisor promised that he'd have a crew here ASAP. Within 10 minutes, a different crew called and said that they'd be here in 15 minutes. It was more like 10. The 3-man crew was a polite, professional, cooperative, hard-working team. They "went to war" with getting my old 6 1/2 ft. tall standup freezer out of my basement (it was so heavy and cumbersome that I became the 4th man and helped them get it up the stairs). The job took longer than expected, so to ensure that the crew wasn't given a hard time as to why this job took so long, I called their local office, thanked the supervisor for his prompt response, assured him that this WAS a big job that went well but took longer than was originally thought, and thanked him for sending the crew that was here. Had the original crew assigned for today's removal arrived as promised, I would have given the company an "A" for punctuality; however, today's experience reaffirmed my faith in 1-800-GOT JUNK? Should the need arise for this type of service, I can assure you that I will not hesitate to hire them..