We are family owned & operated. We have been in the business since 1970. We are a company that people can trust & we will do the job right the first time.
Business highlights
55 years of trusted experience
Emergency Services Offered
Services we offer
Cesspool Pumping, Cesspool Installations, Roto Rooting, New Line Installation, Storm Drain Cleaning, Septic Tank
After using Dave Lange for pump out service a few times we called again for a clogged lateral drain line to a dry well. We had been satisfied with the response time and service before and assumed we would get the same again. They came promptly and attempted to clear the line, but after a half hour told me the line was clogged with roots and could not be opened and presented me a bill for the failed clean out, took my check and left. We waited for almost a week for them to give us a $2500 quote to replace the lateral. Before spending that kind of money we opted for a second quote. When I explained the situation to the new company, Their first suggestion was to let them try to clear the drain. Within five minutes snaking the line, the clog was cleared! I gladly paid them to finish Dave's job and threw away Dave's quote. The next day, I decided to call Dave Lange to tell them what happened and to ask what their refund policy was in this situation. The woman who answered the phone, took my message and promised to call back. Several days later with no return phone call I called again. This time, a man, who I assumed was an owner, answered the phone. He seemed a bit evasive about any kind of reparation, but promised me he would discuss it with someone and call me back. Another week later I called again and left a message with no return phone call. Another week later I called back and gave them one last opportunity to call me back. That was a week ago and still no callback! I am not upset that they couldn't do the job right the first time. I'm upset that they had no customer service follow up. Not even a courtesy call. Nothing! They had no problem taking our money for an unfinished job. But they did not value our business enough to make a simple phone call. Terrible customer service. Terrible business ethic.
Description of Work: Clear lateral line
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$250
Dave E.
06/2015
1.0
sewer cleaning
+ -1 more
An appointment is a commitment; this provider does not understand the connection.
Description of Work: Did not show up for scheduled appointment.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Lange Family Cesspool
We apologize for missing this estimate, we had an emergency backup which takes priority over estimates.
BARBARA T.
11/2013
5.0
septic tank, sewer cleaning
+ 0 more
it went fine as best as this not so pleasant chore can be.
Description of Work: Two cesspools were emptied, aerated and 8 bottles of acid were added.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,151.43
Response from Lange Family Cesspool
Thank you for your review. Please call us for any future services. Our family is happy to help your family. Dawn & Ken Lange Lange Family Cesspool
Gary D.
09/2013
5.0
sewer cleaning
+ -1 more
Ken did a great job. Very professional
Description of Work: New cesspool install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Frank P.
04/2013
5.0
sewer cleaning
+ -1 more
Sinks and tubs were gurgling and sewage was coming out the vent pipe on foundation. Not good with four of us that have to get up and shower in the a.m. I called Tuesday night and they were there as promised Wednesday at 0800 a.m. After a little effort they were able to release the clog. They explained that I have orange burg pipe which is known to collapse with age. the pipe is nearly 60 years old. The pool was full but I had to go to work so we scheduled another morning for pumping out the cesspool. they came back on time and completed the above work as noted above. They also provided me an estimate for replacing the pipe and filling in my old block cesspool. We haven't decided when we are going to the work but will most likely go with Lange. They were courteous, prompt and courteous.
Description of Work: Snaked pipe from cesspool to house to clear blockage, pumped out, aerated and put chemicals into cesspool. Also, opened overflow cesspool and aerated it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
WAYNE M.
01/2013
5.0
sewer cleaning
+ -1 more
Arrived on time with the right equipment and did a thorough job of cleaning.
Description of Work: Cleaned drain pipe from house to street sewer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gary D.
10/2012
5.0
drain pipe, septic tank, sewer cleaning
+ 1 more
Ken showed up on time, gave me a great price and all work was completed the next day. before lunch time. He took the xtra time to snap a few photos to show me where over flow pool was since we weren't sure where it was, or if it was filled or not. Charged me his cost for the pump out of old pools. I would recommend them to everyone.
Description of Work: Installed new cesspool, pumped out and back filled old block cesspool and over flow
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Sewer Cleaning,
Septic Systems,
Drain Cleaning,
Drain Pipe Installation,
Asphalt Driveways,
Plumbing,
Excavating
FAQ
Lange Family Cesspool is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:30 PM
Tuesday: 9:00 AM - 4:30 PM
Wednesday: 9:00 AM - 4:30 PM
Thursday: 9:00 AM - 4:30 PM
Friday: 9:00 AM - 4:30 PM
Saturday: 9:00 AM - 4:30 PM
Lange Family Cesspool accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Lange Family Cesspool offers free project estimates.
No, Lange Family Cesspool does not offer eco-friendly accreditations.
No, Lange Family Cesspool does not offer a senior discount.
Yes, Lange Family Cesspool offers emergency services.
No, Lange Family Cesspool does not offer warranties.
Lange Family Cesspool offers the following services: Cesspool Pumping, Cesspool Installations, Roto Rooting, New Line Installation, Storm Drain Cleaning, Septic Tank