Central Air Systems

We are completely satisfied with the entire job. The CAS estimator was very well informed, did not try to sell us an over-sized unit (as two others did), and explained everything very thoroughly and expertly. The crew who did the installation was on time, and completed the job in a single day, sooner than the day and a half originally expected. They did a fine job of installing and cleanup. the install supervisor came by twice and spoke with us about the job and how to operate the system. He came back quickly when called the day after the installation to start up the system after our the electrician finished the electrical hookups. He then went over the operation again. The company also efficiently handled all the paperwork to get us a rebate from PSEGLI. the rebate arrived only a couple of weeks after the job.

Provider installed the incorrect system in my house, which was wired incorrectly and required having a new company come in a rewire. They left gaping holes in my walls and after doing unlicensed plumbing work in my house they left a water pipe open which flooded the basement of my house. Despite sending me a letter admitting to leaving the open pipe I was forced to file a law suit to recover some of my damages!!!!!

Central Air Systems did a nice job for me. There were several rebates at the time from the state, the federal government, the power authority, which is the only reason we could afford to do the job. There was nothing I disliked about them, but what I liked about them is I thought this house was going to be kind of difficult to retrofit central air to. They did a very good job of routing things that were not intrusive and they didn't use closet space unless they absolutely had to and when they did they routed things well that was out of the way and they got the job done fairly quickly too. I thought they really tried hard to minimize the impact on using up space and they went through spaces that was difficult for them to get into. They didn't take the easy way out, I was very impressed with them. Installing the whole air conditioning system was not easy to do because I didn't have any duct work, and it is a two story house. One thing that might have made it a little easier is that it is like a story and a half and their were e-walls and they were able to get in behind the e-walls and route something back in there if they needed to. By the same token what made it difficult is that the access above the second story rooms is really small, there really isn't an attic, it's just a peak and they had to get up there and install the air handler, it was tight, they did a good job with it. After the system was installed I thought the system I was getting was one of these variable speed ones where the fan would increase in speed and slow down when it needed to, that isn't what I paid for, it was my own misunderstanding and so when I called them back the said they were sorry that I misunderstood what I was getting and they gave me a year free maintenance. I told them they didn't need to give me anything I just wanted to make sure that was how it was supposed to work and they insisted on the year's free maintenance.